Compare MITEL NETWORKS CORPORATION vs VERINT SYSTEMS INC in Contact Center Analytics Solutions




Total 25 Vendors
Advance Filters
#8
Verint Systems
3.3

Verint is an established software and services provider for customer engagement solution, with a glo

#13
MITEL NETWORKS CORPORATION
2.9

Mitel is an established provider of cloud and enterprise communications and collaboration solutions,

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STRENGTHS
  • Product Maturity/Deployment Model
    Hosted / On-Cloud
  • Product Maturity/Solution Delivery
    Delivery - Direct
  • Product Maturity/Technology Used
    Machine Learning
  • Product Maturity/Solution Delivery
    Delivery - Direct
  • Product Maturity/Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity/Technology Used
    Data Extraction and Mining
WEAKNESSES
Product Maturity
3.70
2.35
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Breadth and Depth of Product Offerings
4.00
2.45
Products Offered
4.25
1.70
Product Variants
3.50
1.70
Solutions Offered
Yes
Yes
Speech Analytics
Yes
Yes
Cross Channel Analytics
Yes
No
Predictive Analytics
Yes
Yes
Performance Analytics
Yes
Yes
Text Analytics
Yes
No
Other Services
No
Yes
Services Offered
Yes
Yes
Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
No
Managed Services
Yes
Yes
Any other professional services
No
Yes
Product Features and Functionality
3.55
1.45
Channel Supported
3.50
0.00
Applications
Yes
No
Log Management
Yes
No
Automatic Call Distributor
Yes
No
Risk and Compliance Management
Yes
No
Real-time monitoring and reporting
Yes
No
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
No
Other Applications
Yes
No
Technology Used
No
No
Data Extraction and Mining
No
Yes
Machine Learning
Yes
No
Natural Language Processing (NLP)
No
Yes
Technology Supported
Yes
Yes
Voice User Interface Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Appication Performance Report
Yes
No
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes
Delivery
3.30
3.60
End Users
No
No
Healthcare
Yes
Yes
Banking
No
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
No
Solution Delivery
2.70
5.00
Delivery - Through Partners / Third-Party Vendors
0.00
5.00
Delivery - Direct
5.00
5.00
Deployment Model
5.00
4.50
Hosted / On-Cloud
5.00
4.15
On-Premise
5.00
5.00
Delivery Mode
3.50
3.35
Subscription / Licensing
5.00
5.00
Per User Basis
5.00
5.00
Support Services
3.95
2.55
Level of Support
3.50
1.70
Customer Redressal Mechanism/Program
4.25
1.70
Support Services
3.85
3.75
Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Pre-Sales Support
5.00
2.55
Software Requirement Specification (SRS)
4.95
0.00
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
0.00
Medium of Delivery of Support Services
2.65
2.55
Remote Support
5.00
5.00
Company Maturity
2.90
3.45
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Use Case Maturity
0
0
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