Artificial Intelligence in Retail in All
The company has developed an artificial intelligence system based on reinforcement learning which delivers businesses to turn around declining or flat same-store sales in retail, and finance companies looking to minimize growing fraud and credit losses. They have developed a new category of artificial intelligence which empowers category management and delivering disruptive financial benefits to retails.
Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.
MicroStrategy introduces additional ways to turn insight into impact. It helps in blending and analyzing all data and leverage third-party systems and existing investments. It helps in deploying powerful applications at scale and deliver a single version of the truth across the organization. MicroStrategy delivers the tools that developers, architects, and administrators need to simplify and accelerate processes at every level of an analytics deployment from creating the object-oriented infrastructure to building and distributing world-class intelligence applications, to monitoring and managing the full life cycle of any project. With the broadest range of reusable objects, combined with a highly scalable in-memory architecture, MicroStrategy makes it easy to deliver personalized analytics to thousands of users across the enterprise with just a small team.
Infosys commissioned independent research to investigate the approach and attitudes that senior decision makers in large organizations. The adoption and use of AI technology represent an exciting leap forward for many in the retail sector. Infosys is helping the retail sector to drive customer-facing aspects of businesses as well as automate the increasing merchandized and growing supply chain backend that enables web-based sales and physical retail supply. Retailers use data analytics to inform decisions and recommendation using AI algorithms and previously unrealized data asset value. Infosys partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology. Infosys digital ecosystem enables retailers to better serve customers online and in-store.
Inbenta supports businesses increases the quality of customer care without sacrificing time to redundant user queries. With Inbenta, agents can focus on only the most critical issues and distracts everything else to their chatbot and semantic search tools for seamless, 24/7 online support. The Inbenta chatbot understands customers in their natural, colloquial language. Using semantic technologies, they are able to match customer queries to existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches. Inbenta delivers solutions to customer issues in real-time as they type their problems into the support request forms which allows them to solve user issues. Inbenta’s results are easy to deploy, improves customer satisfaction, decreases support costs, and increases revenue.
Wipro enables process and technology transformation and provides innovation ecosystem that allows retailers to experience new technology and business paradigms. Many of the top retailers across the world leverage Wipro’s technological and retail expertise to gain agility and reimagine shopping journeys deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cybersecurity, and business support. Wipro provides retail clients with the ability to initiate and maintain meaningful real-time conversations with end customers. Wipro's solutions leverage user-centric design, hyper-personalization, and associate centric tools. Its solutions enable business processes and underlying systems to enable dynamic pricing and promotions, analytics and cybersecurity.
Nuance has the technology to offer shoppers on any channel the same level of helpful customer service they expect when they interact with staff in your store. The company offers omnichannel customer experience approach, which prevents cart abandonment and increases customer engagement no matter how they shop and where they are in the process. Nuance services deliver self-service solutions that improve the customer experience while lowering costs. The company helps in increasing order value and decreasing abandonment, it also helps in decreasing operational cost.
Happiest Minds’ Retail Solutions and Services combines with retail analytics and drives Digital Transformation. The retail solutions have enriched the end-customer experience and improve business efficiency through an integrated set of disruptive technologies like mobility, big data analytics, security, cloud computing, social computing. Happiest Minds Pricing and merchandising Cognitive Solution offers automated and data science-driven approach for price review and retail price management across multiple channels to large retail enterprises. These solutions enable retailers to maximize sales, reduce manual effort, drive profits, and build customer trust by leveraging powerful insights.
Dynamic Yield is an AI-powered omnichannel personalization engine, serving a portion of the world's driving brands increase income by automatically personalizing each customer interaction across the web, mobile web, mobile apps, and email. The company’s unique technology combines data and activation in a single platform, allowing enterprises to onboard data from every touch point along the consumer journey and take instant action via personalization, recommendations, automatic optimization, and real-time messaging.
Narrative Science allows customers to understand and act on key business metrics, helping in making better decisions and focusing on higher value tasks. Using AI-powered technology, Narrative Science surfaces explains and contextualizes what is most interesting and relevant. Narrative Science analytical framework analyses data to discover valuable information and surfaces only the most meaningful insights.
Manhattan predicts retailers establishing a presence, dynamic innovations, wider adoption of artificial intelligence and AR/VR technologies. The company is an omnichannel customer service which provides services for the retail industry. It provides retailers to meet the demands of the customers with a personalized, streamlined and consistent service experience irrespective of the channel. The company focuses on artificial intelligence and has the potential to have a huge impact on customer service expediency, particularly where it can plug into a retailer’s data on enterprise inventory and its customers.Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfill orders with better level of efficiency
Appier is a customer engagement platform that enables to engage audience based on customers behavior inside and outside of app or website environment. It helps in leveraging artificial intelligence to increase conversions across devices on marketing owned channels. It is a data science platform that unifies and enriches existing customer data to help better understand the audience and run AI models easily to predict their future actions. The company helps in predicting customer behavior and cost-effective bidding price based on user behavior.