Compare SALESFORCE vs SAP SE in CRM Software




Total 176 Vendors
Advance Filters
#1
SALESFORCE
4.3
#14
SAP SE
2.8
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STRENGTHS
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Support
    Consulting
  • Product Maturity/Support
    Live Support Chat
  • Product Maturity/Deployment
    Cloud
  • Product Maturity/Deployment
    Hybrid
  • Product Maturity/Deployment
    On-Premise
WEAKNESSES
Product Maturity
4.20
3.65
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Services
2.80
3.95
Support
3.95
2.95
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
Yes
Ticketing
No
Yes
Live Support Chat
Yes
No
Consulting
Yes
No
Deployment
1.60
5.00
Cloud
Yes
Yes
On-Premise
No
Yes
Hybrid
No
Yes
Features and Functionality
4.80
3.50
Sales Automation
5.00
3.50
Contact Management
Yes
Yes
Quote Management
Yes
Yes
Forecastig & Tracking
Yes
No
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
Yes
Product & Pricing Management
Yes
No
Contract Management
Yes
Yes
Reporting & Analytics
5.00
2.90
Customizable Reports
Yes
Yes
ROI Analytics
Yes
No
Revenue Analytics
Yes
No
SEO / Keyword Analytics
Yes
Yes
Interactive Dashboards
Yes
Yes
Platform Features
3.95
2.95
Performance Management
Yes
Yes
Customization
Yes
Yes
Workflow Capability
Yes
Yes
User, Role, and Access Management
Yes
Yes
Internationalization
Yes
No
Content Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
Yes
No
Mobile & Social
5.00
5.00
Social Collaboration Features
Yes
Yes
Social Network Integration
Yes
Yes
Mobile User Support
Yes
Yes
Marketing Automation
5.00
3.65
User tracking capabilities
Yes
No
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
Yes
Integrated Workflows
5.00
4.10
Data ImpEx Tools
Yes
Yes
Partner Applications
Yes
Yes
Task Management
Yes
Yes
Email Tracking/Automation
Yes
Yes
Calls and Voice
Yes
No
CRM Integration
Yes
Yes
Customer Support Functions
5.00
2.70
Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
No
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
No
Call Scripting
Yes
No
Interactive Voice Response (IVR)
Yes
No
Knowledge Portal
Yes
Yes
Support Analytics
Yes
Yes
Company Maturity
4.45
1.90
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