AI in Fintech refers to the theory and development of computer systems capable of performing finance related tasks which usually require human intelligence. It is an application of AI technology enable with the financial sector in various forms such as designing investment strategies, anomaly detection with pattern recognition, voice recognition, text mining, semantic analysis, and market analysis with data mining. The AI in Fintech market in this report is defined as the summation of AI enabled Fintech solution and services.

VISIONARY LEADERS

Visionary leaders are the leading market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally. Visionary leaders primarily focus on acquiring the leading market position through their strong financial capabilities and their well-established brand equity.

INNOVATORS

Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. The companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product.

EMERGING COMPANIES

Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market.

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AI in Fintech Solutions Quadrant

Comparing 79 vendors in AI in Fintech Solutions across 194 criteria.

Find the best AI in Fintech Solutions solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing AI in Fintech Solutions tools.
  • Product Features and Functionality
    • Customer Behavioral Analytics
      • Credit Lending / Scoring
      • Chatbot / Personal Finance
      • Debt Collection
      • Automated Customer Support
      • Asset and Portfolio Management
      • Insurance Management
      • Billing
    • Core Features
      • Accessible analytics
      • Cross-platform functionality
      • Personalization
      • Money-Laundering Prevention
      • Simplified user experience
      • Integration with other fintech apps
    • Business Analytics and Reporting
      • Business Finance & Expense Reporting
      • Data gathering
      • Fraud Detection
      • Predictive Analytics
      • Market Research / Sentiment Analysis
      • Regulatory compliance
  • Product Quality and Reliability
    • R&D Spend
    • No. of Innovations
    • Product Enhancement Development
      • New Product Launches
      • Product Upgradation
  • Deployment
    • Mode
      • Cloud
      • On-Premises
    • Medium of Delivery of Support Services
      • On-Site Support
      • Remote Support
  • Services
    • Support Services
      • Customer Support
      • Technical Support
      • Sales Support
    • Services offered
      • Consulting & Training
      • Support & Maintenance
    • Pre-Sales Support Activity
      • Software Requirement Specification (SRS)
      • Product Demos
      • Proof of Concept
      • Dedicated Account Manager (DAM)

TOP VENDORS

  • 1

    The IBM Watson platform offers various products and services for the AI in Fintech market; Watson Financial Services delivers solutions such as Customer Insight and Risk & Compliance for the financial industry. The Customer Insight solution includes cognitive capabilities that help identify the behavior of customers.

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    • Enterprise
    • 1 to 50
  • 2

    Microsoft is focused cloud-based for business, helping financial firms big and small enable intelligent industry transformation with data and artificial intelligence (AI). Microsoft technology, partner solutions and industry contributions are designed to help financial services businesses compete, innovate and succeed in the future. Microsoft solutions are helping firms to do things like grow retail banking business with next-best-action software, spot and fight financial crime, and improve customer relationships with multichannel customer experience solutions

    Read More
    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 3

    The company specializes in offering speech-to-text, text-to-speech, and image recognition capabilities. It also offers a toolkit to help developers create financial applications on the Amazon Web services platform.

    • Enterprise
    • 1 to 50
  • 4

    The company offers its Einstein platform for financial industry applications. It also offers a CRM platform for financial advisors that helps them get a client's financial account information as well as family wealth ecosystem.

    • Enterprise
    • California, US
    • Founded: 1999
    • $5BN to $10BN
    • 30,001 to 35,000
  • 5

    Google Cloud Platform is able to recognize the trends in large datasets from diverse sources and archive large amounts of sensitive data. To keep up with massive computing demands, financial institutions like HSBC are moving their data to Google Cloud Platform (GCP). GCP runs on the same infrastructure and private fiber network that power Google, offering the client the scale needed to run training algorithms, portfolio analysis, and risk modeling at the speed of their business.

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    • Enterprise
    • California, US
    • Founded: 1998
    • More than $100 BN
    • 75,001 to 1,00,000
  • 6

    Intel offers hardware as well as software solutions in the AI in Fintech market. Intel’s Movidius Neural Compute Stick, Intel Xeon Scalable Processor, and Xeon Phi Processor support high-performance computing applications in BFSI sector. Intel also offers software tools to build financial applications.

