Compare PIPEDRIVE vs FRESHWORKS INC in CRM Software




Total 176 Vendors
Advance Filters
#3
FRESHWORKS INC
3.9
#5
PIPEDRIVE
3.7
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STRENGTHS
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Deployment
    On-Premise
  • Product Maturity/Support
    Live Support Chat
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Deployment
    On-Premise
  • Product Maturity/Support
    Live Support Chat
WEAKNESSES
Product Maturity
3.45
3.20
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Services
3.15
3.15
Support
2.95
2.95
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
No
Ticketing
No
Yes
Live Support Chat
Yes
Yes
Deployment
3.30
3.30
Cloud
Yes
Yes
On-Premise
Yes
Yes
Features and Functionality
3.55
3.25
Sales Automation
3.50
2.80
Contact Management
Yes
Yes
Quote Management
Yes
Yes
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
No
Product & Pricing Management
Yes
No
Contract Management
No
Yes
Reporting & Analytics
3.95
1.90
Customizable Reports
Yes
Yes
ROI Analytics
Yes
No
Revenue Analytics
Yes
No
Interactive Dashboards
Yes
Yes
Platform Features
3.45
4.45
Performance Management
Yes
Yes
Customization
Yes
Yes
Workflow Capability
Yes
Yes
User, Role, and Access Management
Yes
Yes
Internationalization
No
Yes
Test Environments
Yes
No
Content Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
No
Yes
APIs
No
Yes
Mobile & Social
1.60
3.25
Social Collaboration Features
No
Yes
Mobile User Support
Yes
Yes
Marketing Automation
5.00
3.65
User tracking capabilities
Yes
No
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
Yes
Integrated Workflows
3.30
3.30
Data ImpEx Tools
Yes
Yes
Task Management
Yes
Yes
Email Tracking/Automation
No
Yes
Calls and Voice
Yes
Yes
CRM Integration
Yes
No
Customer Support Functions
3.85
2.70
Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
Yes
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
No
Interactive Voice Response (IVR)
Yes
No
Support Analytics
Yes
Yes
Company Maturity
4.45
4.20
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