Compare SALESFORCE vs MICROSOFT CORPORATION in CRM Software




Total 176 Vendors
Advance Filters
#1
Salesforce
4.3
#6
MICROSOFT CORPORATION
3.4
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STRENGTHS
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Support
    Consulting
  • Product Maturity/Support
    Live Support Chat
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Deployment
    On-Premise
  • Product Maturity/Support
    Consulting
WEAKNESSES
Product Maturity
4.20
3.35
+ Suggest Product Comparables
Services
2.80
4.15
Support
3.95
5.00
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
Yes
Ticketing
No
Yes
Live Support Chat
Yes
Yes
Consulting
Yes
Yes
Deployment
1.60
3.30
Cloud
Yes
Yes
On-Premise
No
Yes
Features and Functionality
4.80
3.00
Sales Automation
5.00
2.80
Contact Management
Yes
Yes
Quote Management
Yes
Yes
Forecastig & Tracking
Yes
No
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
Yes
Product & Pricing Management
Yes
No
Contract Management
Yes
No
Reporting & Analytics
5.00
2.90
Customizable Reports
Yes
Yes
ROI Analytics
Yes
No
Revenue Analytics
Yes
No
SEO / Keyword Analytics
Yes
Yes
Interactive Dashboards
Yes
Yes
Platform Features
3.95
2.45
Performance Management
Yes
No
Customization
Yes
Yes
Workflow Capability
Yes
No
User, Role, and Access Management
Yes
Yes
Internationalization
Yes
No
Content Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
Yes
Yes
Mobile & Social
5.00
3.25
Social Collaboration Features
Yes
Yes
Social Network Integration
Yes
No
Mobile User Support
Yes
Yes
Marketing Automation
5.00
3.65
User tracking capabilities
Yes
Yes
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
No
Integrated Workflows
5.00
3.30
Data ImpEx Tools
Yes
Yes
Partner Applications
Yes
No
Task Management
Yes
Yes
Email Tracking/Automation
Yes
Yes
Calls and Voice
Yes
No
CRM Integration
Yes
Yes
Customer Support Functions
5.00
2.70
Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
No
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
No
Call Scripting
Yes
No
Interactive Voice Response (IVR)
Yes
Yes
Knowledge Portal
Yes
No
Support Analytics
Yes
Yes
Company Maturity
4.45
3.40
+ Suggest Company Comparables

Reviews

Senior Manager,MarketsandMarkets Research Pvt Ltd
Senior Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Analytics features can be improved"

The analysis section needs to be improved and also the report generation needs to be user-friendly. Sometimes this solution also has a connectivity issue but it could be due to mobile network reach.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)( )4

“Different from other CRM''s"

The function which makes Asort CRM different from other CRM platforms is the integration of GIS and CRM. This feature permits the user to visualize, interpret, and analyze the information the user has in the system. It is user-friendly and offers the best capabilities to track the task progress.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Data Impex is a bit time consuming"

This software has limited functions and data export is only possible with a former excel version. This CRM needed very clearly arranged links and explanations. And it also needs more updates in functions.
Senior Manager,MarketsandMarkets Research Pvt Ltd
Senior Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)( )4

“Easy to use CRM"

This CRM software is easy to be used by multiple users at the same time and helps support a billing option and rights access management.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Old design of application"

The design of the web application is a little backward. It lacks intuitiveness in some functionalities. Technical support is poor.
Other,
Other,
(*)(*)(*)(*)(*)5

“Dashboards are really great"

It has completely adjustable dashboards. It helps the organization to improve the business in general. AtemisCloud CRM is reliable, efficient and offers excellent service with immediate response to any request.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Lacks reminders for follow up"

The basic problem with Asort CRM is that it doesn’t give reminders to follow up on specific tasks, it sometimes processes slowly and takes time in installation and setup which make the user frustrated and shift to other CRM platform.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)(*)5

“User Friendly interface"

It is user-friendly, has easy to understand dashboard territory management SAP integration, and simple to use interface. Business processes are integrated very effectively.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Too many options available"

It includes order management, service and project management which is good for users but users want that there should be options to hide these features for the businesses that do not require them.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)(*)5

“Feature rich CRM"

This program is very useful because it can handle a variety of features in a single tool, or it can be integrated with other applications without problems and maintaining the same quality.
Other,
Other,
(*)(*)(*)( )( )3

“The UI is not user friendly"

Flexie CRM is not user-friendly and inevitable, it is not always the easiest tool to operate also they have poor technical support which sometimes causes frustration to users and the major issue is its inability to customize the layout of pages.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Lacks Flexibility"

It lacks flexibility for recurring invoice setup. This CRM has limited availability for the client to customize form layout, sort or hide fields, and create reports.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Lacks email integration"

Sometimes lacking email integrations and Flowlu has limited marketing tools but they are better than other CRM software companies.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)(*)5

“Simple CRM platform"

Users like the simplicity of the platform. Users often use the platform for tasks, which is essential for analyzing and organizing work. The calendar and templates are very useful for users for the projects.
Other,
Other,
(*)(*)(*)(*)( )4

“Easy to use CRM"

It is extremely easy to use with lots of features, teams can pick it up quickly. Email integration is one of the favorite features for the user. Users can easily add and manage contacts also.
Senior Manager,MarketsandMarkets Research Pvt Ltd
Senior Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)(*)5

“Convinient for financials"

It has convenient preparation of estimates and invoicing and ensures settlement control and expenses register. It has all the tools to optimize the business process.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)( )4

“Provides all the tools"

The best thing about Flexie is that it provides all the tools and freedom user needs to make the best out of this CRM software, with strong workflows and complete freedom to receive webhooks and communicate via API, user can integrate it with all other tools in their arsenal.
General Manager - Sales,MarketsandMarkets Research Pvt Ltd
General Manager - Sales, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Installation is bit lengthy"

It lacks feasibility and it takes too many extra steps in registration. It is not super intuitive to set up.
Manager,MarketsandMarkets Research Pvt Ltd
Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)( )( )3

“Tempelates are clumsy"

E-marketing templates are little clumsy, database segmentation based on tag search could more flexible and useful to have offline versions.
Senior Manager,MarketsandMarkets Research Pvt Ltd
Senior Manager, MarketsandMarkets Research Pvt Ltd
(*)(*)(*)(*)(*)5

“Affordable and easy to use"

This system is affordable, super easy to use and their help desk answers emails rapidly so if a user has any problem it is quickly resolved.