Best Help Desk Software

Comparing 70 vendors in Help Desk Software across 95 criteria.
All vendors(30)

There are multiple profitable features available for Casengo Help Desk Software. However, the primary USPs include the efficient management of data, and the connectivity of the software with various applications, including WhatsApp, Facebook, and Twitter. Moreover, the Casengo Help Desk software also uses live chat and email to provide productive, rapid, and efficient solutions to customers. It provides a self-service section for users and performance reports for both users and agents. 


On top of that, Casengo provides the feature of teaming up with other agents to respond quickly, save time, and increase real-time productivity and efficiency. It stores files and provides access to all with a shared team inbox.

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The best thing about Drag Help Desk Software is that it can bring together every single email on one page that is understandable and can be customized as per need. Moreover, with the ability of an unlimited number of users working on the same platform, it can be scaled to any extent. 

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The main USP of the ECTS Help Desk Software is that it is a complaint tracking software. The application can itself manages the complaints by customers from web portals. They can email their issues by emailing or filling up a brief form. It can track the complaint progress entirely and do the collaborative investigation.

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The ability to get all the information about the customer on a single card is one of the best features of Enchant Help Desk Software. Added to this, the ease of collaboration and reporting system which allows businesses to alter or improvise the route to success is also apparent. 

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A software that designs and prints tickets for managing reservation and season tickets for desiring passengers. It compete with counter tickets that are issued at the counter. There is a slight price difference in both areas. Cancellation and refunds are done on the spot, whereas eTicket booking takes 1 week time to refund the same. One can also print eTicket with eTicket pricing before the commencement of the journey.

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ExDesk Help Desk Software has multiple key features that prove to be beneficial for users. The primary USPs include the user-friendliness of the software, from the setup of ExDesk to its functioning. The software provides multiple useful features for quick management and deployment, suitable for all workflow needs. Moreover, the 30-day free trial version is a benefit for all users, including the reasonable ExDesk Pricing. With high levels of security and no additional software required for the operation, ExDesk ensures productivity and simplicity. 

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The USP of Gnatta is quickness towards customers' needs and messages. It helps you to act more promptly to your customer queries, making them feel more heard by your advisors through Gnatta. With AI incorporation and reasonable Gnatta Pricing, it is a perfect platform irrespective of your enterprise size. The platform is UK-based, and no matter when your customer posts a query, they will be directed to the right person.

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Gorgias USP as a Help Desk Software stems primarily from its artificial intelligence capabilities. Gorgias makes use of advanced algorithms to offer automated solutions, predictive analytics and data analysis, all of which help agents provide faster and more accurate customer service. Gorgias also allows agents to customize their views, search and sort their contacts, and save replies in order to provide customers with faster and more personalized responses. Some of the other advantages of using Gorgias as a help desk solution include its flexibility in terms of integrations, its scalability, and the ease with which agents can customize their workflows.
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The USP of Help Scout in Help Desk Software is its focus on customer service, with features that ensure customers feel listened to and that their inquiries are taken seriously. It provides an easy-to-use interface, an intuitive user experience, and a focus on customer service that sets it apart from other help desk software solutions. Additionally, Help Scout offers a range of features to help ensure customer inquiries are appropriately managed, resolved quickly, and followed up in a timely manner.
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The main USP of Helpy is its Multilingual help desk and Multilingual Knowledge Base which can be accessed by anyone all over the world, as it supports so many languages, which is the easiest way to communicate with the user and help them so as to maintain customer satisfaction.
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With Hesk customers can easily search through the entire knowledgebase to search and find their query easily rather than connecting with support for unnecessary issues saving time and resources from both sides. Complete control of the ticketing process helps businesses to process quick and reliable solutions in satisfying customers completely. With Hesk cloud you can seamlessly install the software on the cloud to use them instantly.
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One of the most important USPs of HubSpot is that it ensures that all customers- past, present and prospective- are tracked and that no customer issues slip from its grasp. Customer feedback is integrated with the automated ticketing system to ensure better customer experiences every time.
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Hund Help Desk Software is capable of performing more than a million status checks every week for organizations all over the world. It can help you to host a status page where your team or users can check the service status by subscribing to notifications instead of contacting support. It reduces pressure from your support team as they do not have to repeat the same outage and restoration information. Thus, they can handle other important chores as well.   

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Inbenta USP lies in utilizing the power of AI to deliver optimized customer experience. Smart answering from Inbenta using AI-powered search gives highly accurate answers to satisfy customers perfectly. Inbenta can also integrate with your content sources and interfaces to bring all information under one umbrella. Inbenta has been successfully deployed across verticals in E-Commerce, Airlines, Logistics, Insurance, Banking & Financial Services, Travel, Utilities, Manufacturing, technology and more. 

