Bot Platform Software

  • 1

    Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 2

    Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

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    • Enterprise
    • Menlo Park, California, US
    • Founded: 2004
    • $10BN to $50BN
    • 25,001 to 30,000
  • 3

    IBM offers bot platform software based on its IBM Watson Assistant. Developers can build bots and virtual agents using the IBM Watson Assistant that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 4

    Google entered the bot platform software market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. Google Cloud Dialogflow helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.

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    • Enterprise
    • California, USA
    • Founded: 1998
    • More than $100 BN
    • 75,001 to 1,00,000
  • 5

    The U.S. based messaging service company Gupshup helps other organizations develop smart colloquial skills seamlessly over a group of messaging channels using a single API. It has a complete product collection that incorporates an easy to use cross channel messaging API, advanced bot construction platform and marketing tools for mobile. This makes it flexible and seamless while the businesses also can design intelligent bots according to their needs.

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    • Enterprise
    • 501 to 1,000
  • 6

    IPsoft is an American multinational firm that works on artificial intelligence along with cognitive and autonomic solutions for other companies. Amelia, the company’s conversational solution is based on cognitive AI, which not just understands keywords but also learns from the queries creating a more profound knowledge and increasing efficiency. Apart from this, it offers intent recognition, context switching, to name a few.

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    • SME
    • New York , USA
    • 1,001 to 5,000
  • 7

    Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.

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    • Enterprise
    • Massachusetts, US
    • Founded: 1992
    • $1BN to $5BN
    • 10,001 to 15,000
  • 8

    AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.

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    • Enterprise
    • Washington, USA
    • Founded: 1994
    • More than $100 BN
    • 5,00,001 & more
  • 9

    Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

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    • Enterprise
    • Chelmsford, Massachusetts, US
    • Founded: 1973
    • $500MN to $1BN
    • 1,001 to 5,000
  • 10

    24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform. 24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex transactions, thus reducing support costs and enhancing the overall customer experience. The company’s chat solution uses a predictive model which anticipates customer intent in real-time using advanced big data and statistical techniques. It can be readily integrated with websites, mobile phones, and social media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises can deploy their bots on various self-service channels via API.

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    • Enterprise
    • San Jose, California, US
    • Founded: 2000
    • 51 to 100
  • 11

    Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

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    • SME
    • California, US
    • Founded: 2005
    • Below $10 MN
    • 501 to 1,000
  • 12

    Logmein Inc. works on SaaS or software as a service and cloud-based remote connectivity services, client engagement and IT management. The company has developed a bot platform named the Bold 360, which is a live chat platform. This solution assists different retail, manufacturing, commercial services, telecom companies to track and analyze customer actions and come up with fitting solutions.

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    • Enterprise
    • Boston, Massachusetts, US
    • Founded: 2003
    • $500MN to $1BN
    • 1,001 to 5,000
  • 13

    Pandorabots is one of the oldest chatbot hosting services platform on earth and is currently working on A.I. to run web services and chatbots deployment. The company’s Mitsuku is one of the best and most advanced chatbots which uses deep machine learning and intelligent guesses to become more functional and realistic in day to day scenarios. It can be accessed on many common messaging platforms like Kik, Messanger, Telegram and a few others.

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    • Enterprise
    • 501 to 1,000
  • 14

    Kore.ai is a bot-based messaging platform that relates individuals, teams, and business teams collectively in a unique modernized interface. It gives an end to end conversational AI bots platform for designing as well as training and testing the bots to make them smarter and more efficient. It can be flexibly deployed in the cloud or hybrid model also.

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    • Startup
    • Florida, USA
    • 101 to 500
  • 15

    The Swedish multinational company Artificial Solutions promotes technology to let businesses swiftly make conversational A.I. systems to interact with software and electronic devices in any format, natural language, or using speech, writing or gestures. Teneo is the company’s intellectual, human-like bot platform service which enhances customer engagement and allows over the air communications to be fast, fun, easy, and secure.

