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Social Media Analytics Software
Compare IBM CORPORATION vs Zoho Social in Social Media Analytics Software
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Total 69 Vendors
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IBM CORPORATION
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IBM offers social media analytics soft
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Zoho Social
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It is a successful social media manage
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Strengths
Product Maturity/ Product Branding
Level of Support Services
Product Maturity/ Applications Catered
Brand Management
Product Maturity/ Channel for Delivery of Support Services
On-Site Support
Product Maturity/ Applications Catered
Campaign management
Product Maturity/ Channel for Delivery of Support Services
Remote Support
Product Maturity/ Applications Catered
Marketing meausurement
Cautions
Product Maturity/ Analysis Type
Descriptive Analytics
Product Maturity/ Solutions Offered
Consulting
Product Maturity/ Applications Catered
Others- Social media analytics
Product Maturity/ Channel for Delivery of Support Services
On-Site Support
Product Maturity/ Industry Verticals
Other Industry Verticals
Product Maturity/ Applications Catered
Competitor benchmarking
Product Maturity
4.00
2.80
Breadth and Depth of Product Offerings
3.65
3.05
Products/Solutions Offered
3.9
2.05
Solutions Offered
Yes
Yes
Support and maintenance services
Yes
Yes
Consulting
Yes
No
Training and Education services
Yes
Yes
Any other professional service
Yes
Yes
Managed Services
Yes
Yes
Licenses
2.95
4.35
Product Features and Functionality
3.85
3.2
Applications Catered
Yes
Yes
Risk Management and Fraud Detection
Yes
Yes
Customer segmentaion and targeting
Yes
Yes
Customer behavioral analysis
Yes
Yes
Brand Management
Yes
Yes
Marketing meausurement
Yes
Yes
Competitor benchmarking
Yes
No
Campaign management
Yes
Yes
Performance monitoring
Yes
No
Content optimization
Yes
No
Analysis Type
Yes
Yes
Predictive Analytics
Yes
Yes
Prescriptive Analytics
Yes
No
Diagnostic analytics
Yes
Yes
Descriptive Analytics
Yes
No
Product Features
4.95
3.55
Product Differentiation and Impact on Customer Value
3.45
3.05
Industry Verticals
Yes
Yes
Retail and eCommerce
Yes
Yes
Healthcare and Life Sciences
Yes
No
IT and Telecom
Yes
Yes
Governmnet and Defense
Yes
Yes
BFSI
Yes
Yes
Manufacturing
Yes
No
Media and Entertainment
Yes
No
Travel and Hospitality
Yes
No
Transportation and Logistics
Yes
No
Energy and Utilities
Yes
No
Deployment Model
Yes
Yes
On-Premise
Yes
No
Hybrid
Yes
Yes
Hosted / On-Cloud
Yes
Yes
Mode of Delivery
5
4.15
Full Time Equivalent
5
3.6
Subscription / Licensing
5
3.6
Per User Basis
5
5
Channel of Delivery
3.85
5
Directly
3.75
4.95
Through Partners / Third-Party Vendors
3.75
4.95
Product Branding
5
1.65
Pre Sales Support
5
3.15
Software Requirement Specification (SRS)
5
5
Product Demos
5
3.6
Others - Pre-sales Support Activities
5
0
Channel for Delivery of Support Services
5
1.1
On-Site Support
5
0
Remote Support
5
2
services
5
1.1
Technical Support
5
3.6
Customer Support
5
0
Sales Support
5
0
Other - Support Services
5
0
Level of Support Services
5
1.05
Strategic Maturity
3.45
1.95
Geographic Footprint
4.2
2.25
Direct Presence - North America
4.95
4.05
Direct Presence - Europe
4.95
4.05
Direct Presence - Asia-Pacific
4.95
3.2
Direct Presence - Middle East and Africa
4.95
3.2
Direct Presence - Latin America
4.95
0
Sales Office - North America
3.65
3.2
Sales Office - Europe
3.65
3.2
Sales Office - Asia-Pacific
3.65
3.2
Sales Office - Middle East and Africa
3.65
0
Sales Offices/Development Centers - Latin America
3.65
0
Indirect Presence - North America
3.65
3.2
Indirect Presence - Europe
3.65
3.2
Indirect Presence - Asia-Pacific
3.65
3.2
Indirect Presence - Middle East and Africa
3.65
0
Indirect Presence - Latin America
3.65
0
Channel Strategy and Fit
3.5
1.05
Partner Ecosystem
Yes
Yes
Distributors
Yes
Yes
System Integrators
Yes
Yes
Value Added Resellers (VAR)
Yes
Yes
Consultants
Yes
No
OEMs
Yes
No
Managed Service Providers
Yes
Yes
Others - Partner Ecosystem
Yes
Yes
Distibutors Landscape
2.7
0.75
Business Expansion Strategy
2.7
0
Effectiveness of Organic Growth Strategy
2.25
1.75
Products/Solutions Offered
1.15
1.6
New Customers Acquired (Last 2 years)
1.15
4.1
R&D Spend
3.75
0
Business Expansion Strategy
2.75
0
Mergers and Acquisitions Strategy
3.2
1.1
M&A
2.7
0.75
Joint Ventures
2.7
0.75
Partnership and Collaborations
3.75
1.6
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