Compare HubSpot CRM vs Freshworks CRM in CRM Software

Total 176 Vendors
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The platform allows the entire company
Online
Freshsales provides features such as A
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Starting From
$35.00
$12.00

Product Maturity/ Deployment
Cloud
Product Maturity/ Deployment
Cloud
Product Maturity/ Support
Consulting
Product Maturity/ Deployment
On-Premise
Product Maturity/ Support
Live Support Chat
Product Maturity/ Support
Live Support Chat

Product Maturity/ Deployment
Hybrid
Product Maturity/ Deployment
Hybrid
Product Maturity/ Deployment
On-Premise
Product Maturity/ Support
Consulting
Product Maturity/ Support
System Integration
Product Maturity/ Support
Ticketing

Cloud
Yes
Yes
On-Premise
No
Yes

Maintenance & Troubleshoot
Yes
Yes
System Integration
No
Yes
Live Support Chat
Yes
Yes
Consulting
Yes
No

Contact Management
Yes
Yes
Quote Management
Yes
Yes
Forecastig & Tracking
Yes
No
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
Yes
Product & Pricing Management
Yes
Yes
Contract Management
Yes
No

User tracking capabilities
Yes
Yes
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
Yes

Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
Yes
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
Yes
Interactive Voice Response (IVR)
Yes
Yes
Support Analytics
Yes
Yes

Customizable Reports
Yes
Yes
ROI Analytics
Yes
Yes
Revenue Analytics
Yes
Yes
Interactive Dashboards
Yes
Yes

Social Collaboration Features
Yes
No
Mobile User Support
Yes
Yes

Customization
Yes
Yes
Workflow Capability
Yes
Yes
User, Role, and Access Management
Yes
Yes
Internationalization
Yes
No
Test Environments
No
Yes
Content Management
Yes
Yes
Performance Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
Yes
No
APIs
Yes
No

Data ImpEx Tools
Yes
Yes
Partner Applications
Yes
No
Task Management
Yes
Yes
Email Tracking/Automation
Yes
No
Calls and Voice
Yes
Yes
CRM Integration
Yes
Yes

Direct
Yes
Yes
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Builders
Yes
Yes

Web Search
Yes
Yes
Digital Marketing
Yes
Yes
Events
Yes
Yes

BFSI
Yes
Yes
Healthcare
Yes
Yes
Oil & Gas
Yes
No
Retail
Yes
Yes
Transportation & Logistics
Yes
Yes
Real Estate
Yes
Yes
IT & Telecom
Yes
Yes
Manufacturing
Yes
Yes
Education
Yes
Yes
Media and Entertainment
Yes
Yes
Travel & Hospitality
Yes
Yes

USA
Yes
Yes
Canada
Yes
Yes
Latin America
Yes
Yes
UK
Yes
Yes
Germany
No
Yes
Eastern Europe
Yes
Yes
Western Europe
Yes
Yes
Africa
Yes
Yes
UAE & Middle East
Yes
No
Israel
Yes
Yes
India & South Asia
Yes
Yes
China & HK
Yes
Yes
SEA & Singapore
Yes
Yes
Japan
Yes
Yes
Australia & New Zealand
Yes
Yes

Discussion-1
We are an industrial equipment manufacturers and we are located around the globe. Our sales and services are highly diversified and to track the customers from whole world we need a cloud based CRM solution as we face problems such as user tracking, losing customers due to delayed communication, and much more. We need to have a CRM software which can integrate our existing systems and can align our sales activities and processes through automation. Other thing is we have more number of leads generated from marketing campaigns and want to capture each and every lead from the source itself.
Joe Wilson
Joe Wilson ,FRESHWORKS
24-Apr-20
Freshsales is the right solution for you. Freshsales cater to each point mentioned. It is cloud-based, integrates with your favorite apps, and provides a deeper view of your sales pipeline. All this leads to the efficient managing of leads.  Read more
Discussion-2
We are a financial services and solutions provider. The strength of the company is 500 employees and we rely on core sales processes. Most of our clients are HNI clients and small investors. The problems we face right now are clear communication between a sales representative and clients. This affects our business and we are looking forward for a better CRM solution which can automate our sales processes and marketing activities. This system can also be capable of providing alerts and notifications for client visits and when to call a client. As we are in services industry, customer support is our high priority and we should be able to solve client queries in an effective and efficient way.
Joe Wilson
Joe Wilson ,FRESHWORKS
24-Apr-20
Freshsales enables you to know the customer in real-time, Make quality & quick calls, and maximize email flows. This leads to increased and timely deal closures. Happy to interact with you to provide more information.  Read more