Compare Top Conversational AI Software

Get to know the strength and weaknesses of top vendors in Conversational AI Software market. Compare vendors against their competitors on the basis of criteria, the scores of which are derived by ratings from buyers, industry experts, MnM analysts and vendors. Set comparison preferences option allows you to decide features which are important to you and evaluate vendors considering them as your parameters.

EVALUATION CRITERIA

4.17
3.84
3.78
  • Viability

    • Total Revenue

    • Expected revenue growth rate (in %)

    • R&D Spend

    • New product launches/enhancements in last 3 years

    • Business Expansion Strategy

    • Mergers and Acquisitions

    • Joint Ventures

    • Partnerships and Collaborations

  • Sectors Catered

    • Customized Solutions Offered

    • Plans to cater new verticals in next 2 -3 years

    • Segmental Revenue

      BFSI (Segmental Revenue) | Retail and eCommerce (Segmental Revenue) | Travel and hospitality (Segmental Revenue) | Telecom (Segmental Revenue) | Healthcare and life science (Segmental Revenue) | Media and Entertainment (Segmental Revenue) | Government (Segmental Revenue) | Education (Segmental Revenue) | Energy and Utilities (Segmental Revenue) | Manufacturing (Segmental Revenue) | Other, please specify (Segmental Revenue) |
    • Industry Verticals

      BFSI | Retail and eCommerce | Travel and hospitality | Telecom | Healthcare and life science | Media and Entertainment | Government | Education | Energy and Utilities | Manufacturing | Other, please specify (Industry Verticals) |
  • Partner Ecosystem

    • Strategy to manage distributors spread across the globe

    • Strategy to address new target audience

    • Partner Ecosystems

      Distributors | System Integrators | Value Added Resellers (VAR) | Consultants | OEMs | Managed Service Providers |
  • Geographic Footprint

    • In which of the following regions do you have sales offices/development centers?

      Sales Office - North America | Sales Office - Europe | Sales Office - Asia-Pacific | Sales Office - Middle East and Africa | Sales Office - Latin America |
    • In which of the following regions do you have indirect presence (through channel partners/third-parties)?

      Indirect Presence - North America | Indirect Presence - Europe | Indirect Presence - Asia-Pacific | Indirect Presence - Middle East and Africa | Indirect Presence - Latin America |
    • In which of the following regions do you have direct presence (physical offices)?

      Direct Presence - North America | Direct Presence - Europe | Direct Presence - Asia-Pacific | Direct Presence - Middle East and Africa | Direct Presence - Latin America |
  • Support

    • Levels of support (such as silver, gold, and platinum)

    • Customer redressal mechanism/program

    • Type of Support Services Offered

      Technical Support | Customer Support | Sales Support | Others, please specify (Type of Support Services Offered) |
    • Pre-sales support activities

      Software Requirement Specification (SRS) | Product Demos | Proof of Concept | Dedicated Account Manager (DAM) |
    • Preferred medium of delivery of support services

      On-Site Support | Remote Support |
  • Feature and Functionality

    • Platform/Solution Offered

    • Product variants or licenses (such as enterprise, professional) offered

    • Minimum hardware and/or OS configuration required

    • Type of Conversational AI interface

      IVA | Chatbots |
    • Services Offered

      Consulting & Training | Integration | Supports |
    • Organization-size catered

      Small Enterprise (Revenue< 100 Million) | Medium Enterprises (100 Million<Revenue<500 Million) | Large Enterprises (Revenue> 500 Million) |
    • Features offered

      Support for number of Language | Deployment support on third party platforms | Prebuilt, use case specific bots | SDks, API, and s/w frameworks | AI engine (proprietary or third party) | Others (Features offered) |
    • Business Functions

      Finance | Legal | Operations |
  • Deployment

    • Preferred mode of delivery

      Full Time Equivalent | Subscription / Licensing | Per User Basis |
    • Deployment Model

      On-Premise | Hosted / On-Cloud |
    • Delivery Model

      Directly | Through Partners / Third-Party Vendors / MSSPs |