Compare ForeSee CX Suite vs QUADIENT in Customer Journey Analytics Software

Total 27 Vendors

QUADIENT

Online

Quadient focuses on enhancing the cust

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ForeSee CX Suite

Online

The software offers a total view of th

Free Demo Get Pricing

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Product Maturity/ Touchpoints

Branch/Store

Product Maturity/ Pre Sales Support

Software Requirement Specification (SRS)

Product Maturity/ Touchpoints

Call center

Product Maturity/ Product Features and Functionality

Product Functionality

Product Maturity/ Touchpoints

Promotional events

Product Maturity/ Data Format

Audio/Speech

Product Maturity/ Pre Sales Support

Others (Please specify)

Product Maturity/ Pre Sales Support

Others (Please specify)

Product Maturity/ Channel for Delivery of Support Services

On-Site Support

Product Maturity/ Channel for Delivery of Support Services

On-Site Support

Product Maturity/ Preferred Mode of Delivery

Full Time Equivalent

Product Maturity/ Deployment Model

Hosted / On-Cloud

Support and maintenance services

Yes

Consulting

Yes

Training and Education services

Yes

Any other professional service

Yes

Managed Services

Yes

Customer segmentaion and targeting

Yes

Customer behavioral analysis

Yes

Brand Management

Yes

Competitive intelligence

Yes

Product management

Yes

Customer relationship management

Yes

Channel experience analytics

Yes

Campaign management

Yes

Customer loyalty and process management

Yes

Social Media

Yes

Web

Yes

Mobile

Yes

Branch/Store

Yes

Call center

Yes

Promotional events

Yes

Sales representative

Yes

Survey data

Yes

Text

Yes

Image

Yes

Audio/Speech

Yes

Full Time Equivalent

0.7

Subscription / Licensing

0.7

Per User Basis

0.7

Directly

3.25

Through Partners / Third-Party Vendors

1.55

Software Requirement Specification (SRS)

3.35

Product Demos

4.2

1.55

Remote Support

Yes

Technical Support

4.05

1.4

Customer Support

4.05

1.4

Sales Support

4.05

1.4

Other support services

4.05

1.4

Distributors

3.5

2.95

System Integrators

3.5

2.95

Value Added Resellers (VAR)

3.5

2.95

Consultants

3.5

2.95

OEMs

3.7

3.1

Managed Service Providers

3.7

3.1

Other Partner Ecosystem

3.7

Less than 5%

4.95

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Compare ForeSee CX Suite vs QUADIENT in Customer Journey Analytics Software

Strengths

Cautions

Product Maturity 2.40 1.70

Breadth and Depth of Product Offerings 2.25 1.2

Product Offerings 1.65 1.5

Services Yes Yes

licenses Yes Yes

Product Features and Functionality 3.3 1.65

Applications Served Yes Yes

Touchpoints Yes Yes

Data Format Yes Yes

Product Functionality 4.1 5

Product Differentiation and Impact on Customer Value 0.45 0.3

Preferred Mode of Delivery 0 0.7

Channel of Delivery 2.45 0

Product Branding 2.55 2

Pre Sales Support 2.55 2.1

Channel for Delivery of Support Services Yes Yes

services 4.15 1.5

Level of Support 1.65 1.5

Strategic Maturity 3.20 1.95

Geographic Footprint 5 4.05

Direct Presence - North America 4.95 3.9

Direct Presence - Europe 4.95 3.9

Direct Presence - Asia-Pacific 4.95 3.9

Direct Presence - Middle East and Africa 4.95 3.9

Direct Presence - Latin America 4.95 3.9

Sales Office - North America 4.95 3.9

Sales Office - Europe 4.95 3.9

Sales Office - Asia-Pacific 4.95 3.9

Sales Office - Middle East and Africa 4.95 3.9

Sales Office - Latin America 4.95 3.9

Channel Partners - North America 4.95 3.9

Channel Partners - Europe 4.95 3.9

Channel Partners - Asia-Pacific 4.95 3.9

Channel Partners - Middle East and Africa 4.95 3.9

Channel Partners - Latin America 4.95 3.9

Channel Strategy and Fit 3.6 1.95

Partner Ecosystem 3.7 2.05

Distibutors Landscape 2.6 0.65

Business Expansion Strategy 1.05 0.65

Effectiveness of Organic Growth Strategy 1.1 0.65

New Product/Platform Launch 1.05 0.7

Strategy to Address New Target Audience 0.5 0.7

R&D Spend 0.55 0

Business Expansion Strategy 2.6 0.65

Mergers and Acquisitions Strategy 1.7 0.5

M&A 1.05 0

Joint Ventures 1.05 0

Partnerships and Collaborations 2.6 1.4

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