Healthcare and life sciences companies are moving toward customer-centric business models, improving their delivery channels to meet customer requirements and experiences critical to their growth and success. Contact center analytics enables healthcare insurers and providers to deliver measurably better experiences to patients and members through every interaction, touch point, and channel. Using analytics enabled contact center solution, healthcare contact centers can intelligently route calls, reduce hold times, and provide monitoring, recording, and analysis that are unavailable in traditional systems. Analytics also enables healthcare contact centers to comply with regulatory and legal requirements by measuring the contact center operations and performance against pre-defined Service Level Agreements (SLAs). Contact center analytics enables proactive patient customer service. For instance, ACD can ensure that customer requests are routed to qualified agents or resolved with self-service. It provides a universal queue for real-time interaction management and a consolidated interface, with a seamlessly integrated IVR, for creating and maintaining routing strategies across all supported channels. Contact center analytics can be further used to streamline and optimize workforce, increase efficiency of billings and collections.
Contact Center Analytics Solutions in Healthcare and Life Sciences
Nice Incontact Contact Center is a cloud based contact center.
The solutions provided by the company helps in identifying key metrics and hence, can help in improving agent performance. It is not only sturdy and efficient but also affordable. It provides a seamless customer experience. Callfinder works with all kinds of industries from big to small, from travel to finance and even healthcare.
The technology provided by the company is one of the most inclusive, ROI driven, and robust platform for contact centres. Their unified solutions help contact centres worldwide in improving their performance and efficiency.
The Noble suite comes with a list of comprehensive contact centre solutions that can be tailor-made to meet the specific needs of all business types. Irrespective of the organization or their client base Noble System solutions help organizations build a better experience for customers as well as employees. The company has worked with a range of small and medium and large-scale enterprises. It has a client base of over 4000+ clients from all around the world.
Ameyo helps organizations to connect, serve, and support their clients. It provides a flexible all in one solution that allows users to have a personalized interaction with each customer via multiple channels. This analytics solution aims to aid different organizations to enhance their productivity and meet all the requirements of its consumers. For monitoring the overall performance, the platform gives channel-wise reporting as well.
Avaya Intelligent Xperiences Contact Center offers its customers a smart, positive experience every time to win a lifetime of loyalty. It enables customers to select quick and effective self-service on the channels they prefer through an agent to support wherever needed. It’s always unified and context-driven. With Avaya, agents can sync and keep pace with customer expectations. With its combined view of relevant information, they can exceed expectations and reach great outcomes, faster.
Altitude Co is specializes in developing intelligent ID solutions that facilitates seamless identification, processing, and communication with users.
Altitude's contact centre platform aids organizations in increasing their customer retention numbers by letting the organizations analyze the data and make suitable changes. It can also smoothly integrate with CRM systems and other contact centre softwares to give precise, logical, and pleasant consumer expertise in a cost-efficient manner.
