Compare Top Customer Self-Service Software

Get to know the strength and weaknesses of top vendors in Customer Self-Service Software market. Compare vendors against their competitors on the basis of criteria, the scores of which are derived by ratings from buyers, industry experts, MnM analysts and vendors. Set comparison preferences option allows you to decide features which are important to you and evaluate vendors considering them as your parameters.

EVALUATION CRITERIA

3.73
3.45
3.36
  • Vision Alignment

    • New Product/Platform Launch

    • Patents

    • R&D Spend

  • Viability

    • Latest Revenue

    • Growth Rate

    • Customer Count

    • Regional Split

      North America | Europe | Asia-Pacific | Middle East and Africa | Latin America |
  • Mergers and Acquisitions Strategy

    • M&A

    • Partnerships and Collaborations

  • Geographic Footprint

    • Direct Presence - North America

    • Direct Presence - Europe

    • Direct Presence - Asia-Pacific

    • Direct Presence - Middle East and Africa

    • Direct Presence - Latin America

    • Sales Office - North America

    • Sales Office - Europe

    • Sales Office - Asia-Pacific

    • Sales Office - Middle East and Africa

    • Sales Office - Latin America

    • Indirect Presence - North America

    • Indirect Presence - Europe

    • Indirect Presence - Asia-Pacific

    • Indirect Presence - Middle East and Africa

    • Indirect Presence - Latin America

  • Channel Strategy and Fit

    • Distributors

    • Customer Addition strategy

    • Partner Ecosystem

      System Integrators | Distributors | Value Added Resellers (VAR) | Consultants | Others- Partner ecosystem |
  • Breadth of Applications Served

    • Tailor Made Software

    • Industry Vertical

      Government & Defense | BFSI | IT & Telecom | Healthcare & Life Sciences | Transportation & Logistics | Retail & eCommerce | Manufacturing | Energy & Utilities | Media and Entertainment | Education | Travel & Hospitality | Other Verticals |
  • Support Services

    • Level of Support Services

    • Customer Feedback

    • Pre Sales Support

      Software Requirement Specification (SRS) | Product Demos | Proof of Concept | Dedicated Account Manager (DAM) |
    • Preferred support services delivery

      On-Site Support | Remote Support |
    • Frequency of Support Service

      Frequency of Support Service - Monthly | Frequency of Support Service - Quarterly | Frequency of Support Services- Bi-Annually | Frequency of Support Service - Annually | Frequency of Support Service - Others |
  • Product Features and Functionality

    • Features Offered

      Hybrid Chats & Instant Answers | FAQ Web Pages | Co-browsing | Video Tutorials | Widgets | SMS | Voice | Mobile Apps | Community Platforms | Social Forums | Knowledgebases | APIs for developing Self-Service Apps | Automated Ticketing | Helpdesk Automation | Predictive Self-Service | Other features offered |
  • Delivery

    • Deployment Mode

      On-Premise | Hosted / On-Cloud |
    • Preffered Delivery

      Full Time Equivalent | Subscription / Licensing | Per User / Device Basis |
    • End-users catered

      CRM Software Vendors | IT Service Providers | Telecom Service Providers | Companies/Organizations/Enterprises/Customers | Other End-user(s) |
    • Delivery

      Delivery - Direct | Delivery - Through Partners / Third-Party Vendors |
  • Breadth and Depth of Product Offerings

    • Product/Solution Offered

    • Software Offered

      Web Self-Service | Mobile Self-Service | Intelligent Virtual Assistants | Social Media and Community Self-Service | E-mail Management | Interactive Voice Response & Interactive Text Response | Customer Self-Service Security | Semantic Search | Other Software Offered |
    • Services Offered

      Integration & Deployment | Education & Training | Support & Maintenance | Consulting Services | Managed Services | Other Services |
  • Total Funding Amount

  • Revenue

  • Funding Status

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