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It is a legitimate tool that is used by many hackers to open respective IP addresses. If one finds a message such as “ErrorI could not see your service on port”, it indicates that the port is open and in use. Subnet mask consist of 24 bits and address is written as 255.255.255.0

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The main USP of the iService help desk Software is the tracking system. It allows its users to track their inquiry status online with real-time chat specifications. It is easy to track the status of the queries asked by customers. 

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The foremost USP about ITAM Help Desk Software is that it is a unified helpdesk platform to handle all the customer queries on a single platform. ITAM Help Desk Software is easy to track all the assets and provide relevant solutions to the users. It combines all the social media platforms, email and calls to build a strong network and manage customer problems.
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The ultimate USP of the Kare is its fastest response to the queries of the customer. It is easy to interact with the customers and deliver replies quickly. It drives sales at high speed due to fast customer service. It allows self-service automation for businesses, products, and services.
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The main USP of Kustomer Help Desk Software is the advancement in their services at a very great price which includes all in one solution for the users. It is highly recommended by its users and it offers a wide range of products with different pricing plans.
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The main USP of LeadDesk Help Desk Software is the quality of lead generation. This aims to provide the highest quality of leads and having the most advanced features for customer support. It is highly recommended software by its users and it offers a wide range of products with different pricing plans.
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LiveAgent Help Desk Software is one of the best all-in-one help desk solutions for combining your customer calls for your website and landline under a single umbrella. LiveAgent Help Desk Software exclusive features such as multi-lingual support for 40+ languages, 180+ help desk functionalities, 40+, 3rd party integrations, along with business-specific solutions makes it the best solution for small and medium-size industries.
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With online and business hours support available, Milldesk Help Desk Software is one of the most simplified and easy to handle software. It provides automated alerts, storage of documents, management of IT assets, integration with WhatsApp as well as real-time chats. From desktop access to tickets to an integrated and intelligent workflow, it provides every feature required to smarten any organization’s helpdesk.
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One of the primary USPs of this software is the reasonable Mojo Helpdesk Pricing. Other than that, the software provides excellent management tools, for both tickets and user data. It allows users to set targets, provides them with reports and insights, and allows for automated functions like pre-formatted responses and auto-assign or auto-comment to increase productivity and decrease time consumption.

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Moveworks USP lies in its instant resolution and the system itself gets smarter with every decision. Multiple IT channel support helps to distinguish customer queries based on their experience with conversation resolver, channel resolver, ticket resolver, and the event resolver. With no human intervention, the whole IT support process becomes automatic and enhances productivity at optimum speed. Moveworks also has the capabilities to easily integrate with several core enterprise systems.

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ngDesk consists of multiple features that make it a profitable product for users. However, the primary USPs of the software include, first of all, the ngDesk Pricing of the Basic plan, which provides all major features. Moreover, ngDesk provides users with automated functions, including the ability to design a chatbot easily according to your preferences. It also has multi-channel support, including Facebook and SMS. It's highly flexible in the customizations that it allows, including multiple layouts for the organization of queries and information.

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NTS is a reputed provider of online technical assistance services to clients and specializes in different software, computing and communication devices. It caters to the needs of SMB and enterprises by providing end-to-end solutions to clients for high-end product brands like Windows, Microsoft, Linux, and UNIX/ AIX server solutions. In addition, it provides comprehensive security solutions for an enterprise's Internet and Intranet. 
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Qminder Help Desk Software combines a well-defined feature along with the automation to provide a rich user experience. Qminder pricing starts with an affordable rate and provides value for money with its multi-platform features. The raised tickets go through the right professional for resolution and the solution is provided along with a relevant knowledge library content. The self-service platform is sufficient for handling most of the customer's query.
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The main USP of the Requestor Help Desk Software is its flexible application for users across different devices, including laptops, computers and mobile devices. It is highly customizable and offers different pricing plans as per the need and requirement. It provides the utmost security and privacy.

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RTIM USP lies with three core capabilities with agility, data-driven analytics, and optimization across multiple channels. Combining all inbound interactions and offline data, RTIM Help Desk Software transforms a single unified customer 360-degree view for empowering marketers to plan for the future and boost their performance. Predictive modelling, GDPR compliance, Simulations, reporting and end-to-end customer experience for businesses makes this tool the recommended software for enhancing communication.
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A major USP of SalesAutoPilot Help Desk Software is its support rep screen on which all the relevant details about the clients are made available pronto. It has an Affiliate system to help its customers in developing reseller programs with the least technical support. It ensures that they focus on strengthening their businesses through its quick, reliable and efficient services.
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