IBM Managed Services

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IBM
Armonk, USA
1911
Enterprise
88 Likes
84 Buyers Negotiating

Summary

This spectrum of managed service offerings enables the company to facilitate enterprises with their digital transformation. The company’s managed services portfolio offers enterprises customized services, eventually empowering them for business growth prospects. The company has developed its capabilities around cloud, security, networking, and communication to complement its product and service portfolio. Further, to facilitate enterprises across the world with a broad array of services, IBM emphasizes on strengthening its IT infrastructure across the world. For instance, the company has 50 cloud data centers spread across the world that help to extend its quality and offerings within cloud services. The company delivers services to its globally scattered clientele directly and through its strong network of partners. It offers its users both onpremises and cloud-based deployment.

Discussions

Strengths
  • +12
    Match the environment to workloads
  • +11
    Optimizing Application
  • +10
    Rapid Scaling
  • +9
    Reduce cost
  • +8
    Integrated Managed Infrastructure
  • +8
    Asset management
  • +7
    Data Backup
  • +5
    Reporting and Analytics
  • +9
    Technical Support
  • +10
    Managed IT Infrastructure
  • +6
    Managed Network Services
  • +5
    Managed Security Services
  • +9
    Product Features and Functionality
  • +9
    Managed Data Center Services
  • +8
    Managed Mobility Services
  • +10
    Delivery
  • +12
    Product Differentiation and Impact on Customer Value
  • +8
    Support & Maintenance
  • +11
    BFSI
  • +12
    Consumer Goods and Retail
Cautions
  • -8
    Expensive
  • -7
    Rapid Cloud Adoption
  • -6
    Changing customer behavior
  • -7
    Designated Support Consultant
  • -14
    Large Enterprises
  • -13
    Small and Medium Enterprise Businesses
  • -12
    Directly
  • -10
    Hosted
  • -11
    On-premise
  • -13
    Through Partners / Third-Party Vendors
  • -12
    Online Technical Alerts
  • -14
    Product Quality
  • -6
    Security and encryption features
  • -6
    Number of Operation Centers
  • -5
    Number of Projects Completed
  • -7
    Level of Support
  • -11
    Managed Information Services
  • -7
    Managed Collaboration and Communication Services
  • -8
    Services Offered

IBM Reviews

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Buyer, North America SME Company

5
Apr 24, 2023
Review #3 I recently used IBM Corporations Managed Services offerings and I must say that I was very pleased with the product. Firstly, their product vision was spot on and made the product very attractive to use. The features provided by the product were useful and helped me in streamlining my business processes. Also, the ease of use was great and did not require much handholding. Cost of ownership was low, making the product affordable. Furthermore, their stable and mature company gave me peace of mind when it came to using their product. Moreover, their customer service team was really helpful and responded to my queries timely. Lastly, I found the use of next generation technology quite remarkable. For value for money, IBM Corporations Managed Services offerings are top-notch. I give them a rating of 8.5 out of 1
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Buyer, North America Mid Market Company

5
Apr 18, 2023
Review #2 IBM Corporations Managed Services offerings made me a true believer of their services. It was an amazing experience that I could not be more satisfied with. Their product vision was insightful and had a clear direction, prompting me to give their product a try. It had many features that were useful and easy to use, making it a worthwhile purchase. Furthermore, I found the interoperability and integration of the product to be pretty impressive. IBMs services are not just value for money, but are also documented and of good quality, making them a reliable choice. The customer service team is also very accommodating and professional. Lastly, their use of next generation technology ensures that I get a cutting-edge solution for my business. Overall, I rate IBM Corporations Managed Services offerings as 9 out of 1
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Buyer, Mid Market Company

5
Apr 01, 2023
Recently, I got the chance to experience IBM Corporations Managed Services offerings. I must say that they didnt disappoint me. Firstly, they had a great product vision, which gave me confidence to use the product. Secondly, their product features provided strong usability and integration capabilities. Additionally, their interoperability and integration were quite commendable. The cost of ownership was acceptable and the customer service team was very accommodating. Moreover, the use of next-generation technology offered more advanced solutions. Lastly, the overall innovation and futuristic use cases gave me an edge over my competitors. All in all, IBM Corporations Managed Services offerings offer great value for money. I rate them 8 out of 10.
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Buyer, UK Company

5
Mar 22, 2023
Review #4 I recently availed the services of IBM Corporation and I must say that they exceeded my expectations. Firstly, their product vision was quite exemplary and got me energized to use their product. However, the features seemed somewhat lacking and complicated, making it difficult to smoothly operate the product. Moreover, the cost of ownership was slightly higher than I expected. Some of their organizations stability and maturity points could have been better refined. The customer service team, however, was quite supportive and helped me with the product. The use of next-generation technology was certainly a great feature and, overall, IBM Corporations Managed Services offerings gave great value for money. Therefore, I would rate them 7 out of 10. #5 Recently, I got the chance to experience IBM Corporations Managed Services offerings. I must say that they didnt disappoint me. Firstly, they had a great product vision, which gave me confidence to use the product. Secondly, their product features provided strong usability and integration capabilities. Additionally, their interoperability and integration were quite commendable. The cost of ownership was acceptable and the customer service team was very accommodating. Moreover, the use of next-generation technology offered more advanced solutions. Lastly, the overall innovation and futuristic use cases gave me an edge over my competitors. All in all, IBM Corporations Managed Services offerings offer great value for money. I rate them 8 out of 10.
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Buyer, Europe SME Company

