Best Help Desk Software

Comparing 70 vendors in Help Desk Software across 95 criteria.
All vendors(30)
3.4
The USP of Helpshift is that it comes with some advanced customer service solutions to help companies resolve customer’s negative feedback. It's a software that has revolutionised the customer support sector through messaging-first customer experiences and affordable Helpshift pricing.  It's the leading industry in-app support that can serve up to 600 million customers each month.
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The main USP of Kustomer Help Desk Software is the advancement in their services at a very great price which includes all in one solution for the users. It is highly recommended by its users and it offers a wide range of products with different pricing plans.
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The main USP of LeadDesk Help Desk Software is the quality of lead generation. This aims to provide the highest quality of leads and having the most advanced features for customer support. It is highly recommended software by its users and it offers a wide range of products with different pricing plans.
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SPoTS HRS can be used for a variety of purposes such as trouble ticketing, facility management, and service order tracking, in an apartment or office. It can also help you in bug tracking in new products. Thus it is very capable of improving the quality of your products and services.
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1.2
The main USP of Apptivo is an integrated platform for small and medium-sized businesses to manage their various tasks from project management to customer relationship in a productive way. The software offers access to multiple applications and is highly customizable too. Apptivo offers four kinds of pricing according to user requirements.
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3.9

USP of Freshdesk is providing customer service support to every business from small to enterprise. It provides a single platform to handle all the customer conversations at one time. It converts emails into tickets, which are easy to track and manage. This software helps you to reach your customers and solve their problems.  

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LiveZilla is one of the industry-leading help desk software systems with flexible customer support, integrated ticketing, visitor monitoring, and live chat capabilities. Easy to use shortcuts, quick search within the system, automatic response system, real-time chat, email integration, ticket management, and knowledgebase management makes it one of the best help desk software systems.
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The ultimate USP of the Kare is its fastest response to the queries of the customer. It is easy to interact with the customers and deliver replies quickly. It drives sales at high speed due to fast customer service. It allows self-service automation for businesses, products, and services.
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With online and business hours support available, Milldesk Help Desk Software is one of the most simplified and easy to handle software. It provides automated alerts, storage of documents, management of IT assets, integration with WhatsApp as well as real-time chats. From desktop access to tickets to an integrated and intelligent workflow, it provides every feature required to smarten any organization’s helpdesk.
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Moveworks USP lies in its instant resolution and the system itself gets smarter with every decision. Multiple IT channel support helps to distinguish customer queries based on their experience with conversation resolver, channel resolver, ticket resolver, and the event resolver. With no human intervention, the whole IT support process becomes automatic and enhances productivity at optimum speed. Moveworks also has the capabilities to easily integrate with several core enterprise systems.

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Qminder Help Desk Software combines a well-defined feature along with the automation to provide a rich user experience. Qminder pricing starts with an affordable rate and provides value for money with its multi-platform features. The raised tickets go through the right professional for resolution and the solution is provided along with a relevant knowledge library content. The self-service platform is sufficient for handling most of the customer's query.
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One of the most important USPs of HubSpot is that it ensures that all customers- past, present and prospective- are tracked and that no customer issues slip from its grasp. Customer feedback is integrated with the automated ticketing system to ensure better customer experiences every time.
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The USP of LogMeln Rescue is that it always uses the latest available version in terms of IT architecture and security. All the customer communication between the IT developer and the customer is SSL encrypted. LogMeln is a legitimate company which adheres to the security norms of Safe Harbor Privacy Principles by the US Department of Commerce.
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There are multiple profitable features available for Casengo Help Desk Software. However, the primary USPs include the efficient management of data, and the connectivity of the software with various applications, including WhatsApp, Facebook, and Twitter. Moreover, the Casengo Help Desk software also uses live chat and email to provide productive, rapid, and efficient solutions to customers. It provides a self-service section for users and performance reports for both users and agents. 


On top of that, Casengo provides the feature of teaming up with other agents to respond quickly, save time, and increase real-time productivity and efficiency. It stores files and provides access to all with a shared team inbox.

