Compare Top Customer Journey Analytics Software

Get to know the strength and weaknesses of top vendors in Customer Journey Analytics Software market. Compare vendors against their competitors on the basis of criteria, the scores of which are derived by ratings from buyers, industry experts, MnM analysts and vendors. Set comparison preferences option allows you to decide features which are important to you and evaluate vendors considering them as your parameters.

EVALUATION CRITERIA

3.61
3.51
3.44
  • Breadth and Depth of Product Offerings

    • Product Offerings

    • licenses

      Professional | Enterprise |
    • Services

      Managed Services | Support and maintenance services | Consulting | Training and Education services | Any other professional service |
  • Product Features and Functionality

    • Product Functionality

    • Touchpoints

      Social Media | Web | Mobile | Email | Branch/Store | Call center | Promotional events | Sales representative | Survey data | Others |
    • Technology Used

      Predictive Analytics | Machine Learning | Big Data |
    • Data Format

      Text | Image | Audio/Speech | Video |
    • Applications Served

      Customer segmentaion and targeting | Customer behavioral analysis | Brand Management | Competitive intelligence | Product management | Customer relationship management | Channel experience analytics | Campaign management | Customer loyalty and process management | Others (Please Specify) |
  • Product Differentiation and Impact on Customer Value

    • Preferred Mode of Delivery

      Full Time Equivalent | Subscription / Licensing | Per User Basis |
    • Industry Vertical

      Retail and eCommerce | Healthcare and Life Sciences | IT and Telecom | Government and Public Sector | BFSI | Manufacturing | Media and Entertainment | Travel and Hospitality | Automotive and Transportation | Energy and Utilities | Other Industry Verticals |
    • Deployment Model

      On-Premise | Hybrid | Hosted / On-Cloud |
    • Channel of Delivery

      Directly | Through Partners / Third-Party Vendors |
  • Product Branding

    • Level of Support

    • services

      Technical Support | Customer Support | Sales Support | Other support services |
    • Pre Sales Support

      Software Requirement Specification (SRS) | Product Demos | Others (Please specify) |
    • Channel for Delivery of Support Services

      On-Site Support | Remote Support |
  • Geographic Footprint

    • Direct Presence - North America

    • Direct Presence - Europe

    • Direct Presence - Asia-Pacific

    • Direct Presence - Middle East and Africa

    • Sales Office - North America

    • Direct Presence - Latin America

    • Sales Office - Europe

    • Sales Office - Asia-Pacific

    • Sales Office - Middle East and Africa

    • Sales Office - Latin America

    • Channel Partners - North America

    • Channel Partners - Europe

    • Channel Partners - Middle East and Africa

    • Channel Partners - Asia-Pacific

    • Channel Partners - Latin America

  • Channel Strategy and Fit

    • Distibutors Landscape

    • Business Expansion Strategy

    • Partner Ecosystem

      OEMs | Other Partner Ecosystem | Managed Service Providers | Distributors | Value Added Resellers (VAR) | System Integrators | Consultants |
  • Effectiveness of Organic Growth Strategy

    • New Product/Platform Launch

    • Strategy to Address New Target Audience

    • Business Expansion Strategy

    • R&D Spend

      Less than 5% | 5% - 10% | 15% - 20% | 10% - 15% | More than 20% |
  • Mergers and Acquisitions Strategy

    • M&A

    • Partnerships and Collaborations

    • Joint Ventures

  • Total Funding Amount

  • Revenue

  • Funding Status

  • Improve customer targeting based on their preferences

  • Enhance customer experience

  • Customer Engagement

  • Customer behavioral analysis