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    • Enterprise
    • 1 to 50
  • 7

    Inbenta offers various AI-enabled solutions to the BFSI sector that include eCommerce search, InbetaBot, support ticketing, and enterprise search. These solutions also leverage AI capabilities such as NLP, sentiment analysis, and instant answers to better understand customer behavior and provide more personalized services.

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    • SME
    • California, US
    • Founded: 2005
    • Below $10 MN
    • 501 to 1,000
  • 8

    Nuance offers a virtual assistant, Nina, who is able to understand what customers are looking for, in order to better serve them. Nuance also offers a live chat solution that helps customers by routing them to the proper agents in order to meet their needs.

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    • Enterprise
    • Massachusetts, US
    • Founded: 1992
    • $1BN to $5BN
    • 10,001 to 15,000
  • 9

    Nextfinance helps in effectively verifying new technologies needed for digital finance by using the digital platform.Nextfinance helps in the quick application by proven services including Digital Identity, Digital Payment, Digital Finance Concierge, and AI Virtual Assistant, to your business.It helps in expanding the ecosystem by leveraging new technologies and services which is continuously applied to platforms.

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    • Enterprise
    • Seoul, South Korea
    • Founded: 1938
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 10

    Ayasdi is few of the AI players that delivers real applications with real business value. The market for AI in financial services is at a relatively early stage in terms of adoption. Ayasdi delivers proof points and practical use cases. The company helps in improving the efficiency and effectiveness of the AML function.  

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    • SME
    • California, USA
    • 101 to 500
  • 11

    Ipsoft offers Amelia, a virtual agent, deployed by financial institutions in their IT service desk to increase the efficiency of operations. The company also provides IPCENTER, an autonomic IT management platform, that helps increase the volume of IT operations, along with improved response, fewer error rates, and zero downtime.

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    • SME
    • New York , USA
    • 1,001 to 5,000
  • 12

    Active.Ai empowers banks and other financial institutions to intuitively and intelligently engage customers on mobile, chat, or voice-enabled IoT devices using Artificial Intelligence. The AI platform combines specialized solutions using artificial intelligence and Natural Language Processing to deliver seamless conversational interactions to provide financial services.They manage and build low cost, customer-centric digital channels with out of box support for current accounts, loans, Trade finance, treasury, payments, service request, virtual agents , lead generators for corporate and SMB Banking.

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    • Startup
    • Singapore
    • Below $10 MN
    • 101 to 500
  • 13

    The company offers big data analytics and AI-based solutions that help financial firms in intelligent decision-making when dealing with regulations related to bribery and corruption, terrorist financing, sanctions, and money laundering.

    • Startup
    • New York, US
    • Founded: 2014
    • 101 to 500
  • 14

    Digital Reasoning System’s software uses artificial intelligence to analyze text and audio communication. It breaks down analytics silos and equips surveillance professionals to progress a human-centric approach to conduct risk mitigation. It integrates communication data to reveal hidden behavior, intentions, and emotions behind conduct risk. It also scans opportunities and trends from various sources such as emails, chat messages, social media posts and phone calls. The company also provides voice analytics technologies. It develops software for accurate transcription with the help of individual customer’s data and offers a seamless monitoring and investigating tool.

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    • Startup
    • Tennessee, US
    • Founded: 2000
    • 101 to 500
  • 15

    A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers users to make better decisions and transform the way they do business.

    • Enterprise
    • Virginia, US
    • Founded: 1989
    • 501 to 1,000
  • 16

    DataRobot offers an automated ML platform for data scientists of all skill levels to build and deploy accurate machine learning models in a fraction of time.

    • Startup
    • Massachusetts, US
    • Founded: 2012
    • $10BN to $50BN
    • 101 to 500
  • 17

    Anodot monitors behavior of operational metrics and proactively prevent security and performance issues. All data sources are integrated into a centralized platform, where AI models learn how metrics behave at the granular level. It ensures trust, reliable performance, and constant availability.

