The need for Managed Services in the Manufacturing Space

2 min read

Modern manufacturers leverage information technology for numerous critical operations—IT plays a role in production, customer interaction, logistics, supply chain, and more. Large companies tend to operate in multiple facilities and offices, and data is often exchanged between these locations.

Managed services

For a fixed recurring fee, managed IT services provide manufacturers with qualified experts who have advanced experience in remote management and monitoring of on-premises and cloud IT infrastructure. Managed services providers are also capable of managing client infrastructure at a global level, allowing manufacturers with facilities around the world to benefit from high-quality and consistent IT standards across their sites. Ensuring that all the critical aspects of IT are running effectively consumes significant resources, and managed services are increasingly being leveraged in the manufacturing sector to overcome the resource-intensive requirements of technology upkeep. Let’s take a look at a few reasons why the manufacturing sector needs to consider adoption of managed services.

To Augment In-house IT Teams

Most manufacturing companies already have IT staff on their permanent payroll, which is why they do not see the need for adopting managed services. However, they must realize that these teams are often unable to focus on their core competencies because they spend time ‘firefighting’ against IT issues instead of proactively working towards the ‘next big thing.’ An average IT employee might spend up to half of his/her workday dealing with minor IT troubleshooting, such as issues with the Wi-Fi or printer. Another major chunk of productivity is drained due to operator error.

While lower-rung IT generalists might not mind such assignments, in-house IT experts are not normally hired to fix printers or reboot the Wi-Fi all day. These experts find it difficult to contribute to the development of the manufacturing setup because they are bogged down by trivial IT duties that can easily be outsourced to dedicated personnel through managed services. Providers of managed services, such as Great Lakes Computer Corporation, provide network monitoring to deal with connectivity issues, print monitoring to ensure smooth printing, and other similar features to decrease the load on in-house IT teams, allowing them to realign their focus onto projects that boost productivity and revenue.

To Drive a Cloud Shift

Enterprises across sectors are shifting data processing operations to the cloud, and manufacturing isn’t far behind. Cloud solutions have repeatedly proven their excellence in comparison to on-premise products. However, migration to the cloud and maintenance of cloud operations can be complex and time-consuming. Managed services providers like IBM and Accenture ensure that the cloud shift is smooth and effective, reducing the likelihood of downtime.

For Active Monitoring

Active monitoring of IT infrastructure enables manufacturers to detect system errors, prevent downtime, avert production delays, and minimize losses. Regular performance monitoring and proactive maintenance have also been shown to extend the longevity of IT equipment. Managed service providers such as Rackspace and Trianz help manufacturers oversee production line performance without worrying about the IT involved in it. The correct managed services provider ensures that users spend their time managing production instead of worrying about hardware and software.

To Boost Data Security

Today’s digital landscape sees cybersecurity breaches as a common occurrence, and in-house resources might not permit full-time cutting-edge security measures—despite it being the need of the hour in manufacturing. Managed services in manufacturing providers like Cisco provide 24*7*365 detection and remediation of threats as well as advanced protection for manufacturers.


Manufacturing today is more technology-intensive than ever before, and modern solutions like Industrial Internet of Things (IIoT) are gaining prevalence in many enterprises. A managed services provider not only helps the pioneering players in this space to stay up-to-date with their technology but also secures their digital infrastructure against external and internal threats.

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