Customer Journey Analytics Software in Energy and Utilities

Comparing 27 vendors in Customer Journey Analytics Software across 130 criteria.
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IBM provides Watson Customer Experience Analytics and IBM Digital Analytics. IBM Watson provides better visibility into end-to-end journeys and their effectiveness while providing businesses with the ability to visualize the actual customer experience on their digital channels. IBM solutions come loaded with important features, including role-based dashboards, flexible reporting, session replay, eventing and alerting, journey analytics, site optimization, and mindset analysis. Acoustic Experience Analytics Pricing is ideal for all the stages of customer journey analytics solution implementation. 
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Adobe Systems caters to the customer journey analytics market through its customer journey analytics softwares, namely, Experience Cloud, Advertising Cloud, Analytics Cloud, and Marketing Cloud. Adobe Campaign pricing suits the budgets of all types of customer journey analytics implementations.
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Nice Systems provides customer journey analytics software with its Big Data platform, namely, Nice Customer Experience Analytics solutions and Nice Customer Engagement Analytics solutions. Nice helps organizations in transforming their customer experience by leveraging AI-driven analytics that deliver seamless customer journeys and lower operational costs.​ Nice Systems pricing works well for all customer analytics implementation budgets. The company provides cloud as well as on-premises deployment models, and supports its customers through various services, such as training, business consulting, professional services, and proactive services.

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Salesforce offers Marketing Cloud, a cloud-based digital marketing platform, for the customer journey analytics market. The Marketing Cloud consists of various products, such as Journey Builder and Audience Builder. The company enables businesses to communicate seamlessly across multiple channels so that the customers receive right information, wherever they are. Journey Builder pricing is ideal for all customer analytics budgets. 
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Verint Systems operates in the customer journey analytics market through its Actionable Intelligence customer journey analytics software. This platform provides customer engagement solutions and customer engagement optimization services. The company provides a robust portfolio of customer engagement solutions, which include VOC, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance.
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BryterCX Customer Journey Analytics solution combines Omni channel customer data across multiple channels, enabling CX professionals to measure, track and enhance customer experience. The tools offered by the company explore all customer touchpoints, down to singular events, to expose friction points in the customer journey. BryterCX pricing plans work well for all types of customer analytics implementations. It combines BryterCX Technology and Consulting Services to help businesses to identify journeys, create dashboards, train analysts and identify solutions to enhance overall efficiencies and improve CSAT scores.

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CallMiner provides customer journey analytics solutions through CallMiner Eureka, a speech analytics software, and the Eureka Xchange app. These products help marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. Call Miner pricing suits all customer analytics budgets.
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Servion provides its customer journey analytics solutions through Servion CX platform. It maps the customer journeys according to customers’ behavior and sentiments and allow marketers to take the next best action to enhance customer experiences.
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2.5
SDL's Customer Journey Analytics solution provides insights which is derived from numerous social media sites in real time. The solution has the ability to assess and convert the gathered data which comes in 23 languages, by applying natural language processing, machine learning, and proprietary machine translation capabilities. 
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The Engagecx platform provides users with detailed updates of customer activity by using the location analytics feature. It offers the necessary tools and information to collaborate with key customers. The platform helps businesses to analyze and transform data in real-time from physical and digital sources. It also helps users to calculate the engagement score for each customer based on their level of engagement.
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Pointillist offers customer journey analytics software as a SaaS solution to help customers improve the marketing and customer experience. Pointillist’s customer journey analytics solution provides a unified view of the customers as they interact with various brands across different touchpoints. It also offers quick integration of data across a variety of systems and channels. Pointillist’s customer journey analytics software can be employed across an enterprise to enhance customer acquisition, reduce churn, enhance customer experience, and improve the marketing RoI. Pointillist pricing is ideal for all types of customer journey analytics requirements.

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