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    • Startup
    • Raanana, Israel
    • Founded: 2014
    • 101 to 500
  • 18

    AppZen delivers the world’s leading AI platform for modern finance teams. They automate the manual process, uncover problems, and optimize decision making for large organizations. Their platform combines patented deep learning, computer vision, and semantic analysis with intelligence from thousands of online data sources to understand financial transactions in a business context and make decisions before those transactions happen for customers.

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    • Startup
    • San Francisco, USA
    • 101 to 500
  • 19

    AlphaSense transforms the way companies get information and make critical decisions with its AI-powered market intelligence platform. The company mission is to organize and semantically index global investment and market research data, allowing clients to be more efficient and outdo the competition. Used by the largest and fastest-growing corporations and financial firms worldwide, AlphaSense is headquartered in NYC with offices in London, Helsinki, San Francisco, and Boston.

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    • Enterprise
    • 51 to 100
  • 20

     Access Fintech controls, scales, and analyzes businesses across technology and operations. The service helps companies track the lifecycle to prioritize risks for banks and buy-side firms. It can be used to control, analyze, and scale businesses across operations and technologies. Access Fintech allows control functions to adjust prioritization based on market condition changes, and to oversee and determine bottlenecks and intervention points for higher management.

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    • Enterprise
    • New York, US
    • Founded: 2016
    • 1 to 50
  • 21

    Voyager Labs has created the first real solution to this lending squeeze. They are leading artificial intelligence and cognitive learning company who is entirely focused on deriving valuable, actionable insights from the vast amounts of data in the social sphere. Voyager Finance brings lenders of all kinds a new and highly accurate social scoring layer, for enabling to evolve portfolio to a more profitable one.

    Read More
    • Enterprise
    • New York, US
    • Founded: 2012
    • 101 to 500
  • 22

    Next IT's AI-based conversational technologies help financial institutes drive revenue, streamline processes, and improve customer engagement by offering intelligent interfaces.

    • Startup
    • Washington, US
    • Founded: 2002
    • $11MN to $50MN
    • 101 to 500
  • 23

    KAI is an industry-agnostic Conversational AI platform that lets companies create virtual assistants and bots that deliver personalized, delightful, and intelligent experiences across multiple channels.

    • Startup
    • New York, US
    • Founded: 2013
    • Below $10 MN
    • 51 to 100
  • 24

    Brighterion provides a comprehensive portfolio of AI and ML technologies that can enhance data to enable real-time decisions. AI platform that works in any industry, with any data source, regardless of type, complexity or volume.

    Read More
    • SME
    • California, US
    • Founded: 2000
    • 101 to 500
  • 25

    Aire provides credit assessment services that give people a new credit score to help them qualify for essential financial products. Aire builds insights on classified transaction data and helps lenders in assessing a range of dimensions such as affordability and indebtedness leading to better outcomes and customers. This also helps in improving the overall score of the performance of the lender, adding notable credit risk differentiation.

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    • Enterprise
  • 26

    The company develops consumer lending platform that utilizes AI-based credit scoring. The company feeds a mix of online data and traditional credit intelligence to its machine learning algorithms to decide whether a customer is eligible for a loan. Applications are made online and the approval process is automated with the company aiming to become a one-click loan provider.

    Read More
    • SME
    • 101 to 500
  • 27

    Vidado helps in transforming back-office workflows with faster processing of manual workflows, streamline fund management allocation, and improving fraud detection by unlocking data from paper. Vidado is the bridge towards complete digital automation. It helps in improving the customer experience by reducing cycle times while dramatically reducing operational costs.

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    • SME
    • San Francisco
  • 28

    AIDA Technologies offers solutions based on AI and predictive analytics for financial services. These include solutions for customization and maintenance along with compliance and risk analytics. This helps organizations act preventively rather solving problems after they occur.

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    • Enterprise
    • Singapore
    • Founded: 2016
    • 1 to 50
  • 29

    ZAML is a machine learning credit and risk modeling solution with end-to-end explainability. It is fast and powerful and offers unique transparency with regards to fees and processes. Zest’s Automated Machine Learning (ZAML) enables lenders to analyze non-traditional data, including data they already have in-house, such as customer support data, payment histories, and purchase transactions.

