Compare NUANCE COMMUNICATIONS INC vs ORACLE CORPORATION in Customer Self-Service Software




Total 20 Vendors
Advance Filters
#1
Oracle Service Cloud
3.7
#2
Nuance
3.5
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STRENGTHS
  • Product Maturity/Support Services
    Level of Support Services
  • Product Maturity/Delivery
    Delivery - Direct
  • Product Maturity/Deployment Mode
    Hosted / On-Cloud
  • Product Maturity/Delivery
    Delivery - Direct
  • Product Maturity/Deployment Mode
    Hosted / On-Cloud
  • Product Maturity/Deployment Mode
    On-Premise
WEAKNESSES
Product Maturity
4.30
3.45
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Support Services
4.05
2.35
Level of Support Services
5.00
0.00
Customer Feedback
3.25
0.00
Pre Sales Support
5.00
5.00
Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95
Preferred support services delivery
5.00
5.00
On-Site Support
5.00
5.00
Remote Support
5.00
5.00
Frequency of Support Service
1.90
1.90
Frequency of Support Service - Annually
4.95
4.95
Frequency of Support Service - Others
4.95
4.95
Product Features and Functionality
4.65
3.10
Features Offered
Yes
Yes
Hybrid Chats & Instant Answers
Yes
Yes
FAQ Web Pages
Yes
Yes
Co-browsing
Yes
Yes
Video Tutorials
Yes
Yes
Widgets
Yes
No
SMS
Yes
Yes
Voice
Yes
Yes
Mobile Apps
Yes
Yes
Community Platforms
Yes
Yes
Social Forums
Yes
Yes
Knowledgebases
Yes
No
APIs for developing Self-Service Apps
Yes
Yes
Automated Ticketing
Yes
No
Helpdesk Automation
Yes
No
Predictive Self-Service
Yes
No
Delivery
4.30
4.30
Deployment Mode
5.00
5.00
On-Premise
5.00
5.00
Hosted / On-Cloud
5.00
5.00
Preffered Delivery
3.25
3.25
Full Time Equivalent
5.00
5.00
Subscription / Licensing
5.00
5.00
End-users catered
Yes
Yes
CRM Software Vendors
Yes
Yes
IT Service Providers
Yes
Yes
Telecom Service Providers
Yes
Yes
Companies/Organizations/Enterprises/Customers
Yes
Yes
Delivery
5.00
5.00
Delivery - Direct
5.00
5.00
Delivery - Through Partners / Third-Party Vendors
5.00
5.00
Breadth and Depth of Product Offerings
4.25
3.65
Product/Solution Offered
4.10
4.10
Software Offered
Yes
Yes
Web Self-Service
Yes
Yes
Mobile Self-Service
Yes
Yes
Intelligent Virtual Assistants
Yes
Yes
Social Media and Community Self-Service
Yes
Yes
E-mail Management
Yes
No
Interactive Voice Response & Interactive Text Response
Yes
Yes
Customer Self-Service Security
Yes
No
Semantic Search
Yes
No
Services Offered
4.10
4.10
Integration & Deployment
5.00
5.00
Education & Training
5.00
5.00
Support & Maintenance
5.00
5.00
Consulting Services
5.00
5.00
Managed Services
5.00
5.00
Company Maturity
3.15
3.45
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