Total 175 Vendors
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Product Maturity/ Deployment
Cloud
Product Maturity/ Deployment
On-Premise
Product Maturity/ Support
Consulting
Product Maturity/ Support
Consulting
Product Maturity/ Support
Live Support Chat
Product Maturity/ Support
Live Support Chat
Product Maturity/ Deployment
Hybrid
Product Maturity/ Deployment
Cloud
Product Maturity/ Deployment
On-Premise
Product Maturity/ Deployment
Hybrid
Product Maturity/ Support
Ticketing
Product Maturity/ Support
Ticketing
Cloud
Yes
No
On-Premise
No
Yes
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
Yes
Live Support Chat
Yes
Yes
Consulting
Yes
Yes
Contact Management
Yes
Yes
Quote Management
Yes
Yes
Forecastig & Tracking
Yes
Yes
Opportunity Management
Yes
Yes
Track Customer Feedback
Yes
Yes
Product & Pricing Management
Yes
Yes
Contract Management
Yes
Yes
User tracking capabilities
Yes
Yes
Marketing Campaigns
Yes
Yes
Email Marketing
Yes
Yes
Campaign Management
Yes
Yes
Case Management
Yes
Yes
Customer Support Site
Yes
Yes
Make, Receive, and Record Calls
Yes
Yes
Customer and Contacts Database
Yes
Yes
Products and Version Tracking
Yes
Yes
Call Scripting
Yes
No
Interactive Voice Response (IVR)
Yes
Yes
Knowledge Portal
Yes
No
Support Analytics
Yes
Yes
Customizable Reports
Yes
Yes
ROI Analytics
Yes
Yes
Revenue Analytics
Yes
Yes
SEO / Keyword Analytics
Yes
Yes
Interactive Dashboards
Yes
Yes
Social Collaboration Features
Yes
No
Social Network Integration
Yes
No
Mobile User Support
Yes
Yes
Customization
Yes
Yes
Workflow Capability
Yes
Yes
User, Role, and Access Management
Yes
Yes
Internationalization
Yes
No
Test Environments
No
Yes
Content Management
Yes
Yes
Performance Management
Yes
Yes
Output Documentation
Yes
Yes
Real-Time Process Monitoring
Yes
Yes
Data ImpEx Tools
Yes
Yes
Partner Applications
Yes
Yes
Task Management
Yes
Yes
Email Tracking/Automation
Yes
Yes
Calls and Voice
Yes
No
CRM Integration
Yes
Yes
Direct
Yes
Yes
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Builders
Yes
Yes
Web Search
Yes
Yes
Digital Marketing
Yes
Yes
Events
Yes
Yes
BFSI
Yes
Yes
Healthcare
Yes
Yes
Oil & Gas
Yes
No
Retail
Yes
Yes
Transportation & Logistics
Yes
Yes
Real Estate
No
Yes
IT & Telecom
Yes
No
Manufacturing
Yes
Yes
Education
Yes
Yes
Media and Entertainment
Yes
Yes
Travel & Hospitality
Yes
Yes
USA
Yes
Yes
Canada
Yes
Yes
Latin America
Yes
Yes
UK
Yes
Yes
Germany
Yes
Yes
Eastern Europe
Yes
Yes
Western Europe
Yes
Yes
Africa
Yes
No
UAE & Middle East
Yes
Yes
Israel
Yes
No
India & South Asia
Yes
Yes
China & HK
Yes
Yes
SEA & Singapore
Yes
No
Australia & New Zealand
Yes
Yes
