Compare Bitrix24 Call Center Software vs Zendesk in Call Center Software

Total 69 Vendors
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Zendesk call-center software comes wit
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BBitrix24 Call Center Software is best
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Product Maturity/ Features
Blended Call Center
Product Maturity/ Features
Call Logging
Product Maturity/ Features
Call Logging
Product Maturity/ Features
Call Recording
Product Maturity/ Features
Call Recording
Product Maturity/ Features
Call Scripting

Product Maturity/ Features
Campaign Management
Product Maturity/ Features
Blended Call Center
Product Maturity/ Features
Outbound Call Center
Product Maturity/ Features
Escalation Management
Product Maturity/ Features
Predictive Dialer
Product Maturity/ Features
Predictive Dialer

Direct
Yes
No
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Budlers
Yes
No

Web Search
Yes
Yes
Digital Marketing
Yes
No
Field Sales
Yes
Yes
Events
Yes
No

Banking, Financial Services and Insurance
Yes
Yes
Healthcare and Life Sciences
Yes
Yes
Oil & Gas
Yes
No
Retail and Consumer Packaged Goods
Yes
No
Government, and Public Sector
Yes
Yes
IT & Telecom
Yes
Yes
Manufacturing
Yes
Yes
Education
Yes
Yes
Media
Yes
No
Transportation & Logistics
Yes
Yes

USA
Yes
Yes
Canada
Yes
Yes

Quarterly
Yes
Yes
Bi-Annually
Yes
Yes
Monthly
Yes
Yes
Others, please specify
No
Yes

Customer Support Service
Yes
Yes
Training and Development
Yes
No
Support and Maintenance
Yes
No

Remote Support
No
Yes
On-Site Support
Yes
Yes

Blended Call Center
Yes
No
Call Logging
Yes
Yes
Call Recording
Yes
Yes
Call Scripting
Yes
Yes
Campaign Management
No
Yes
Escalation Management
Yes
No
Inbound Call Center
Yes
Yes
Interactive Voice Response (IVR)
Yes
Yes
Manual Dialer
Yes
Yes
Outbound Call Center
No
Yes
Progressive Dialer
Yes
Yes
Queue Management
Yes
Yes
Real-time Chat
Yes
Yes
Reporting/Analytics
No
Yes

Feedback Management
Yes
Yes
Call Reporting
Yes
No
Complaint Monitoring
Yes
No
Survery Management
Yes
No

Screen Sharing
Yes
No
Geo Targeting
Yes
No
Third Party Integration
Yes
No
Proactive Chat
Yes
No

Case Management
Yes
No
Complaint Caegorization
Yes
No
Forms Management
Yes
No
Survey Management
Yes
No
Issue Tracking
Yes
No

Batch Communication
Yes
No
Template Management
Yes
No
Content Management
Yes
No
Personalization
Yes
No

Analytics
Yes
No
Dashboard
Yes
No
Knowledge Management
Yes
No
Predictive Analytics
Yes
No
Sentiment Analysis
Yes
No