Compare SAP Contact Center vs Verint Systems in Contact Center Analytics Solutions

Total 26 Vendors
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Verint registers its presence in the c
Online
SAP provides SAP Contact Center softwa
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Product Maturity/ Deployment Model
Hosted / On-Cloud
Product Maturity/ Deployment Model
Hosted / On-Cloud
Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Solution Delivery
Delivery - Direct
Product Maturity/ Technology Used
Machine Learning
Product Maturity/ Technology Used
Data Extraction and Mining

Product Maturity/ Solution Delivery
Delivery - Through Partners / Third-Party Vendors
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Artificial Intelligence
Product Maturity/ Technology Used
Machine Learning
Product Maturity/ Technology Used
Natural Language Processing (NLP)
Product Maturity/ Medium of Delivery of Support Services
On-Site Support

Training, Support and maintanence services
Yes
Yes
Consulting services
Yes
Yes
Managed Services
Yes
Yes
Any other professional services
No
Yes

Speech Analytics
Yes
Yes
Cross Channel Analytics
Yes
Yes
Predictive Analytics
Yes
Yes
Performance Analytics
Yes
Yes
Text Analytics
Yes
Yes
Other Services
No
Yes

Automatic Call Distributor
Yes
Yes
Log Management
Yes
Yes
Risk and Compliance Management
Yes
Yes
Real-time monitoring and reporting
Yes
Yes
Workforce Optimization
Yes
Yes
Customer Experience Management
Yes
Yes
Other Applications
Yes
Yes

Voice User Interface Report
Yes
Yes
Appication Performance Report
Yes
Yes
Customizable reprts and Dashboards
Yes
Yes
Export and Share
Yes
Yes
Historical Reporting
Yes
Yes

Machine Learning
Yes
No
Data Extraction and Mining
Yes
Yes
Natural Language Processing (NLP)
No
Yes

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
No
Yes
Banking
No
Yes
Financial Services and Insurance
No
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
No
Transportation and Logistics
No
Yes
Media and Entertainment
No
Yes
Energy and Utilities
No
Yes
Governmnet and Defense
No
Yes
Travel and Hospitality
No
Yes
Other End Users
No
Yes

On-Premise
5
5
Hosted / On-Cloud
5
5

Subscription / Licensing
5
5
Per User Basis
5
5

Delivery - Direct
5
5
Delivery - Through Partners / Third-Party Vendors
0
4.15

Software Requirement Specification (SRS)
4.95
0
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95

Remote Support
5
5

Technical Support
4.95
4.95
Customer Support
4.95
4.95
Sales Support
4.95
4.95
Other Support Services
0
4.95

Healthcare
Yes
Yes
Life Sciences and pharmaceuticals
No
Yes
Banking
No
Yes
Financial Services and Insurance
No
Yes
Retail and Consumer Goods
Yes
Yes
Manufacturing
Yes
Yes
Information Technology
No
Yes
Telecommunication
No
Yes
Transportation and Logistics
No
Yes
Media and Entertainment
Yes
Yes
Energy and Utilities
No
Yes
Government and Defense
No
Yes
Travel and Hospitality
No
Yes
Other Industry Verticals
No
Yes

Revenue - Healthcare
4.85
4.9
Revenue - Life Sciences and pharmaceuticals
4.85
4.9
Revenue - Banking
4.85
4.9
Revenue - Financial Services and Insurance
4.85
4.9
Revenue - Retail and Consumer Goods
4.85
4.9
Revenue - Manufacturing
4.85
4.9
Revenue - Information Technology
4.85
4.9
Revenue - Telecommunication
4.85
4.9
Revenue - Transportation and Logistics
4.85
4.9
Revenue - Media and Entertainment
4.85
4.9
Revenue - Energy and Utilities
4.85
4.9
Revenue - Governmnet and Defense
1.1
4.9
Revenue - Travel and Hospitality
0
4.9
Revenue - Other Industry Verticals
0
4.9

Distributors
No
Yes
System Integrators
Yes
Yes
Value Added Resellers (VAR)
No
Yes
Consultants
Yes
Yes
OEMs
Yes
Yes
Managed Service Providers
No
Yes

Revenue - North America
4.9
0
Revenue - Europe
4.9
0
Revenue - Asia-Pacific
4.9
0
Revenue - Middle East and Africa
4.9
0