Customer Journey Analytics Software in Energy and Utilities
Nice Systems provides customer journey analytics software with its Big Data platform, namely, Nice Customer Experience Analytics solutions and Nice Customer Engagement Analytics solutions. Nice helps organizations in transforming their customer experience by leveraging AI-driven analytics that deliver seamless customer journeys and lower operational costs. Nice Systems pricing works well for all customer analytics implementation budgets. The company provides cloud as well as on-premises deployment models, and supports its customers through various services, such as training, business consulting, professional services, and proactive services.
BryterCX Customer Journey Analytics solution combines Omni channel customer data across multiple channels, enabling CX professionals to measure, track and enhance customer experience. The tools offered by the company explore all customer touchpoints, down to singular events, to expose friction points in the customer journey. BryterCX pricing plans work well for all types of customer analytics implementations. It combines BryterCX Technology and Consulting Services to help businesses to identify journeys, create dashboards, train analysts and identify solutions to enhance overall efficiencies and improve CSAT scores.
Pointillist offers customer journey analytics software as a SaaS solution to help customers improve the marketing and customer experience. Pointillist’s customer journey analytics solution provides a unified view of the customers as they interact with various brands across different touchpoints. It also offers quick integration of data across a variety of systems and channels. Pointillist’s customer journey analytics software can be employed across an enterprise to enhance customer acquisition, reduce churn, enhance customer experience, and improve the marketing RoI. Pointillist pricing is ideal for all types of customer journey analytics requirements.