Compare DESKTOP ALERT INC vs EVERBRIDGE INC in Mass Notification Systems Solutions




Total 58 Vendors
Advance Filters
#1
EVERBRIDGE INC
4.3

Everbridge, a leading player in the MNS market, intends to drive growth in its business by building

#7
DESKTOP ALERT INC
3.3

Desktop Alert offers secure and scalable mass notification solutions to a diverse client base across

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STRENGTHS
  • Product Maturity/Components Offered
    Software
  • Product Maturity/Application Areas
    Business Communications
  • Product Maturity/Application Areas
    Business Continuity & Disaster Recovery
  • Product Maturity/Application Areas
    Business Communications
  • Product Maturity/Components Offered
    Hardware
  • Product Maturity/Application Areas
    Integrated Public Alert & Warning
WEAKNESSES
Product Maturity
4.50
3.40
+ Suggest Product Comparables
Breadth and Depth of Product Offerings
4.00
4.05
Products/Solutions Offered
3.50
3.20
Solutions Offered
Yes
Yes
In-building Solutions
Yes
Yes
Wide Area Solutions
Yes
Yes
Distributed Recipient Solutions
Yes
Yes
Services
Yes
Yes
Integration & Deployment
Yes
Yes
Education & Training
Yes
Yes
Support & Maintenance
Yes
Yes
Consulting Services
Yes
No
Managed Services
Yes
Yes
Components Offered
Yes
Yes
Hardware
No
Yes
Software
Yes
Yes
Delivery
4.85
3.95
Deployment Model
Yes
Yes
On-Premise
Yes
Yes
Hosted / On-Cloud
Yes
Yes
End Users
Yes
Yes
System Integrators
Yes
Yes
Companies/Organizations/Enterprises/Customers
Yes
Yes
Third Party Vendors
Yes
Yes
Cloud Providers
Yes
Yes
Network Providers
Yes
Yes
First Responders
Yes
Yes
Delivery Mode for Client Location
Yes
No
Full Time Equivalent
Yes
Yes
Subscription / Licensing
Yes
No
Per User / Device Basis
Yes
No
Channel of Delivery
Yes
Yes
Directly
Yes
Yes
Through Partners / Third-Party Vendors
Yes
Yes
Support and Services
4.30
2.15
Customer Redressal Mechanism/Program
3.50
0.75
Level of Support
4.25
0.75
Pre Sales Support
5.00
2.35
Proof of Concept
4.95
0.00
Software Requirement Specification (SRS)
4.95
4.95
Product Demos
4.95
4.95
Dedicated Account Manager (DAM)
4.95
0.00
Frequency of Support Service
3.65
1.85
Other Support Services
5.00
4.95
Monthly
5.00
0.00
Annually
4.95
4.90
Channel for Delivery of Support Services
5.00
5.00
On-Site Support
5.00
5.00
Remote Support
5.00
5.00
Product Features and Functionality
4.90
3.20
Mass Notification System Features
Yes
Yes
Alert & One Touch Messaging
Yes
Yes
Real time reporting
Yes
Yes
Role based Access Controls
Yes
No
Dashboard
Yes
No
Automated Weather Alerts
Yes
No
Mobile Apps
Yes
Yes
Automated Calling
Yes
No
Data Management & Security
Yes
Yes
Recoded Message Voice Calls
Yes
Yes
Map & GIS support
Yes
Yes
Text to Speech
Yes
No
API & SDKs
Yes
No
Custom Reporting
Yes
Yes
SMPP text based messaging
Yes
No
IT System Alerting
Yes
Yes
Others, please specify
Yes
Yes
Application Areas
5.00
3.65
Integrated Public Alert & Warning
5.00
5.00
Business Communications
5.00
5.00
Interoperable Emergency Communication
5.00
5.00
Business Continuity & Disaster Recovery
5.00
0.00
Company Maturity
4.00
3.25
+ Suggest Company Comparables

Reviews

Technical Director,Company Name Classified
Technical Director, Company Name Classified
(*)(*)(*)(*)(*)5

“Service desk is helpful in training"

The software’s service desk and monitoring tool have helped the users become independent easily can be operated on one mobile application. The software is also cost-effective as it has remedial capabilities for short time means to repair and respond to problems.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)(*)5

“All features in single platform"

Users can get all the things in a single platform for all of the communication and answerability needs in the case of an emergency. With this software, users can quickly check-in students, discretely send messages and alerts. It schedules and manages drills.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)( )4

