Bot Services

24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform. 24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex transactions, thus reducing support costs and enhancing the overall customer experience. The company’s chat solution uses a predictive model which anticipates customer intent in real-time using advanced big data and statistical techniques. It can be readily integrated with websites, mobile phones, and social media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises can deploy their bots on various self-service channels via API.

AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.

Aspect offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect’s solutions are powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a conversational interface and predicts customer queries based on historical conversation. It is a very efficient tool for businesses wherein customer satisfaction plays a very important role. The company provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance, retail, travel and tourism, insurance industries, as well as IT help desk support.

Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge management system. All these offerings are based on the V-Person conversational technology platform, designed to help businesses leverage their collective knowledge to deliver personalized experiences to their customers across various contact channels. V-Person Web is a virtual assistant which answers customer question and queries at any time along with immediate support.

Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

Google entered the bot services market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. The API.AI platform helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.

IBM offers bot services and solutions based on its IBM Watson platform. Developers can build bots and virtual agents using the IBM Watson platform that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.

Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot frameworks mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.