Get to know the strength and weaknesses of top vendors in Customer Self-Service Software market. Compare vendors against their competitors on the basis of criteria, the scores of which are derived by ratings from buyers, industry experts, MnM analysts and vendors. Set comparison preferences option allows you to decide features which are important to you and evaluate vendors considering them as your parameters.

EVALUATION CRITERIA

  • Support Services
    • Level of Support Services
    • Customer Feedback
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)
    • Preferred support services delivery
      • On-Site Support
      • Remote Support
    • Frequency of Support Service
      • Frequency of Support Service - Monthly
      • Frequency of Support Service - Annually
      • Frequency of Support Service - Others
  • Product Features and Functionality
    • Features Offered
      • Hybrid Chats & Instant Answers
      • FAQ Web Pages
      • Co-browsing
      • Video Tutorials
      • Widgets
      • SMS
      • Voice
      • Mobile Apps
      • Community Platforms
      • Social Forums
      • Knowledgebases
      • APIs for developing Self-Service Apps
      • Automated Ticketing
      • Helpdesk Automation
      • Predictive Self-Service
  • Delivery
    • Deployment Mode
      • On-Premise
      • Hosted / On-Cloud
    • Preffered Delivery
      • Full Time Equivalent
      • Subscription / Licensing
    • End-users catered
      • CRM Software Vendors
      • IT Service Providers
      • Telecom Service Providers
      • Companies/Organizations/Enterprises/Customers
    • Delivery
      • Delivery - Direct
      • Delivery - Through Partners / Third-Party Vendors
  • Breadth and Depth of Product Offerings
    • Product/Solution Offered
    • Software Offered
      • Web Self-Service
      • Mobile Self-Service
      • Intelligent Virtual Assistants
      • Social Media and Community Self-Service
      • E-mail Management
      • Interactive Voice Response & Interactive Text Response
      • Customer Self-Service Security
      • Semantic Search
      • Other Software Offered
    • Services Offered
      • Integration & Deployment
      • Education & Training
      • Support & Maintenance
      • Consulting Services
      • Managed Services
...

Marie Stelle

Engagement Partner - 360Quadrants.com