Compare NUANCE COMMUNICATIONS INC vs SAP SE in Customer Self-Service Software




Total 20 Vendors
Advance Filters
#2
Nuance
3.5
#5
SAP Hybris Service
3.2
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STRENGTHS
  • Product Maturity/Delivery
    Delivery - Direct
  • Product Maturity/Deployment Mode
    Hosted / On-Cloud
  • Product Maturity/Deployment Mode
    On-Premise
  • Product Maturity/Delivery
    Delivery - Direct
  • Product Maturity/Deployment Mode
    Hosted / On-Cloud
  • Product Maturity/Deployment Mode
    On-Premise
WEAKNESSES
Product Maturity
3.45
3.70
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Support Services
2.35
3.35
Level of Support Services
0.00
3.25
Customer Feedback
0.00
1.55
Pre Sales Support
5.00
5.00
Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Proof of Concept
4.95
4.95
Dedicated Account Manager (DAM)
4.95
4.95
Preferred support services delivery
5.00
5.00
On-Site Support
5.00
5.00
Remote Support
5.00
5.00
Frequency of Support Service
1.90
1.90
Frequency of Support Service - Annually
4.95
4.95
Frequency of Support Service - Others
4.95
4.95
Product Features and Functionality
3.10
3.10
Features Offered
Yes
Yes
Hybrid Chats & Instant Answers
Yes
No
FAQ Web Pages
Yes
Yes
Co-browsing
Yes
No
Video Tutorials
Yes
Yes
Widgets
No
Yes
SMS
Yes
Yes
Voice
Yes
No
Mobile Apps
Yes
Yes
Community Platforms
Yes
Yes
Social Forums
Yes
No
Knowledgebases
No
Yes
APIs for developing Self-Service Apps
Yes
Yes
Automated Ticketing
No
Yes
Helpdesk Automation
No
Yes
Delivery
4.30
4.30
Deployment Mode
5.00
5.00
On-Premise
5.00
5.00
Hosted / On-Cloud
5.00
5.00
Preffered Delivery
3.25
3.25
Full Time Equivalent
5.00
5.00
Subscription / Licensing
5.00
5.00
End-users catered
Yes
Yes
CRM Software Vendors
Yes
Yes
IT Service Providers
Yes
Yes
Telecom Service Providers
Yes
Yes
Companies/Organizations/Enterprises/Customers
Yes
Yes
Delivery
5.00
5.00
Delivery - Direct
5.00
5.00
Delivery - Through Partners / Third-Party Vendors
5.00
5.00
Breadth and Depth of Product Offerings
3.65
3.75
Product/Solution Offered
4.10
3.30
Software Offered
Yes
Yes
Web Self-Service
Yes
Yes
Mobile Self-Service
Yes
Yes
Intelligent Virtual Assistants
Yes
Yes
Social Media and Community Self-Service
Yes
Yes
E-mail Management
No
Yes
Interactive Voice Response & Interactive Text Response
Yes
Yes
Semantic Search
No
Yes
Services Offered
4.10
4.10
Integration & Deployment
5.00
5.00
Education & Training
5.00
5.00
Support & Maintenance
5.00
5.00
Consulting Services
5.00
5.00
Managed Services
5.00
5.00
Company Maturity
3.45
2.65
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