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    • Startup
    • Barcelona, Spain
    • Founded: 2001
    • Below $10 MN
    • 51 to 100
  • 16

    When it comes to conversational computing and bots, Avaamo Inc. is a leading name throughout the globe. They have huge clients from different industries like Ericsson, Wipro, Intel and many others who vouch for their service. Their platforms can handle more than a million interactions a day, and they are helpful to solve specific problems. So, any company can approach them to create a tailor-made platform.

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    • Startup
    • California, United States
    • Below $10 MN
    • 51 to 100
    • Startup
    • Washington, US
    • Founded: 2002
    • $11MN to $50MN
    • 101 to 500
  • 18

    Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

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    • Startup
    • Manhattan Beach , CA, US
    • Founded: 2012
    • 1 to 50
  • 19

    Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge management system. All these offerings are based on the V-Person conversational technology platform, designed to help businesses leverage their collective knowledge to deliver personalized experiences to their customers across various contact channels. V-Person Web is a virtual assistant which answers customer question and queries at any time along with immediate support.

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    • Enterprise
    • London, UK
    • Founded: 2003
    • 51 to 100
  • 20

    Botego is an America based company that works on and develops virtual assistant representatives, artificial intelligence, natural language processing, customer service, and some other services.Botego’s bot platform software does data retrieval faster, making it easier for organizations to understand customer’s queries better and also reduces costs. The platform also makes social media analysis by using linguistic technology to automate sentiment analysis.

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    • Enterprise
    • 501 to 1,000
  • 21

    Do You Dream Up or DYDU has revolutionized the market for bots that help companies to automatize their customer communication platform? DYDU software helps to chat, call or have voice conversations with people. Their bots are designed to be intelligent so that the discussions are foolproof. DYDU even develops interfaces for human robots that can handle customers and clients or work in the health sector.

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    • Enterprise
    • Founded: 2018
    • 501 to 1,000
  • 22

    Pypestream is a company that helps its clients to increase their customer satisfaction by saving the amount that they would have spent on employing conversational agents. The conversational AI is available 24/7 for the customers, so they can post their queries whenever they feel comfortable. The company also caters to different industries, including that of Telecom, Insurance, Travel and Financial Services.

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    • Enterprise
    • 501 to 1,000
  • 23

    Chatfuel is a company that is widely known for its interactive bot platform which has been specially designed to be used on Facebook. They started their journey in 2015, and they have become a crucial part of Facebook messenger marketing. Automating customer supports helps a company to save its critical time, and it also helps to create trust in the clients. Renowned companies such as Adidas, LEGO, and T-Mobile utilize Chatfuel to run their Facebook Messengers.

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    • Enterprise
    • 501 to 1,000

Bot Platform Software in Retail and eCommerce Quadrant

Comparing 26 vendors in Bot Platform Software across 92 criteria.

Find the best Bot Platform Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Bot Platform Software tools.
  • Breadth and Depth of Product Offerings
    • licenses
    • Products/Solutions Offered
      • Bot Framework/ Bot platform
    • Services
      • Professional
      • Managed
  • Product Branding
    • services
      • Technical Support
      • Customer Support
      • Sales Support
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
    • Channel for Delivery of Support Services
      • Remote Support
      • On-Site Support
  • Product Differentiation and Impact on Customer Value
    • Industry Vertical
      • BFSI
      • Retail & E-commerce
      • Healthcare
      • Media and Entertainment
      • Telecom
      • Government
      • Real Estate
      • Education
      • Travel & Hospitality
      • Others (Restaurent automotive, and utilities )
    • Deployment Model
      • Cloud
      • On-premises
  • Product Features and Functionality
    • Language Support
      • more than 10
      • less than 10
    • Interface Mode
      • Text and RCS
      • Video
      • Audio
    • Deployment Channels
      • Websites
      • Social Media
      • Mobile app
      • Contact Centres & Customer Service

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Marie Stelle

Engagement Partner - 360Quadrants.com