Bot services primarily refer to a development platform for the deployment of bots across varied channels such as websites, mobile apps, social media platforms, and contact centers. A bot is an interactive tool in applications and acts as a conversational interface for end-users who can interact with it using the text, audio, and video interface mode. Bots help businesses and organizations to improve customer experience by enhancing their customer communication channels.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

Based on the vendors’ performance in each criterion, they are placed under four categories: visionary leaders, innovators, emerging companies, and dynamic differentiators. The top 26 vendors that have been evaluated include Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies, Creative Virtual, 24/7 Customer, CogniCor Technologies, Astute Solutions, Gupshup, Next IT Corp., Kore.ai, Rasa Technologies GmbH, Pypestream, Avaamo, Pandorabots, LogMeIn, Artificial Solutions, Botego, Chatfuel, Webio, Do You Dream Up, and IPsoft.

VISIONARY LEADERS

Vendors who fall under this category receive high scores for most of the evaluation criteria and are recognized as visionary leaders in the bot services market. They have an established product portfolio and a very strong market presence. They also have strong business strategies. Microsoft, IBM, Facebook, Google, IPsoft, Gupshup, and Nuance Communications fall under this category.

INNOVATORS

Innovators demonstrate substantial product innovations as compared to their competitors. They have a strong focused product portfolio. However, they do not have very strong growth strategies. 24/7 Customer, Pandorabots, Avaamo, Next IT Corp., Koe.ai, Artificial Solutions, Inbenta Technologies, CogniCor Technologies, Botego, and Do You dream Up are recognized as innovators in the bot services market.

DYNAMIC Differentiators

Dynamic differentiators are established vendors with very strong business strategies. However, they score low on product portfolio. They focus on a specific type of technology related to the product. LogMeIn, Aspect Software, and Amazon Web Services are recognized as dynamic differentiators in the bot services market.

EMERGING COMPANIES

Emerging companies have niche product offerings and are beginning to gain a position in the market. They do not have very strong business strategies as compared to the other established vendors. They might be new entrants in the market and may require some more time before witnessing significant traction. Chatfuel, Webio, Rasa Technologies GmbH, Pypestream, Astute Solutions, and Creative Virtual are recognized as emerging companies in the bot services market.

TOP VENDORS
In Bot Services

  1. MICROSOFT CORPORATION
    0 Reviews
    3.9
  2. FACEBOOK
    0 Reviews
    3.7
  3. IBM CORPORATION
    0 Reviews
    3.7

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Bot Services Quadrant

Comparing [object Object] vendors in Bot Services across 92 criteria.
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KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Bot Services tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
3.80
3.90
Product Branding
4.25
4.10
4.20
Product Differentiation and Impact on Customer Value
3.75
2.85
3.60
Product Features and Functionality
4.80
3.95
3.40
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot frameworks mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

    BUYERS
    VENDORS
    EXPERTS
    3.9
    ANALYSTS
     
    • Enterprise
    • Washington, US
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

    BUYERS
    VENDORS
    EXPERTS
    3.7
    ANALYSTS
     
    • Enterprise
    • Menlo Park, California, US
    • Founded: 2004
    • S10BN to $50BN
    • 25,001 to 30,000
  • IBM offers bot services and solutions based on its IBM Watson platform. Developers can build bots and virtual agents using the IBM Watson platform that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.

    BUYERS
    VENDORS
    EXPERTS
    3.7
    ANALYSTS
     
    • Enterprise
    • New York, US
    • Founded: 1911
    • $50 BN to $100 BN
    • 1,00,001 to 5,00,000
  • Google entered the bot services market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. The API.AI platform helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.

    BUYERS
    VENDORS
    EXPERTS
    3.7
    ANALYSTS
     
    • Enterprise
    • California, US
    • Founded: 1998
    • More than $100 BN
    • 75,001 to 1,00,000
  • BUYERS
    VENDORS
    EXPERTS
    3.1
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • SME
    • 501 to 1,000
  • Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.

    BUYERS
    VENDORS
    EXPERTS
    3.0
    ANALYSTS
     
    • Enterprise
    • Massachusetts, US
    • Founded: 1992
    • $1BN to $5BN
    • 10,001 to 15,000
  • AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Washington, US
    • Founded: 1994
    • More than $100 BN
    • 501 to 1,000
  • Aspect offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect’s solutions are powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

    BUYERS
    VENDORS
    EXPERTS
    2.8
    ANALYSTS
     
    • Enterprise
    • Chelmsford, Massachusetts, US
    • Founded: 1973
    • $500MN to $1BN
    • 1,001 to 5,000
  • 24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform. 24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex transactions, thus reducing support costs and enhancing the overall customer experience. The company’s chat solution uses a predictive model which anticipates customer intent in real-time using advanced big data and statistical techniques. It can be readily integrated with websites, mobile phones, and social media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises can deploy their bots on various self-service channels via API.

    BUYERS
    VENDORS
    EXPERTS
    2.7
    ANALYSTS
     
    • Enterprise
    • San Jose, California, US
    • Founded: 2000
    • 51 to 100
  • Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

    BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Startup
    • California, US
    • Founded: 2005
    • Below $10 MN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • Boston, Massachusetts, US
    • Founded: 2003
    • $500MN to $1BN
    • 1,001 to 5,000
  • BUYERS
    VENDORS
    EXPERTS
    2.5
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • Enterprise
    • Los Altos, California, United States
    • Founded: 2014
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.3
    ANALYSTS
     
    • Startup
    • Barcelona, Spain
    • Founded: 2001
    • Below $10 MN
    • 51 to 100
  • CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a conversational interface and predicts customer queries based on historical conversation. It is a very efficient tool for businesses wherein customer satisfaction plays a very important role. The company provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance, retail, travel and tourism, insurance industries, as well as IT help desk support.

    BUYERS
    VENDORS
    EXPERTS
    2.2
    ANALYSTS
     
    • Enterprise
    • Bellaterra, Barcelona, Spain
    • Founded: 2012
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.1
    ANALYSTS
     
    • Startup
    • Washington, US
    • Founded: 2002
    • $11MN to $50MN
    • 101 to 500
  • Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

    BUYERS
    VENDORS
    EXPERTS
    2.1
    ANALYSTS
     
    • Startup
    • Manhattan Beach , CA, US
    • Founded: 2012
    • 1 to 50
  • Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge management system. All these offerings are based on the V-Person conversational technology platform, designed to help businesses leverage their collective knowledge to deliver personalized experiences to their customers across various contact channels. V-Person Web is a virtual assistant which answers customer question and queries at any time along with immediate support.

    BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • London, UK
    • Founded: 2003
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    2.0
    ANALYSTS
     
    • Enterprise
    • Founded: 2018
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.9
    ANALYSTS
     
    • Enterprise
    • Purana Paltan, Dhaka, Bangladesh
    • Founded: 2005
    • 51 to 100
  • BUYERS
    VENDORS
    EXPERTS
    1.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.7
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    1.5
    ANALYSTS
     
    • Enterprise
    • Temple Bar, Dublin 2
    • Founded: 2016
    • 51 to 100

POTENTIAL BUYERS AND THEIR PROBLEMS

 
#Company Name Classified is tagged in this problem 5:42 PM 5 Apr,19
Project Manager,Company Name Classified
Buyer, Transportation and Logistics, SME Chief Product Manager, Company Name Classified

We are a leading B2C and B2B Transportation company, operating across geographies. The marketing dep ...Read More

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