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The best thing about Drag Help Desk Software is that it can bring together every single email on one page that is understandable and can be customized as per need. Moreover, with the ability of an unlimited number of users working on the same platform, it can be scaled to any extent. 

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LiveHelpNow Help Desk Software USP lies with its ability to connect with all sales channels and offer a unified 360-degree view of customer engagement. Low costs and easy to upgrade features make it suitable for even the smallest business to leverage its benefits across its channel to gain leads and give customers a smooth experience. Call center functionality, Intelligent bots, targeted engagements, surveys, automatic tagging, conversion tracking, and enterprise reporting along with security and encryption makes LiveHelpNow Help Desk Software a cutting edge tool to take your business to newer heights.

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The primary USPs of Issuetrak Help Desk Software include its speedy and efficient services. It provides faster responses to help desk requests with automation. It ensures that issues are directly routed towards the right individuals. It further ensures auto-assignment of the immediate alerts and notifications of tickets. It provides its users with a fully equipped Knowledge Base besides enabling them to create FAQs (Frequently Asked Questions) and hosting important files.
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The USP of Help Scout in Help Desk Software is its focus on customer service, with features that ensure customers feel listened to and that their inquiries are taken seriously. It provides an easy-to-use interface, an intuitive user experience, and a focus on customer service that sets it apart from other help desk software solutions. Additionally, Help Scout offers a range of features to help ensure customer inquiries are appropriately managed, resolved quickly, and followed up in a timely manner.
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Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.
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TeamWork pricing and accommodation and shifting of priorities are one of its main USPs. Data is easily accessible and it allows re-assignment of work and project resources as per the needs of the workload. It provides a 'Board View' to enable the users to see the flow of work and activities. It gives the full view of the logistics of the project to give different points of view to its users.
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USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go.
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Easy to set up with guided tutorials Salesforce Essentials brings all customer data from emails, calendars, and across multiple channels into an interactive 360-degree view. It also prioritizes customer's engagement across multiple support channels to give more time to sell rather than waiting in the spreadsheets. Salesforce mobile app integration also makes it easy to work from anywhere and update customers smartly. 

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The main USP of Helpy is its Multilingual help desk and Multilingual Knowledge Base which can be accessed by anyone all over the world, as it supports so many languages, which is the easiest way to communicate with the user and help them so as to maintain customer satisfaction.
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It is a legitimate tool that is used by many hackers to open respective IP addresses. If one finds a message such as “ErrorI could not see your service on port”, it indicates that the port is open and in use. Subnet mask consist of 24 bits and address is written as 255.255.255.0

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TeamDynamix Help Desk Software can be deployed on various platforms like Windows, Mac and is easily integrated through its user-friendly interface. It provides client portal, and budget management tools, which are helpful in building a right help desk for industries that are related to the education and healthcare domain. TeamDynamix Help Desk Software provides a full suite for building a single work management platform for the business. Reports and analysis are also provided, which helps to determine the right actions to be taken in future.
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Inbenta USP lies in utilizing the power of AI to deliver optimized customer experience. Smart answering from Inbenta using AI-powered search gives highly accurate answers to satisfy customers perfectly. Inbenta can also integrate with your content sources and interfaces to bring all information under one umbrella. Inbenta has been successfully deployed across verticals in E-Commerce, Airlines, Logistics, Insurance, Banking & Financial Services, Travel, Utilities, Manufacturing, technology and more. 

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One of the primary USPs of this software is the reasonable Mojo Helpdesk Pricing. Other than that, the software provides excellent management tools, for both tickets and user data. It allows users to set targets, provides them with reports and insights, and allows for automated functions like pre-formatted responses and auto-assign or auto-comment to increase productivity and decrease time consumption.

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LiveAgent Help Desk Software is one of the best all-in-one help desk solutions for combining your customer calls for your website and landline under a single umbrella. LiveAgent Help Desk Software exclusive features such as multi-lingual support for 40+ languages, 180+ help desk functionalities, 40+, 3rd party integrations, along with business-specific solutions makes it the best solution for small and medium-size industries.
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