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Total 175 Vendors
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Product Maturity/ Deployment
Cloud
Product Maturity/ Deployment
On-Premise
Product Maturity/ Support
Live Support Chat
Product Maturity/ Deployment
Hybrid
Product Maturity/ Support
Consulting
Product Maturity/ Support
Ticketing
Cloud
Yes
No
On-Premise
Yes
No
Maintenance & Troubleshoot
Yes
No
System Integration
Yes
No
Live Support Chat
Yes
No
Contact Management
Yes
No
Quote Management
Yes
No
Opportunity Management
Yes
No
Track Customer Feedback
Yes
No
Product & Pricing Management
Yes
No
User tracking capabilities
Yes
No
Marketing Campaigns
Yes
No
Email Marketing
Yes
No
Campaign Management
Yes
No
Case Management
Yes
No
Customer Support Site
Yes
No
Make, Receive, and Record Calls
Yes
No
Customer and Contacts Database
Yes
No
Products and Version Tracking
Yes
No
Interactive Voice Response (IVR)
Yes
No
Support Analytics
Yes
No
Customizable Reports
Yes
No
ROI Analytics
Yes
No
Revenue Analytics
Yes
No
Interactive Dashboards
Yes
No
Mobile User Support
Yes
No
Customization
Yes
No
Workflow Capability
Yes
No
User, Role, and Access Management
Yes
No
Test Environments
Yes
No
Content Management
Yes
No
Performance Management
Yes
No
Output Documentation
Yes
No
Data ImpEx Tools
Yes
No
Task Management
Yes
No
Calls and Voice
Yes
No
CRM Integration
Yes
No
Direct
Yes
No
Distributors / VARs / OEMs
Yes
No
Agencies & Consultants
Yes
No
Managed Service Providers
Yes
No
System Integrators / Builders
Yes
No
Web Search
Yes
No
Digital Marketing
Yes
No
Events
Yes
No
BFSI
Yes
No
Healthcare
Yes
No
Retail
Yes
No
Transportation & Logistics
Yes
No
Real Estate
Yes
No
IT & Telecom
Yes
No
Manufacturing
Yes
No
Education
Yes
No
Media and Entertainment
Yes
No
Travel & Hospitality
Yes
No
USA
Yes
No
Canada
Yes
No
Latin America
Yes
No
UK
Yes
No
Germany
Yes
No
Eastern Europe
Yes
No
Western Europe
Yes
No
Africa
Yes
No
Israel
Yes
No
India & South Asia
Yes
No
China & HK
Yes
No
SEA & Singapore
Yes
No
Japan
Yes
No
Australia & New Zealand
Yes
No
Discussion-1
We are an industrial equipment manufacturers and we are located around the globe. Our sales and services are highly diversified and to track the customers from whole world we need a cloud based CRM solution as we face problems such as user tracking, losing customers due to delayed communication, and much more. We need to have a CRM software which can integrate our existing systems and can align our sales activities and processes through automation. Other thing is we have more number of leads generated from marketing campaigns and want to capture each and every lead from the source itself.
Joe Wilson
Joe Wilson
,FRESHWORKS
24-Apr-20
Freshsales is the right solution for you. Freshsales cater to each point mentioned. It is cloud-based, integrates with your favorite apps, and provides a deeper view of your sales pipeline. All this leads to the efficient managing of leads. Read more
Discussion-2
We are a financial services and solutions provider. The strength of the company is 500 employees and we rely on core sales processes. Most of our clients are HNI clients and small investors. The problems we face right now are clear communication between a sales representative and clients. This affects our business and we are looking forward for a better CRM solution which can automate our sales processes and marketing activities. This system can also be capable of providing alerts and notifications for client visits and when to call a client. As we are in services industry, customer support is our high priority and we should be able to solve client queries in an effective and efficient way.
Joe Wilson
Joe Wilson
,FRESHWORKS
24-Apr-20
Freshsales enables you to know the customer in real-time, Make quality & quick calls, and maximize email flows. This leads to increased and timely deal closures. Happy to interact with you to provide more information. Read more