The ClickFox journey analytics platform leverages various capabilities, including Journey Creation, Journey Datasets, Journey Diagnostics, and Journey Visualization. It enables marketers to monitor the customer journey across all touchpoints, provides information about the top trending journeys and website terminal points, and suggests the next-best action to be taken throughout the journey. Journey Diagnostic offers interactive customer journey analytics monitoring solutions that help marketers measure the effect of a customer journey on the business, before the commencement of the journey, through the journey, and after the journey. Furthermore, the company offers its solutions to marketers to segment and target customers for triggering automated engagements.Show More
USP : ClickFox provides customer journey analytics solutions through the ClickFox CEA and ClickFox journey analytics platforms, driven by Journey Architecture.
|Breadth and Depth of Product Offerings|
|Product Features and Functionality|
|Product Differentiation and Impact on Customer Value|
Asia-Pacific , North America , Middle East and Africa
CLICKFOX Presence in Customer Journey Analytics Software
ClickFox provides its products and services to various verticals, including utilities, financial services, insurance, wireless and telecom, IT servicing, healthcare, hospitality, retail, and airline. The company has a direct presence in several countries, such as US, Netherlands, and Georgia. The company has entered into agreements and partnerships with various vendors in the customer journey analytics market. For instance, in March 2017, ClickFox partnered with the MIcompany, a data analytics agency, to develop data analytics solutions for analyzing the customer journey. As per the partnership, the MIcompany would use the ClickFox journey analytics platform to enhance the capabilities of its custom analytical apps. Additionally, in September 2016, ClickFox signed an agreement with ConVista, a digital customer engagement and IT consulting services provider, to provide its advanced customer journey analytics solution to the insurance industry. This solution enables insurance firms to gain better customer insights that help generate revenue growth opportunities, enhance customer satisfaction, and reduce costs. In accordance with its expansion strategy, ClickFox has opened its head office in Amsterdam, Netherlands.