Compare HUBSPOT INC vs FRESHWORKS INC in CRM Software




Total 176 Vendors
Advance Filters
#2
HUBSPOT INC
4.2
#3
FRESHWORKS INC
3.9
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STRENGTHS
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Support
    Consulting
  • Product Maturity/Support
    Live Support Chat
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Deployment
    On-Premise
  • Product Maturity/Support
    Live Support Chat
WEAKNESSES
Product Maturity
3.80
3.45
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Services
2.30
3.15
Support
2.95
2.95
Maintenance & Troubleshoot
Yes
Yes
System Integration
No
Yes
Live Support Chat
Yes
Yes
Consulting
Yes
No
Deployment
1.60
3.30
Cloud
Yes
Yes
On-Premise
No
Yes
Features and Functionality
4.45
3.55
Sales Automation
5.00
3.50
Contact Management
Yes
Yes
Quote Management
Yes
Yes
Forecastig & Tracking
Yes
No
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
Yes
Product & Pricing Management
Yes
Yes
Contract Management
Yes
No
Reporting & Analytics
3.95
3.95
Customizable Reports
Yes
Yes
ROI Analytics
Yes
Yes
Revenue Analytics
Yes
Yes
Interactive Dashboards
Yes
Yes
Platform Features
4.45
3.45
Performance Management
Yes
Yes
Customization
Yes
Yes
Workflow Capability
Yes
Yes
User, Role, and Access Management
Yes
Yes
Internationalization
Yes
No
Test Environments
No
Yes
Content Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
Yes
No
APIs
Yes
No
Mobile & Social
3.25
1.60
Social Collaboration Features
Yes
No
Mobile User Support
Yes
Yes
Marketing Automation
5.00
5.00
User tracking capabilities
Yes
Yes
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
Yes
Integrated Workflows
5.00
3.30
Data ImpEx Tools
Yes
Yes
Partner Applications
Yes
No
Task Management
Yes
Yes
Email Tracking/Automation
Yes
No
Calls and Voice
Yes
Yes
CRM Integration
Yes
Yes
Customer Support Functions
3.85
3.85
Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
Yes
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
Yes
Interactive Voice Response (IVR)
Yes
Yes
Support Analytics
Yes
Yes
Company Maturity
4.65
4.45
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