Total 38 Vendors
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Product Maturity/ Deployment
Cloud, Web-based, SaaS
Product Maturity/ Deployment
Cloud, Web-based, SaaS
Product Maturity/ Deployment
Hybrid
Product Maturity/ Support
System Integration
Product Maturity/ Deployment
On-Premise
Product Maturity/ Interaction Features
Forum to Reponse
Product Maturity/ Interaction Features
Web Portals
Product Maturity/ Support
Live Support Chat
Product Maturity/ Communication Features
Targeted Emails
Product Maturity/ Communication Features
In-App Messaging
Product Maturity/ Ticket and Case Management
Ticket Creation
Product Maturity/ Internal Usage Features
Customization
Cloud, Web-based, SaaS
Yes
Yes
On-Premise
Yes
Yes
Hybrid
Yes
Yes
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
Yes
Ticketing
Yes
Yes
Live Support Chat
Yes
No
Consulting
Yes
Yes
Web Portals
No
Yes
Forum to Reponse
Yes
Yes
Tickets and Tagging
Yes
Yes
Live Chat
Yes
Yes
Pop-up Chat
Yes
Yes
Notifications
Yes
Yes
Targeted Emails
No
Yes
In-App Messaging
Yes
No
Co-Browsing
Yes
Yes
Customization
Yes
No
Conversation Archiving
Yes
Yes
Lead Development
Yes
Yes
Knowledge Base
Yes
No
Team Inbox
Yes
No
Customer Profiles
Yes
Yes
Ticket Response
Yes
Yes
Workflow Automation
Yes
No
Response Automation
Yes
Yes
SLA Management
Yes
Yes
Attachments/Screencasts
Yes
No
Ticket Collaboration
Yes
No
Customer and Contacts Database
Yes
Yes
Direct
Yes
Yes
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Builders
Yes
Yes
Web Search
Yes
Yes
Digital Marketing
Yes
Yes
Field Sales
Yes
Yes
Events
Yes
Yes
BFSI
Yes
Yes
Healthcare
Yes
No
Oil & Gas
Yes
Yes
Retail
Yes
Yes
Transportation & Logistics
Yes
Yes
Real Estate
Yes
Yes
Government, Defense, & Public Sector
Yes
Yes
IT & Telecom
Yes
Yes
Manufacturing
Yes
Yes
Education
Yes
No
Media and Entertainment
Yes
Yes
USA
Yes
Yes
Canada
Yes
Yes
UK
Yes
Yes
Germany
Yes
Yes
Eastern Europe
Yes
Yes
Western Europe
No
Yes
Africa
Yes
Yes
UAE & Middle East
Yes
Yes
Israel
Yes
No
India & South Asia
Yes
Yes
China & HK
Yes
No
SEA & Singapore
Yes
Yes
Japan
Yes
Yes