5
Mar 20, 2023
IBM Corporations Managed Services offerings made me a true believer of their services. It was an amazing experience that I could not be more satisfied with. Their product vision was insightful and had a clear direction, prompting me to give their product a try. It had many features that were useful and easy to use, making it a worthwhile purchase. Furthermore, I found the interoperability and integration of the product to be pretty impressive. IBMs services are not just value for money, but are also documented and of good quality, making them a reliable choice. The customer service team is also very accommodating and professional. Lastly, their use of next generation technology ensures that I get a cutting-edge solution for my business. Overall, I rate IBM Corporations Managed Services offerings as 9 out of 10.
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Useful (0) Not useful (0)
user-icon

Buyer, SME Company

5
Feb 01, 2023
I recently used IBM Corporations Managed Services offerings and I must say that I was very pleased with the product. Firstly, their product vision was spot on and made the product very attractive to use. The features provided by the product were useful and helped me in streamlining my business processes. Also, the ease of use was great and did not require much handholding. Cost of ownership was low, making the product affordable. Furthermore, their stable and mature company gave me peace of mind when it came to using their product. Moreover, their customer service team was really helpful and responded to my queries timely. Lastly, I found the use of next generation technology quite remarkable. For value for money, IBM Corporations Managed Services offerings are top-notch. I give them a rating of 8.5 out of 10.
Read less Read more
Useful (0) Not useful (0)
user-icon

Buyer, North America Company

5
Jan 31, 2023
Review #1 I recently had the great opportunity to use IBM Corporations Managed Services offerings for my IT needs. Overall, I have been pleased with the product and can highly recommend it. Firstly, their product vision is inspirational and well thought out. The features are well developed, making it very usable and easy to navigate. Additionally, their interoperability and integration is top-notch, making connectivity and integration quick and seamless. Cost of ownership is also pretty low, making it very affordable. The companys stability and maturity make it a winning choice when opting for IT services. The customer service team has also been wonderful and helpful. This product truly conveys their overall innovative approach. Lastly, the use of next-generation technologies guarantees me a future-proof solution. All in all, IBM Corporations Managed Services offerings are a great value for money by providing top-notch managed services. I give them a rating of 8.5 out of 1
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Buyer, Enterprise Company

5
Jan 17, 2023
I recently availed the services of IBM Corporation and I must say that they exceeded my expectations. Firstly, their product vision was quite exemplary and got me energized to use their product. However, the features seemed somewhat lacking and complicated, making it difficult to smoothly operate the product. Moreover, the cost of ownership was slightly higher than I expected. Some of their organizations stability and maturity points could have been better refined. The customer service team, however, was quite supportive and helped me with the product. The use of next-generation technology was certainly a great feature and, overall, IBM Corporations Managed Services offerings gave great value for money. Therefore, I would rate them 7 out of 10.
Read less Read more
Useful (0) Not useful (0)
user-icon

Buyer, Europe Mid Market Company

5
Nov 28, 2022
I recently had the great opportunity to use IBM Corporations Managed Services offerings for my IT needs. Overall, I have been pleased with the product and can highly recommend it. Firstly, their product vision is inspirational and well thought out. The features are well developed, making it very usable and easy to navigate. Additionally, their interoperability and integration is top-notch, making connectivity and integration quick and seamless. Cost of ownership is also pretty low, making it very affordable. The companys stability and maturity make it a winning choice when opting for IT services. The customer service team has also been wonderful and helpful. This product truly conveys their overall innovative approach. Lastly, the use of next-generation technologies guarantees me a future-proof solution. All in all, IBM Corporations Managed Services offerings are a great value for money by providing top-notch managed services. I give them a rating of 8.5 out of 10.
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Buyer, Transportation and Logistics, SME

4
May 24, 2019

“Accelerate Business growth”

It is a fully managed, security rich and production ready cloud environment develop to provide enterprise class performance and availability.
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James Smith

5
May 24, 2019

“Speed and Visibility”

IBM Integrated Managed Infrastructure (IMI) services delivers capabilities to design, build and manage hybrid infrastructure
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Buyer, Power, SME

4
May 24, 2019

“Cloud based services”

IBM helps in increasing business agility with consumption-based cloud services
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James Smith

3
May 24, 2019

“Scalability”

IBM assists in scalability which is needed to avoid downtime and performance problems.
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James Smith

5
May 24, 2019

“Agility and Efficiency”

IBM Cloud Managed Service permits organizations to take advantage on the agility and efficiency of cloud with a secure, scalable infrastructure designed for enterprise-grade workloads.
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IBM Presence in Managed Services
IBM focuses largely on technological advancements and R&D, with its innovation centers located in 34 countries. The company’s 8,099 patents in the fields of cloud, cognitive health, AI & cognitive computing, and cybersecurity display IBM’s emphasis on innovation to gain competitive advantage and tap high potential markets. The company has devised a combination of organic and inorganic growth strategies to compete in the services segment. IBM acquired EZ Legacy Ltd. (EZSource) to understand and visualize software to more easily modify mainframe applications and Bluewolf to improve its expertise in varied areas such as cloud computing and services. Bluewolf is also expected to accelerate cloud-based customer experience for Salesforce users. The company also acquired Resilient Systems Inc. for expanding its security business unit.
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