Compare 8X8 INC vs FIVE9 INC in Contact Center Analytics Solutions




Total 25 Vendors
Advance Filters
#2
8x8 Virtual Office
3.7

8x8 is an established cloud-based enterprise communication solution provider with a global presence

#6
Five9
3.5

Five9 is an established virtual contact center software provider who has its clientele spread across

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STRENGTHS
  • Product Maturity/Solution Delivery
    Delivery - Direct
  • Product Maturity/Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity/Technology Used
    Data Extraction and Mining
  • Product Maturity/Deployment Model
    Hosted / On-Cloud
  • Product Maturity/Solution Delivery
    Delivery - Direct
  • Product Maturity/Technology Used
    Artificial Intelligence
WEAKNESSES
Product Maturity
3.15
2.95
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Breadth and Depth of Product Offerings
2.95
2.75
Products Offered
3.20
3.20
Product Variants
1.55
1.50
Solutions Offered
Yes
No
Speech Analytics
No
Yes
Cross Channel Analytics
Yes
Yes
Predictive Analytics
Yes
Yes
Performance Analytics
Yes
No
Text Analytics
Yes
No
Services Offered
Yes
Yes
Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
Yes
Managed Services
No
Yes
Any other professional services
Yes
No
Product Features and Functionality
3.15
3.45
Channel Supported
3.25
3.20
Applications
Yes
Yes
Log Management
Yes
Yes
Automatic Call Distributor
Yes
Yes
Risk and Compliance Management
Yes
No
Real-time monitoring and reporting
Yes
Yes
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
Yes
Technology Used
No
Yes
Data Extraction and Mining
Yes
No
Machine Learning
Yes
Yes
Natural Language Processing (NLP)
No
Yes
Artificial Intelligence
No
Yes
Technology Supported
Yes
Yes
Voice User Interface Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Appication Performance Report
Yes
Yes
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes
Other Technologies Supported
Yes
Yes
Delivery
3.15
1.75
End Users
Yes
No
Healthcare
Yes
No
Banking
Yes
No
Financial Services and Insurance
Yes
No
Manufacturing
Yes
No
IT
Yes
No
Transportation and Logistics
Yes
No
Governmnet and Defense
Yes
No
Other End Users
Yes
No
Solution Delivery
5.00
2.35
Delivery - Through Partners / Third-Party Vendors
5.00
0.00
Delivery - Direct
5.00
5.00
Deployment Model
1.70
2.85
Hosted / On-Cloud
4.05
5.00
Delivery Mode
3.20
1.50
Subscription / Licensing
5.00
5.00
Per User Basis
5.00
0.00
Support Services
3.40
3.45
Level of Support
1.55
1.50
Customer Redressal Mechanism/Program
1.55
3.15
Support Services
3.65
5.00
Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Other Support Services
0.00
4.95
Pre-Sales Support
5.00
5.00
Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95
Medium of Delivery of Support Services
5.00
2.35
Remote Support
5.00
5.00
On-Site Support
5.00
0.00
Company Maturity
4.15
3.95
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Use Case Maturity
0
0
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