Compare DIGITAL REASONING Conduct Surveillance vs NUANCE Virtual Assistance in AI in Fintech Solutions




Total 37 Vendors
Advance Filters
#9
NUANCE Virtual Assistance
2.55

Nuance is actively working toward the advancement of its AI solutions to cater to the financial sect

#10
DIGITAL REASONING Conduct Surveillance
2.50

Digital Reasoning is one of the major player in cognitive computing. The company has build a softwar

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STRENGTHS
  • Product Maturity/Product Differentiation and Impact on Customer Value
    Customer Feedback
  • Product Maturity/Offerings
    Services
  • Product Maturity/Offerings
    Software Tools
  • Product Maturity/Offerings
    Services
  • Product Maturity/Offerings
    Software Tools
  • Product Maturity/Product Features
    Corporate Investment
WEAKNESSES
Product Maturity
2.75
2.70
+ Suggest Product Comparables
Product Features and Functionality
2.40
2.60
Customer Satisfaction
3.15
1.50
Product Features
No
No
Corporate Investment
No
Yes
Lending
No
Yes
Trading
No
Yes
Chatbots
Yes
No
Reporting
Yes
No
Offerings
Yes
Yes
Software Tools
Yes
Yes
Platform
No
No
Services
Yes
Yes
Breadth and Depth of Product Offering
2.95
2.95
Products / Solutions Offered
3.10
1.45
Product Variants
3.10
1.45
Services offered
1.45
3.10
Consulting & Training
0.00
3.10
Support & Maintenance
3.05
3.10
End-Users
3.10
5.00
Medium Enterprises
5.00
5.00
Small Enterprise
5.00
5.00
Large Enterprises
0.00
5.00
Product Quality and Reliability
2.60
2.80
No. of Innovations
1.45
1.45
R&D Spend
1.45
1.45
Product Enhancement Development
1.45
3.10
Product Upgradation
1.40
3.05
New Product Launches
1.40
3.05
Focus on Product Innovation
3.00
2.90
Level of Support
1.40
1.40
Customer Redressal Mechanism/Program
1.40
1.40
Support Services
3.50
3.50
Customer Support
4.90
4.90
Technical Support
4.90
4.90
Sales Support
4.90
4.90
Pre-Sales Support
3.25
2.20
Software Requirement Specification (SRS)
3.80
0.00
Product Demos
4.90
4.90
Proof of Concept
4.90
4.90
Medium of Delivery of Support Services
3.05
3.05
On-Site Support
3.00
3.00
Remote Support
3.00
3.00
Product Differentiation and Impact on Customer Value
3.15
2.35
Customer Feedback
5.00
1.50
Ability to Expand the Capability
1.50
1.50
Company Maturity
2.35
2.30
+ Suggest Company Comparables
Use Case Maturity
0
0
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TOP REVIEWS

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Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#9 in AI in Fintech Solutions

“Nuance virtual assistant Sam to the rescue!"

(*)(*)(*)(*)(*)5
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Other,Company Name Classified
Other, Company Name Classified
#9 in AI in Fintech Solutions

“Nina is helpful to render a more personalized experience for customers"

(*)(*)(*)(*)( )4
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.