Compare MICROSOFT CORPORATION vs IBM CORPORATION in Cloud Field Service Management




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#2
IBM CORPORATION
4.0

IBM is globally recognized for its diverse set of products and services. IBM offers an extensive ran

#8
Microsoft Dynamics 365 Field Service
3.3

Microsoft focuses on inorganic growth strategies to enhance its product portfolio and expand its cus

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STRENGTHS
  • Product Maturity/Breadth and Depth of Product Offerings
    Service packages/subscription
  • Product Maturity/Product Differentiation and Impact on Customer Value
    Customer Redressal Mechanism/Program
  • Product Maturity/Product Differentiation and Impact on Customer Value
    Product Differentiation
  • Product Maturity/Implementation Service
    Integration Services
  • Product Maturity/Implementation Service
    Readiness Services
  • Product Maturity/Consulting Services
    Strategy Design
WEAKNESSES
Product Maturity
4.20
2.45
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Breadth and Depth of Product Offerings
4.15
2.65
Tailar-made/customized Services
4.00
3.15
Service packages/subscription
5.00
1.50
Solutions Offered
4.30
2.55
Scheduling and Dispatch
4.95
4.95
Service Project Management
4.95
4.95
Mobile Field Service Management
4.95
4.95
Reporting and Analytics
4.95
4.95
Work Order Management
4.95
4.95
Warranty Management
4.95
0.00
Inventory Management
4.95
0.00
Others (Billing and Invoicing and tracking and performance management)
4.95
0.00
Services
3.10
3.15
Integration and Migration
5.00
5.00
Training, Education and Support
5.00
5.00
Product Features and Functionality
3.85
2.25
Support Services
4.15
2.65
Online
4.95
4.95
Datasheets, Whitepapers, and Infographics
4.95
4.95
Classroom
4.95
4.95
Demos
4.95
4.95
Pre-recoreded Videos or Audios
4.95
0.00
24*7 Technical Support
4.95
0.00
Optimization Service
5.00
1.50
Upgrade Service
5.00
5.00
Configuartion Review
5.00
0.00
Governance
5.00
0.00
Implementation Service
3.10
3.15
Readiness Services
5.00
5.00
Integration Services
5.00
5.00
Consulting Services
3.10
1.50
Strategy Design
5.00
5.00
Business Process Analysis
5.00
0.00
Focus on Product Innovation
4.40
2.15
New Services Launched
4.00
1.45
R&D Spend
4.00
1.45
Delivery Models
5.00
3.10
Public Cloud Service
4.95
5.00
Private Cloud Service
4.95
5.00
Hybrid Cloud Service
4.95
0.00
Product Differentiation and Impact on Customer Value
5.00
2.55
Product Differentiation
5.00
3.10
Customer Redressal Mechanism/Program
5.00
1.45
Unique Differenciating Factors
5.00
2.75
Idle Time Monitoring
4.95
4.95
Route optimization
4.95
4.95
Life Cycle Monitoring
4.95
4.95
Process Management
4.95
0.00
Other Unique features
4.95
0.00
Company Maturity
3.70
4.10
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