    Read More
    • SME
    • California, US
    • Founded: 2009
    • 101 to 500
  • 30

    Shift Technology leverages the best of data science to automatically detect networks of fraudsters in insurance and e-commerce. The solution is integrated to deliver cutting edge Big Data platform and is provided with SaaS model. They help insurers defeat fraudster, streamline claim workflows, accelerate claim solutions and also bring straight-through processing and reach.

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    • Startup
    • 51 to 100
  • 31

    Big brain is the first Deep Learning Data Science Platform that automates the data preparation, modeling, evaluation, and deployment of deep learning solutions at scale.

    • Startup
    • California, US
    • Founded: 2015
    • Below $10 MN
    • 501 to 1,000
  • 32

    FeedZai offers products for fraud management, anti-money laundering solutions, and account opening. The company’s products enable users to score transactions for credit, debit, ATM, and digital wallets for payments. It also validates payments and transactions and reduces false declines. It streamlines enrollment processes for checking accounts, credit, debit, and prepaid cards. It helps users to respond to loan applications faster. It also enables account verification, KYC, OFAC and ID checks. It monitors payment types across all business units and creates unique customer profiles to track trends and observe anomalies. It also screens transactions against a list of sanctions.

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    • Startup
    • California, USA
    • 51 to 100
  • 33

    MoneyLion is a leading mobile finance platform that empowers consumers to take control of their financial lives through better products for borrowing, saving, and investing by using artificial intelligence and risk analytics. MoneyLion uses superior analytics and machine learning-based risk technology to gain a 360-degree view of its users’ personal finances, enabling better underwriting and the development of tailored financial product offers.

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    • Enterprise
  • 34

    Alpaca’s proprietary dashboard AlpacaForecast uses artificial intelligence to predict market moves. The prediction matrix enables users to see short term price forecasts for various financial markets. The company also provides AlpacaRadar/Search which uses historical data to identify real-time price movement. It offers users charts for pattern recognition, extraction of multi-timeframe and multivariate relationships from price movements and expected return estimation based on return probability distribution.

    Read More
    • Startup
  • 35

    Clarity Money harness the power of artificial intelligence (AI), machine learning and data science to personalize customers experience for financial services.They support the financial journey through transparency, simplicity, and ease. Clarity combines machine learning with artificial intelligence to create a product that can help in managing money. They analyze customers accounts and spending patterns, and deliver insights to them.

    Read More
    • Enterprise
    • New York
  • 36

    Finitive is a financial technology platform providing institutional investors with direct access to alternative lending investments. Finitive’s originator partners can gain efficient access to capital via a global network of investors who are actively allocating to alternative lending. 

    Read More
    • Enterprise
    • New York, US
    • Founded: 2017
    • 1 to 50
  • 37

    Wallet.ai keeps track of seemingly unimportant data—like where you eat, how you get around, and even your favorite shopping locations—and uses the data collected to offer suggestions on how you can save money.

    • Enterprise
    • California, US
    • Founded: 2012
    • 51 to 100
  • 38

    Avant operates an online marketplace that provides users with access to personal loans to consolidate debt, to pay for their personal financial use. Through the use of big data and machine-learning algorithms, the company offers a customized approach to streamline credit options.

    Read More
    • Enterprise
  • 39

    Algoriz is an artificial intelligence tool that enables users to build, automate and backtest trading strategies based on alternative and traditional sources of data. It helps design executable strategies by typing out ideas in plain English. It also provides standardized modules. It provides users with a simulated matching engine as well to test various algorithms.

    Read More
    • Startup
    • New York, USA
    • 51 to 100
    • Enterprise
    • Vienna, Austria
    • 51 to 100
  • 41

    CollectAI is a software platform providing digitized, AI-based payments and collection services to manage accounts receivables. It covers the end-to-end process from e-invoicing and payment reminder to debt collection. It flexibly optimizes the goals of collection rates, costs, and customer retention. It uses digital communication channels and payment solutions for a frictionless checkout process.

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    • Enterprise
  • 42

    CreditVidya is the leading player in the alternative credit scoring space in India. They are focusing on leveraging alternative data, AI and machine learning to facilitate institutional credit for the underserved. The products help lenders in decision making, reduces costs, prevents fraud and increases profitability.

