Healthcare BPO is a practice in which healthcare organizations outsource their business operations to third-party organizations. The aim of healthcare business process outsourcing services is to reduce administration costs for healthcare providers and enhance patient satisfaction. "

VISIONARY LEADERS

Visionary leaders are the leading market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally. Visionary leaders primarily focus on acquiring the leading market position through their strong financial capabilities and their well-established brand equity.

INNOVATORS

Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. The companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders.

DYNAMIC DIFFERENTIATORS

Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product.

EMERGING COMPANIES

Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market.

TOP VENDORS
In Bot Services

  1. 24/7 CUSTOMER INC
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  2. AMAZON
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  3. ARTIFICIAL SOLUTIONS
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Find the best Bot Services solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Bot Services tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.15
3.80
3.90
Product Branding
4.25
4.10
4.20
Product Differentiation and Impact on Customer Value
3.75
2.85
3.60
Product Features and Functionality
4.80
3.95
3.40
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • 24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform. 24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex transactions, thus reducing support costs and enhancing the overall customer experience. The company’s chat solution uses a predictive model which anticipates customer intent in real-time using advanced big data and statistical techniques. It can be readily integrated with websites, mobile phones, and social media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises can deploy their bots on various self-service channels via API.

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    • Enterprise
    • San Jose, California, US
    • Founded: 2000
    • 51 to 100
  • AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.

    BUYERS
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    • Enterprise
    • Washington, US
    • Founded: 1994
    • More than $100 BN
    • 5,00,001 & more
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    • Startup
    • Barcelona, Spain
    • Founded: 2001
    • Below $10 MN
    • 51 to 100
  • Aspect offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect’s solutions are powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

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    • Enterprise
    • Chelmsford, Massachusetts, US
    • Founded: 1973
    • $500MN to $1BN
    • 1,001 to 5,000
  • Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

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    • Startup
    • Manhattan Beach , CA, US
    • Founded: 2012
    • 1 to 50
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    • Startup
    • 51 to 100
  • BUYERS
    VENDORS
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    • Enterprise
    • 501 to 1,000
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    • Enterprise
    • 501 to 1,000
  • CogniCor offers a strong suite of bot platforms or virtual assistants for enterprise customers, through its flagship product, Cognitive Digital Assistant. This product is a customized and tailor-made solution for enterprises that answers customer questions appropriately. End-users can communicate with the Cognitive Digital Assistant, which uses a scripted and data-driven approach with high levels of intelligence for a conversational interface and predicts customer queries based on historical conversation. It is a very efficient tool for businesses wherein customer satisfaction plays a very important role. The company provides virtual assistants for Business-to-Business (B2B) customers, with focus on the banking, finance, retail, travel and tourism, insurance industries, as well as IT help desk support.

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    • Startup
    • 51 to 100
  • Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge management system. All these offerings are based on the V-Person conversational technology platform, designed to help businesses leverage their collective knowledge to deliver personalized experiences to their customers across various contact channels. V-Person Web is a virtual assistant which answers customer question and queries at any time along with immediate support.

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    • Enterprise
    • London, UK
    • Founded: 2003
    • 51 to 100
  • BUYERS
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    • Enterprise
    • Founded: 2018
    • 501 to 1,000
  • Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

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    • Enterprise
    • Menlo Park, California, US
    • Founded: 2004
    • S10BN to $50BN
    • 25,001 to 30,000
  • Google entered the bot services market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. The API.AI platform helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.

    BUYERS
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    • Enterprise
    • California, US
    • Founded: 1998
    • More than $100 BN
    • 75,001 to 1,00,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • IBM offers bot services and solutions based on its IBM Watson platform. Developers can build bots and virtual agents using the IBM Watson platform that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.

    BUYERS
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    • Enterprise
    • New York, US
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

    BUYERS
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    EXPERTS
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    • SME
    • California, US
    • Founded: 2005
    • Below $10 MN
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
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    • SME
    • New York , USA
    • 1,001 to 5,000
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    EXPERTS
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    • Startup
    • Florida, USA
    • 101 to 500
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    EXPERTS
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    • Enterprise
    • Boston, Massachusetts, US
    • Founded: 2003
    • $500MN to $1BN
    • 1,001 to 5,000
  • Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot frameworks mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

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    • Enterprise
    • Washington, US
    • Founded: 1975
    • 1,00,001 to 5,00,000
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    • Startup
    • Washington, US
    • Founded: 2002
    • $11MN to $50MN
    • 101 to 500
  • Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.

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    • Enterprise
    • Massachusetts, US
    • Founded: 1992
    • $1BN to $5BN
    • 10,001 to 15,000
  • BUYERS
    VENDORS
    EXPERTS
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    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Enterprise
    • 501 to 1,000
  • BUYERS
    VENDORS
    EXPERTS
    ANALYSTS
     
    • Startup
    • 51 to 100
  • BUYERS
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    EXPERTS
    ANALYSTS
     
    • Enterprise
    • Temple Bar, Dublin 2
    • Founded: 2016
    • 51 to 100

POTENTIAL BUYERS AND THEIR PROBLEMS

 
#Company Name Classified is tagged in this problem 5:42 PM 5 Apr,19
Project Manager,Company Name Classified
Buyer, Transportation and Logistics, SME Chief Product Manager, Company Name Classified

We are a leading B2C and B2B Transportation company, operating across geographies. The marketing dep ...Read More

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