Compare Genpact vs 8x8 Virtual Office in Contact Center Analytics Solutions

Total 26 Vendors
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8X8 Contact Center products – Vi
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Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Data Extraction and Mining

Product Maturity/ Technology Used
Other Technology Used
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Delivery Mode
Full Time Equivalent
Product Maturity/ Technology Used
Natural Language Processing (NLP)
Product Maturity/ Delivery Mode
Per User Basis
Product Maturity/ Deployment Model
On-Premise

Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
Yes
Any other professional services
Yes
Yes

Speech Analytics
Yes
No
Cross Channel Analytics
Yes
Yes
Predictive Analytics
Yes
Yes
Performance Analytics
Yes
Yes
Text Analytics
Yes
Yes
Other Services
Yes
No

Automatic Call Distributor
Yes
Yes
Log Management
Yes
Yes
Risk and Compliance Management
Yes
Yes
Real-time monitoring and reporting
Yes
Yes
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
Yes
Other Applications
Yes
No

Voice User Interface Report
No
Yes
Appication Performance Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes
Other Technologies Supported
No
Yes

Machine Learning
Yes
Yes
Data Extraction and Mining
Yes
Yes
Natural Language Processing (NLP)
Yes
No
Artificial Intelligence
Yes
No

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
Yes
No
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
Yes
No
Manufacturing
Yes
Yes
IT
Yes
Yes
Telecommunication
Yes
No
Transportation and Logistics
Yes
Yes
Governmnet and Defense
No
Yes
Travel and Hospitality
Yes
No
Other End Users
Yes
Yes

On-Premise
5
0
Hosted / On-Cloud
4.25
4.05

Subscription / Licensing
5
5
Per User Basis
0
5

Delivery - Direct
5
5
Delivery - Through Partners / Third-Party Vendors
5
5

Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95

On-Site Support
5
5
Remote Support
5
5

Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Other Support Services
4.95
0

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
Yes
No
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
No
Information Technology
Yes
Yes
Telecommunication
Yes
No
Transportation and Logistics
Yes
Yes
Energy and Utilities
Yes
No
Government and Defense
No
Yes
Travel and Hospitality
Yes
No
Other Industry Verticals
Yes
Yes

Distributors
Yes
Yes
System Integrators
Yes
Yes
Value Added Resellers (VAR)
Yes
Yes
Consultants
Yes
Yes
OEMs
Yes
Yes
Managed Service Providers
No
Yes

Revenue - North America
4.85
3.35
Revenue - Europe
4.85
3.35
Revenue - Asia-Pacific
4.85
3.35
Revenue - Middle East and Africa
4.85
3.35
Revenue - Latin America
4.85
3.35