Compare Calldesk vs Zendesk in Call Center Software

Total 69 Vendors
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Calldesk call center software comes wi
Online
Zendesk call-center software comes wit
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Product Maturity/ Features
Blended Call Center
Product Maturity/ Features
Blended Call Center
Product Maturity/ Features
Call Logging
Product Maturity/ Features
Call Logging
Product Maturity/ Features
Call Recording
Product Maturity/ Features
Call Recording

Product Maturity/ Customer Experience Management
Analytics
Product Maturity/ Features
Campaign Management
Product Maturity/ Customer Communications Management
Batch Communication
Product Maturity/ Features
Outbound Call Center
Product Maturity/ Customer Communications Management
Chat
Product Maturity/ Features
Predictive Dialer

Quarterly
Yes
Yes
Bi-Annually
Yes
Yes
Monthly
Yes
Yes
Annually
Yes
No
Others, please specify
Yes
No

Customer Support Service
Yes
Yes
Training and Development
Yes
Yes
Support and Maintenance
Yes
Yes

Remote Support
Yes
No
On-Site Support
Yes
Yes

Blended Call Center
Yes
Yes
Call Logging
Yes
Yes
Call Recording
Yes
Yes
Call Scripting
Yes
Yes
Campaign Management
Yes
No
Escalation Management
Yes
Yes
Inbound Call Center
Yes
Yes
Interactive Voice Response (IVR)
Yes
Yes
Manual Dialer
Yes
Yes
Outbound Call Center
Yes
No
Predictive Dialer
Yes
No
Progressive Dialer
Yes
Yes
Queue Management
Yes
Yes
Real-time Chat
Yes
Yes
Reporting/Analytics
Yes
No

Feedback Management
Yes
Yes
Call Reporting
Yes
Yes
Complaint Monitoring
Yes
Yes
Survery Management
Yes
Yes

Screen Sharing
Yes
Yes
Geo Targeting
Yes
Yes
Routing
Yes
No
Third Party Integration
Yes
Yes
Proactive Chat
Yes
Yes

Case Management
Yes
Yes
Complaint Caegorization
Yes
Yes
Forms Management
No
Yes
Survey Management
Yes
Yes
Issue Tracking
No
Yes

Batch Communication
No
Yes
Template Management
No
Yes
Content Management
Yes
Yes
Personalization
Yes
Yes

Analytics
No
Yes
Dashboard
Yes
Yes
Knowledge Management
No
Yes
Predictive Analytics
No
Yes
Sentiment Analysis
Yes
Yes

Direct
No
Yes
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Budlers
Yes
Yes

Web Search
Yes
Yes
Digital Marketing
Yes
Yes
Field Sales
No
Yes
Events
Yes
Yes

Banking, Financial Services and Insurance
Yes
Yes
Healthcare and Life Sciences
Yes
Yes
Oil & Gas
Yes
Yes
Retail and Consumer Packaged Goods
Yes
Yes
Government, and Public Sector
Yes
Yes
IT & Telecom
Yes
Yes
Manufacturing
Yes
Yes
Education
Yes
Yes
Media
Yes
Yes
Utilities
Yes
No
Transportation & Logistics
Yes
Yes

USA
Yes
Yes
Canada
Yes
Yes
Latin America
Yes
No
UK
Yes
No
Germany
Yes
No
Africa
Yes
No
UAE & Middle East
Yes
No
Israel
Yes
No
India & South Asia
Yes
No
China & HK
Yes
No
SEA & Singapore
Yes
No
Japan
Yes
No
Australia & New Zealand
Yes
No