Total 38 Vendors
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Product Maturity/ Deployment
Cloud, Web-based, SaaS
Product Maturity/ Deployment
Cloud, Web-based, SaaS
Product Maturity/ Deployment
Hybrid
Product Maturity/ Support
System Integration
Product Maturity/ Deployment
On-Premise
Product Maturity/ Interaction Features
Forum to Reponse
Product Maturity/ Support
Consulting
Product Maturity/ Support
Live Support Chat
Product Maturity/ Interaction Features
Web Portals
Product Maturity/ Communication Features
In-App Messaging
Product Maturity/ Communication Features
Co-Browsing
Product Maturity/ Internal Usage Features
Customization
Cloud, Web-based, SaaS
Yes
Yes
On-Premise
Yes
Yes
Hybrid
Yes
Yes
Maintenance & Troubleshoot
Yes
Yes
System Integration
Yes
Yes
Ticketing
Yes
Yes
Live Support Chat
Yes
No
Consulting
No
Yes
Web Portals
No
Yes
Forum to Reponse
Yes
Yes
Tickets and Tagging
Yes
Yes
Live Chat
Yes
Yes
Pop-up Chat
Yes
Yes
Notifications
Yes
Yes
Targeted Emails
Yes
Yes
In-App Messaging
Yes
No
Co-Browsing
No
Yes
Customization
Yes
No
Conversation Archiving
Yes
Yes
Lead Development
Yes
Yes
Knowledge Base
Yes
No
Team Inbox
Yes
No
Customer Profiles
Yes
Yes
Ticket Response
Yes
Yes
Workflow Automation
Yes
No
Response Automation
Yes
Yes
SLA Management
Yes
Yes
Attachments/Screencasts
Yes
No
Ticket Collaboration
Yes
No
Customer and Contacts Database
Yes
Yes
Direct
Yes
Yes
Distributors / VARs / OEMs
Yes
Yes
Agencies & Consultants
Yes
Yes
Managed Service Providers
Yes
Yes
System Integrators / Builders
Yes
Yes
Web Search
Yes
Yes
Digital Marketing
Yes
Yes
Field Sales
Yes
Yes
Events
Yes
Yes
BFSI
Yes
Yes
Healthcare
Yes
No
Oil & Gas
Yes
Yes
Retail
Yes
Yes
Transportation & Logistics
Yes
Yes
Real Estate
Yes
Yes
Government, Defense, & Public Sector
Yes
Yes
IT & Telecom
No
Yes
Manufacturing
Yes
Yes
Education
Yes
No
Media and Entertainment
No
Yes
Travel & Hospitality
Yes
No
USA
Yes
Yes
Canada
Yes
Yes
UK
No
Yes
Germany
Yes
Yes
Eastern Europe
No
Yes
Western Europe
Yes
Yes
Africa
Yes
Yes
UAE & Middle East
No
Yes
Israel
Yes
No
India & South Asia
Yes
Yes
China & HK
Yes
No
SEA & Singapore
No
Yes
Japan
Yes
Yes
Australia & New Zealand
Yes
No