“Captures real time performance"

Alert Media is intuitive which captures the real-time performance of indicators and provides all the functionalities and needs in software. This system is easy to set up and gets a feed from the active directory from the users.
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)( )4

“Platform is good but is not open source"

The system is not open-source, which makes it likable among users. The number of characters that can be sent per message is very less. There are chances of accidental calls when the user intends to send messages. The software has issues like slow processing, causing sometimes delay in giving emergency alerts due to poor connectivity.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)( )4

“Easy to use interface for users"

During an emergency, the user can send and receive information quickly and quietly as it is intuitive and simple to use. This Digital Safety and Crisis Response app helps users to keep connected and safe.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)(*)5

“Easily accessible information"

Users can easily access the information/pictures of the guardians, parents, and children to match them up as well as provides an easy way to keep them safe from potential threats and track visitors and volunteers who enter the school.
Head - Product Management,Buyer Healthcare
Head - Product Management, Buyer Healthcare
(*)(*)(*)( )( )3

“Takes more time for notifications"

MissionMode Mass Notification System is not user-friendly as it takes more time to send notifications, emails, and messages and sometimes becomes unclear and needs more effort and time to manage notifications.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)( )( )3

“Details of alerts are missing"

The software sometimes fails to send date and name of the alerts and notifications making it confusing for the users to understand the video and text mass notifications easily.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)( )( )3

“Geo targeting is not present"

The major shortcoming of this system is the lack of geo-targeting, which is badly required in the event of an emergency.
Business Analyst,Company Name Classified
Business Analyst, Company Name Classified
(*)(*)(*)(*)(*)5

“Better response from customer support"

It is very easy to use and the customer support is always available. The users are satisfied with the text-to-speech tool for conducting successful surveys and polls. Administrators can create up to 20 questions and receive feedback on a single call.
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)(*)5

“Best emergency notification software"

It has been the lifesaver of many people into the organization or enterprise if there is an emergency or crisis in the enterprise the system automatically allows to efficiently communicate with the staff and alert them of the emergency.
Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)( )( )3

“Mobile app has inconsistencies"

During the testing process, there were some inconsistencies the user found when trying to use the app during a hostile intruder drill. The users face complications to silence notifications in the app and need a good programmer to fix all bugs in the system.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)( )( )3

“System is buggy and becomes slow"

Bugs are found in the system making it slow and sometimes non-responsive. Problem resolution and customer service are not up to the mark. Some of the fill-in fields require very specific information, making the system confusing and difficult to use sometimes in an emergency.
Technical Director,Company Name Classified
Technical Director, Company Name Classified
(*)(*)(*)( )( )3

“Slow process of sending alerts"

Because of its slow process, sometimes it is not able to send an incident to an emergency operator and the very purpose of the software is defeated.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)( )4

“Easy to use and reliable"

It is easy to use and reliable as it allows users to send alerts, messages, and notifications in multiple ways. Also, it helps in launching alerts using various platforms like smartphones, tablets and view real-time delivery reports. It eliminates guesswork and errors.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)( )( )3

“Multiple login is required"

Users are required to log in at the beginning of their on-call period as their rotation changes. Users want it to send notifications to their smartwatches, which shall be great convenience or them. It does not override the smartphone’s silent mode, which is very much required.
Other,Company Name Classified
Other, Company Name Classified
(*)(*)(*)(*)(*)5

“Scheduling meeting made easy"

The software has helped in scheduling changes and update meetings with event reminders and surveys for feedback from the audience. The software also benefits specified users with group segmentation.
Head - Product Management,Buyer Healthcare
Head - Product Management, Buyer Healthcare
(*)(*)(*)( )( )3

“Informations gets lost due to slow process"

Sometimes it works slowly because of this, people do not get the information on the time that''s a worry point for the user, otherwise, it is satisfying software and much helpful for users.
Technical Director,Company Name Classified
Technical Director, Company Name Classified
(*)(*)(*)( )( )3

“Mobile interface needs improvement"

Speed can be an issue for users, the mobile interface can be improved more from an admin user experience. There are bugs in the system making it slow or non-responsive sometimes in an emergency.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)(*)( )4

“IT System alerting"

It eliminates alert fatigue and boosts performance with an IT alert solution. The best thing about this software is the mobile app because it sends a message to the right people at the right time and enables them with the right tools to handle the situation. This is amazing software.