Artificial Intelligence in Retail in Asia-Pacific
Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.
Infosys commissioned independent research to investigate the approach and attitudes that senior decision makers in large organizations. The adoption and use of AI technology represent an exciting leap forward for many in the retail sector. Infosys is helping the retail sector to drive customer-facing aspects of businesses as well as automate the increasing merchandized and growing supply chain backend that enables web-based sales and physical retail supply. Retailers use data analytics to inform decisions and recommendation using AI algorithms and previously unrealized data asset value. Infosys partners with retail enterprises to redefine customer experience, renew processes, and amplify the technology. Infosys digital ecosystem enables retailers to better serve customers online and in-store.
Inbenta supports businesses increases the quality of customer care without sacrificing time to redundant user queries. With Inbenta, agents can focus on only the most critical issues and distracts everything else to their chatbot and semantic search tools for seamless, 24/7 online support. The Inbenta chatbot understands customers in their natural, colloquial language. Using semantic technologies, they are able to match customer queries to existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches. Inbenta delivers solutions to customer issues in real-time as they type their problems into the support request forms which allows them to solve user issues. Inbenta’s results are easy to deploy, improves customer satisfaction, decreases support costs, and increases revenue.
Wipro enables process and technology transformation and provides innovation ecosystem that allows retailers to experience new technology and business paradigms. Many of the top retailers across the world leverage Wipro’s technological and retail expertise to gain agility and reimagine shopping journeys deploying our capabilities in design thinking, analytics, system integration, product engineering, artificial intelligence, cybersecurity, and business support. Wipro provides retail clients with the ability to initiate and maintain meaningful real-time conversations with end customers. Wipro's solutions leverage user-centric design, hyper-personalization, and associate centric tools. Its solutions enable business processes and underlying systems to enable dynamic pricing and promotions, analytics and cybersecurity.
Manhattan predicts retailers establishing a presence, dynamic innovations, wider adoption of artificial intelligence and AR/VR technologies. The company is an omnichannel customer service which provides services for the retail industry. It provides retailers to meet the demands of the customers with a personalized, streamlined and consistent service experience irrespective of the channel. The company focuses on artificial intelligence and has the potential to have a huge impact on customer service expediency, particularly where it can plug into a retailer’s data on enterprise inventory and its customers.Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfill orders with better level of efficiency
Appier is a customer engagement platform that enables to engage audience based on customers behavior inside and outside of app or website environment. It helps in leveraging artificial intelligence to increase conversions across devices on marketing owned channels. It is a data science platform that unifies and enriches existing customer data to help better understand the audience and run AI models easily to predict their future actions. The company helps in predicting customer behavior and cost-effective bidding price based on user behavior.
