Compare Genpact vs GENESYS AEROSYSTEMS in Contact Center Analytics Solutions

Total 25 Vendors
Online
Genpact registers its presence in the
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Genesys registers its presence in the
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Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Artificial Intelligence

Product Maturity/ Technology Used
Other Technology Used
Product Maturity/ Delivery Mode
Full Time Equivalent
Product Maturity/ Delivery Mode
Full Time Equivalent
Product Maturity/ Delivery Mode
Per User Basis
Product Maturity/ Delivery Mode
Per User Basis
Product Maturity/ Technology Supported
Funnel Analysis

Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
Yes
Any other professional services
Yes
Yes

Speech Analytics
Yes
Yes
Cross Channel Analytics
Yes
Yes
Predictive Analytics
Yes
No
Performance Analytics
Yes
Yes
Text Analytics
Yes
Yes
Other Services
Yes
Yes

Automatic Call Distributor
Yes
Yes
Log Management
Yes
Yes
Risk and Compliance Management
Yes
Yes
Real-time monitoring and reporting
Yes
Yes
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
Yes
Other Applications
Yes
Yes

Voice User Interface Report
No
Yes
Appication Performance Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes
Other Technologies Supported
No
Yes

Machine Learning
Yes
Yes
Data Extraction and Mining
Yes
Yes
Natural Language Processing (NLP)
Yes
Yes
Artificial Intelligence
Yes
Yes
Other Technology Used
No
Yes

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
Yes
Yes
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
No
IT
Yes
Yes
Telecommunication
Yes
No
Transportation and Logistics
Yes
No
Governmnet and Defense
No
Yes
Travel and Hospitality
Yes
Yes
Other End Users
Yes
No

On-Premise
5
5
Hosted / On-Cloud
4.25
4.15

Subscription / Licensing
5
5

Delivery - Direct
5
5
Delivery - Through Partners / Third-Party Vendors
5
5

Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
0

On-Site Support
5
5
Remote Support
5
5

Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Other Support Services
4.95
0

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
Yes
Yes
Banking
Yes
Yes
Financial Services and Insurance
Yes
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
No
Information Technology
Yes
Yes
Telecommunication
Yes
No
Transportation and Logistics
Yes
No
Energy and Utilities
Yes
No
Government and Defense
No
Yes
Travel and Hospitality
Yes
Yes
Other Industry Verticals
Yes
No

Revenue - Healthcare
0
4.9
Revenue - Life Sciences and pharmaceuticals
0
4.9
Revenue - Banking
0
4.9
Revenue - Financial Services and Insurance
0
4.9
Revenue - Retail and Consumer Goods
0
4.9
Revenue - Information Technology
0
4.9
Revenue - Governmnet and Defense
0
4.9
Revenue - Travel and Hospitality
0
4.9

Distributors
Yes
Yes
System Integrators
Yes
Yes
Value Added Resellers (VAR)
Yes
Yes
Consultants
Yes
Yes
OEMs
Yes
Yes

Revenue - North America
4.85
0
Revenue - Europe
4.85
0
Revenue - Asia-Pacific
4.85
0
Revenue - Middle East and Africa
4.85
0
Revenue - Latin America
4.85
0