Compare 8x8 Virtual Office vs CISCO SYSTEMS INC in Contact Center Analytics Solutions

Total 25 Vendors
Online
8X8 Contact Center products – Vi
Online
Cisco registers its presence in the co
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Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Support Services
Customer Redressal Mechanism/Program
Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Support Services
Level of Support
Product Maturity/ Technology Used
Data Extraction and Mining
Product Maturity/ Solution Delivery
Delivery - Direct

Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Natural Language Processing (NLP)
Product Maturity/ Technology Used
Other Technology Used
Product Maturity/ Deployment Model
On-Premise
Product Maturity/ Technology Supported
Funnel Analysis

Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
Yes
Managed Services
No
Yes
Any other professional services
Yes
Yes

Speech Analytics
No
Yes
Cross Channel Analytics
Yes
Yes
Predictive Analytics
Yes
No
Performance Analytics
Yes
Yes
Text Analytics
Yes
Yes

Automatic Call Distributor
Yes
Yes
Log Management
Yes
Yes
Risk and Compliance Management
Yes
Yes
Real-time monitoring and reporting
Yes
No
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
Yes
Other Applications
No
Yes

Voice User Interface Report
Yes
Yes
Appication Performance Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes
Other Technologies Supported
Yes
No

Machine Learning
Yes
Yes
Data Extraction and Mining
Yes
Yes
Natural Language Processing (NLP)
No
Yes

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
No
Yes
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
No
Yes
Manufacturing
Yes
Yes
IT
Yes
Yes
Telecommunication
No
Yes
Transportation and Logistics
Yes
Yes
Media and Entertainment
No
Yes
Energy and Utilities
No
Yes
Governmnet and Defense
Yes
Yes
Travel and Hospitality
No
Yes
Other End Users
Yes
Yes

On-Premise
0
5
Hosted / On-Cloud
4.05
4.25

Full Time Equivalent
0
5
Subscription / Licensing
5
5
Per User Basis
5
5

Delivery - Direct
5
5
Delivery - Through Partners / Third-Party Vendors
5
5

Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95

On-Site Support
5
5
Remote Support
5
5

Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Other Support Services
0
4.95

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
No
Yes
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
Yes
Yes
Information Technology
Yes
Yes
Telecommunication
No
Yes
Transportation and Logistics
Yes
Yes
Media and Entertainment
No
Yes
Government and Defense
Yes
Yes
Travel and Hospitality
No
Yes
Other Industry Verticals
Yes
Yes

Revenue - Healthcare
0
4.9
Revenue - Life Sciences and pharmaceuticals
0
4.9
Revenue - Banking
0
4.9
Revenue - Retail and Consumer Goods
0
4.9
Revenue - Manufacturing
0
4.9
Revenue - Information Technology
0
4.9
Revenue - Transportation and Logistics
0
4.9
Revenue - Energy and Utilities
0
4.9
Revenue - Other Industry Verticals
0
4.9

Distributors
Yes
Yes
System Integrators
Yes
Yes
Value Added Resellers (VAR)
Yes
Yes
Consultants
Yes
Yes
OEMs
Yes
Yes
Managed Service Providers
Yes
Yes

Revenue - North America
3.35
4.9
Revenue - Europe
3.35
4.9
Revenue - Asia-Pacific
3.35
4.9
Revenue - Middle East and Africa
3.35
4.9
Revenue - Latin America
3.35
4.9