Bot Platform Software in Government and Public Sector
Comparing 26 vendors in Bot Platform Software across 92 criteria.
All vendors(16)
Selected by 
Analysts
Analysts 
Creative Virtual’s bot services include V-Person Web, V-Person Live Chat, V-Person Mobile, V-Person Social
Media, V-Person Contact Centre, V-Person Service Desk, and V-Portal omnichannel knowledge
management system. All these offerings are based on the V-Person conversational technology platform,
designed to help businesses leverage their collective knowledge to deliver personalized experiences to
their customers across various contact channels. V-Person Web is a virtual assistant which answers
customer question and queries at any time along with immediate support.
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Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.
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Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup
company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform,
which is open and freely available.
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IBM offers bot platform software based on its IBM Watson Assistant. Developers can build bots and virtual agents using the IBM Watson Assistant that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.
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The U.S. based messaging service company Gupshup helps other organizations develop smart colloquial skills seamlessly over a group of messaging channels using a single API. It has a complete product collection that incorporates an easy to use cross channel messaging API, advanced bot construction platform and marketing tools for mobile. This makes it flexible and seamless while the businesses also can design intelligent bots according to their needs.
Amelia conversational solution is based on cognitive AI which learns from the queries creating a more profound knowledge and increasing efficiency. Apart from this, it offers intent recognition, context switching. Amelia can mimic the human brain through spread activation. It follows an individualized process flow based on the unique information exchange within every conversation.
Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise
customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can
interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient
way for better customer experience.
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AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.
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Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.
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24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform.
24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex
transactions, thus reducing support costs and enhancing the overall customer experience. The company’s
chat solution uses a predictive model which anticipates customer intent in real-time using advanced big
data and statistical techniques. It can be readily integrated with websites, mobile phones, and social
media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers
and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies
the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises
can deploy their bots on various self-service channels via API.
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Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot
development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The
InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.
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Pandorabots is one of the oldest chatbot hosting services platform on earth and is currently working on A.I. to run web services and chatbots deployment. The company’s Mitsuku is one of the best and most advanced chatbots which uses deep machine learning and intelligent guesses to become more functional and realistic in day to day scenarios. It can be accessed on many common messaging platforms like Kik, Messanger, Telegram and a few others.
With Next It Corporations’ advanced AI solutions businesses can understand their users. NextIt Corporations AIme helps improve business efficiency by involving companies and users. It integrates a vast network of data to come up with solutions to queries as well as execute them. With AIme conversational solutions, you can understand your users better and help your team grow with them. AIme uses a vast network of systems to assist in resolving complex queries as well as deliver better insights to organisations. With AIme, you can use your existing assets and scale them with precision for better operational efficiency.
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Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a
sophisticated customer experience on websites, social media, and mobile apps, and understands what
consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and
determine the best way to help consumers by pulling data from internal and external sources to craft a
response.
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Do You Dream Up or DYDU has revolutionized the market for bots that help companies to automatize their customer communication platform? DYDU software helps to chat, call or have voice conversations with people. Their bots are designed to be intelligent so that the discussions are foolproof. DYDU even develops interfaces for human robots that can handle customers and clients or work in the health sector.
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Webio specializes in building Conversational Middleware which helps to connect a company with its client. They help the company to utilize chatbots and blended AI, which enhances the business and to make the right decisions. Webio has designed the Propensity-X Indicator, which allows to detect the results of a conversation and increases engagement. They also believe that the controls should lie with the company so that they can develop themselves without the need of having to worry.
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