Get to know the strength and weaknesses of top vendors in Customer Journey Analytics Software market. Compare vendors against their competitors on the basis of criteria, the scores of which are derived by ratings from buyers, industry experts, MnM analysts and vendors. Set comparison preferences option allows you to decide features which are important to you and evaluate vendors considering them as your parameters.

EVALUATION CRITERIA

  • Breadth and Depth of Product Offerings
    • Product Offerings
    • licenses
    • Services
      • Managed Services
      • Support and maintenance services
      • Consulting
      • Training and Education services
      • Any other professional service
  • Product Features and Functionality
    • Product Functionality
    • Touchpoints
      • Social Media
      • Web
      • Mobile
      • Email
      • Branch/Store
      • Call center
      • Promotional events
      • Sales representative
      • Survey data
    • Data Format
      • Text
      • Image
      • Audio/Speech
      • Video
    • Applications Served
      • Customer segmentaion and targeting
      • Customer behavioral analysis
      • Brand Management
      • Competitive intelligence
      • Product management
      • Customer relationship management
      • Channel experience analytics
      • Campaign management
      • Customer loyalty and process management
      • Others(Please Specify)
  • Product Differentiation and Impact on Customer Value
    • Preferred Mode of Delivery
      • Full Time Equivalent
      • Subscription / Licensing
      • Per User Basis
    • Industry Vertical
      • Retail and eCommerce
      • Healthcare and Life Sciences
      • IT and Telecom
      • Government and Public Sector
      • BFSI
      • Manufacturing
      • Media and Entertainment
      • Travel and Hospitality
      • Automotive and Transportation
      • Energy and Utilities
      • Other Industry Verticals
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Channel of Delivery
      • Directly
      • Through Partners / Third-Party Vendors / MSSPs
  • Product Branding
    • Level of Support
    • services
      • Technical Support
      • Customer Support
      • Sales Support
      • Other support services
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Others (Please specify)
    • Channel for Delivery of Support Services
      • Remote Support