    Read More
    • Startup
    • Hyderabad, India
    • 51 to 100
  • 43

    Change Labs helps in analysing historical transactions to identify financial behaviors and predict short term cash flow so that financial instituitions can align financial services and focuses on reducing financial risks and operational costs. Change lab helps in integrating data with the API which supports a wide range of financial data providers which includes Plaid ,Quovo, Yodlee as well as internal data bases. The company focuses on improving financial health by developing the most accurate cash flows prediction service and making it accessible for fintech companies.

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    • Enterprise
    • New York
    • 51 to 100
  • 44

    Jewel Paymentech’s technology – Capture – provides KYC modules for individual and businesses. The modules can be integrated into new and existing bank customer’s through an API on their mobiles or web applications. Capture digitizes the application forms and streamlines workflows which results in efficient on-boarding. The company’s patent Card ID Engine onboard prescreened customer by validating debit/credit card ownership. The company also offers merchant monitoring services. The software scans merchant websites for risk behavior and traits, third party illegal transactions and deceptive marketing practices. The company’s Fraud Wall safeguards users against fraudsters in real time by analyzing various data points such as payment card details, cardholder information, device information, geolocation, etc.

    Read More
    • SME
    • Singapore
    • 51 to 100
  • 45

    CloudWalk is the primary supplier of facial recognition technology to the Bank of China and Haitong Securities. In 2018, CloudWalk signed a deal to provide the government of Zimbabwe with a mass facial recognition system, which will monitor all major transportation hubs, as well as create a national facial ID database.

    Read More
    • Enterprise
    • Beijing, China
    • Founded: 2009
    • 1 to 50
  • 46

    CognitiveScale Cortex software pairs human and machine intelligence to augment and enhance customer experience and boost process and operational productivity in a practical, scalable, and responsible manner. In banking, the company aims to increase client loyalty, employee productivity, reduces compliances and other risks.

    Read More
    • SME
    • Austin, Texas, US
    • Founded: 2013
    • 101 to 500
  • 47

    Bigstream’s spark application enables data to be processed at an accelerated rate for financial sectors. The application can consumer tick data, market data, and unstructured industry content at a high rate. Algorithmic trading platforms require flexibility and performance to meet the high-pressure demands of quants, hedge fund data scientists and fintech developers. Bigstream’s Spark enables users to achieve this level of efficiency.

    Read More
    • Startup
    • California, USA
    • 51 to 100
  • 48

    NetChain Squared provides the first Artificially Intelligent, fully automated invoice-to-pay, and order-to-cash platform. Their technology saves businesses time and money by reducing manual processing, minimizing fraud and errors, providing predictive information and optimizing cash flows. They use predictive modeling to endorse actions that create the greatest financial outcome. Their mission is to provide sophisticated financial operations tools on the market, at flexible and fair pricing.

    Read More
    • Enterprise
    • Scottsdale, Arizona, United States
    • 51 to 100
  • 49

    Narrative Science is the leader in natural language generation for financial enterprises. Its Quill platform, an intelligent system, analyzes data from disparate sources, understands what is interesting and important to the end user and then automatically generates perfectly written narratives for any intended audience, at unlimited scale.It helps sin saving time and reducing risk and engaging customers.

    Read More
    • SME
    • 501 to 1,000
  • 50

    Acuity Trading’s product portfolio consists of plug and play widgets, platform integration, and bespoke development. Plug and play widgets enable its clients to install personalized widgets to access sentimental data. Its platform integration enables its clients to integrate the sentiment data onto the platform of their choice.

