Compare Calabrio ONE vs CallMiner Eureka in Contact Center Analytics Solutions

3 Experts are advising 44 Contact Center Analytics Solutions buyers   2 online
CallMiner Eureka Calabrio ONE
Engagement Metrics
34
Demos
160
Likes
73
Expert Score
41
Demos
151
Likes
77
Expert Score
Pricing
Features (out of 5)
Breadth and Depth of Product Offerings
3.95
4.05
Product Variants
3.15
3.3
Training, Support and maintanence services
4.95
4.95
Product Features and Functionality
1.85
2.9
Applications
3.4
2.85
Other Applications
4.95
5
Delivery
3.5
2.95
End Users
5
3.1
IT
4.9
4.9
Support Services
3.5
3.55
Pre-Sales Support
5
5
Product Demos
4.95
4.95
Geographic Footprint
4.1
1
Indirect Presence - Latin America
4.95
0
Breadth of Applications Served
4
1.25
% Revenue from Industry Verticals
3.3
1.45
Channel Strategy and Fit
4.3
2.4
Distributors
4.2
5
System Integrators
4.95
0
Viability
3.6
0.7
No. of Customers
4.15
1.6
Revenue - North America
4.9
0
Effectiveness of Organic and Inorganic Growth Strategy
4.35
3.4
No. of Partnerships and Collaborations
4.2
1.7
Score Breakdown (Out of 5)
Breadth and Depth of Product Offerings
3.95
4.05
Product Variants
3.15
3.3
Training, Support and maintanence services
4.95
4.95
Product Features and Functionality
1.85
2.9
Applications
3.4
2.85
Other Applications
4.95
5
Delivery
3.5
2.95
End Users
5
3.1
IT
4.9
4.9
Support Services
3.5
3.55
Pre-Sales Support
5
5
Product Demos
4.95
4.95
Geographic Footprint
4.1
1
Indirect Presence - Latin America
4.95
0
Breadth of Applications Served
4
1.25
% Revenue from Industry Verticals
3.3
1.45
Channel Strategy and Fit
4.3
2.4
Distributors
4.2
5
System Integrators
4.95
0
Viability
3.6
0.7
No. of Customers
4.15
1.6
Revenue - North America
4.9
0
Effectiveness of Organic and Inorganic Growth Strategy
4.35
3.4
No. of Partnerships and Collaborations
4.2
1.7