    Read More
    • Startup

TOP REVIEWS

Looking for AI in Fintech Solutions? Get help
Other,Company Name Classified
Other, Company Name Classified
#5 in AI in Fintech Solutions

“Overall a complicated solution"

(*)(*)(*)( )( )3
We used the Google cloud for our SaaS offering for the fintech market. Implementation was relatively quick, however migration from AWS was a very complex affair, which we completed in stages. After deployment on the GCP, our data scientists tried the Google Cloud AI solutions. The primary challenges are in importing data and in collaboration between various user groups. We currently have an in-house stack for testing AI that can consume data from the Google Cloud Platform, and the team continues to use that.
Business Analyst,Company Name Classified
Business Analyst, Company Name Classified
#4 in AI in Fintech Solutions

“Efficient in organizing"

(*)(*)(*)(*)( )4
For someone like me, constantly looking to sort, categorize, and arrange items, Saleforce Einstein was a godsend. It is perfect for organizing tasks, teams, recipient lists, contact details, and so on. It makes life much easier. You can do all this and also communicate effectively with your team members. The only slight problem is that it can be a little confusing. And you may get messages stating errors and asking you for administrator access at times.
Vice President,Company Name Classified
Vice President, Company Name Classified
#4 in AI in Fintech Solutions

“Perfect partner for business development"

(*)(*)(*)(*)(*)5
I was looking for a product that would help process large amounts of data and is easy to use. This is exactly what I got with Einstein Analytics. It is exceptionally easy to use and is pleasant to look at as well. It is accessible from anywhere at any time, which is not something that can be said for a lot of other products. One major drawback, though is that it is steeply priced, especially for small businesses. Also, sometimes updates and the terminology can be challenging to understand. Apart from that, it is a great product for everyone.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#1 in AI in Fintech Solutions

“IBM Watson Financial Services: Perfect for institutions struggling to comply with regulations"

(*)(*)(*)(*)(*)5
With the increasing number of regulations in the financial sector, the complexity of handling them has also increased. Banks and financial institutions, are struggling to not only keep up with the dynamic regulations but also to comply with them 100%. This is making them spend unnecessarily high amounts of money to tackle this issue. In such a scenario, it is IBM Watson Financial Services that comes to the rescue. This platform uses AI as well as ML to identify and present incidences spanning across financial crimes and risks and GRC (governance, risk, and compliance). It helps banks that have limited clarity on what to expect and what obligations to fulfil when it comes to important regulations pertaining to KYC, AML, and the like. IBM’s regtech developments help tackle this issue and assists these institutions in making sound decisions, in a cost-efficient manner. With the increasing volumes of data that is being processed through these organizations, it is highly likely that they are going to need AI to handle as many issues as it can, so that their executives have time to carry out more important tasks.
Other,Company Name Classified
Other, Company Name Classified
#11 in AI in Fintech Solutions

“Offers best customization"

(*)(*)(*)( )( )3
We tested IPSOFT Amelia and were impressed by the range and quality of its responses. The range of customization possible is tremendous, which leads to a very pertinent response in every customer engagement. It seems to be able to gauge sentiment and emotions in the discussion, which is also a big plus for such a technology. We tried it on various customer segments and overall response has been very positive.
Other,Company Name Classified
Other, Company Name Classified
#1 in AI in Fintech Solutions

“A great AI platform to use in your business"

(*)(*)(*)(*)(*)5
A great cognitive tool to help you keep up, deal with, and comply with the ever-changing regulations in the financial sector. As a cognitive AI tool, it will guide you about important determiners such as customer behavior, patterns in their behavior, risk analysis, and help you manage your risks wrt regulatory compliance. This plays a major role in meeting our customer requirements, and providing them more personalized campaigns, without compromising on compliance.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
#8 in AI in Fintech Solutions

“Nuance virtual assistant Sam to the rescue!"

(*)(*)(*)(*)(*)5
NINA is one of the friendliest chatbots available out there. It helps my customers solve many different queries related to taxes, grants, duties, and royalties. It’s natural language understanding is great for forming appropriate, human-like responses to customer queries. As it runs round the clock, my customers can have their questions answered anytime. Their feature of data analysis makes it particularly useful, as the responses seem to emulate human responses.
Other,Company Name Classified
Other, Company Name Classified
#8 in AI in Fintech Solutions

“Nina is helpful to render a more personalized experience for customers"

(*)(*)(*)(*)( )4
Nina as a virtual assistant has helped us to better handle our customers’ queries. What first took its customer care executives a long time to find and present, Nina can do in a matter of seconds. Since more than half of our customers prefer online transactions, Nina is perfect since she solves queries regarding basic information quickly. This makes more time available to customer care personnel to handle more complex issues which AI cannot handle today.