Bot Platform Software in Latin America
Comparing 26 vendors in Bot Platform Software across 92 criteria.
All vendors(16)
Selected by 
Analysts
Analysts 
Pypestream is a company that helps its clients to increase their customer satisfaction by saving the amount that they would have spent on employing conversational agents. The conversational AI is available 24/7 for the customers, so they can post their queries whenever they feel comfortable. The company also caters to different industries, including that of Telecom, Insurance, Travel and Financial Services.
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Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.
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Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup
company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform,
which is open and freely available.
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IBM offers bot platform software based on its IBM Watson Assistant. Developers can build bots and virtual agents using the IBM Watson Assistant that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.
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Google entered the bot platform software market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. Google Cloud Dialogflow helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.
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Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise
customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can
interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient
way for better customer experience.
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AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.
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Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.
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24/7 bot services include virtual agents, predictive search bidding, digital chat agents, and bot platform.
24/7 virtual agents provide customers with timely and intuitive help for simple queries as well as complex
transactions, thus reducing support costs and enhancing the overall customer experience. The company’s
chat solution uses a predictive model which anticipates customer intent in real-time using advanced big
data and statistical techniques. It can be readily integrated with websites, mobile phones, and social
media, including WeChat, Line, Twitter, and Kik, 24/7 is a bot development platform used by developers
and enterprises. It provides a human-like conversation experience, predicts customer intent, and applies
the machine learning and data-driven approach. By leveraging the power of the 24/7 platform, enterprises
can deploy their bots on various self-service channels via API.
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Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot
development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The
InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.
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Pandorabots is one of the oldest chatbot hosting services platform on earth and is currently working on A.I. to run web services and chatbots deployment. The company’s Mitsuku is one of the best and most advanced chatbots which uses deep machine learning and intelligent guesses to become more functional and realistic in day to day scenarios. It can be accessed on many common messaging platforms like Kik, Messanger, Telegram and a few others.
Kore.ai is a bot-based messaging platform that relates individuals, teams, and business teams collectively in a unique modernized interface. It gives an end to end conversational AI bots platform for designing as well as training and testing the bots to make them smarter and more efficient. It can be flexibly deployed in the cloud or hybrid model also.
When it comes to conversational computing and bots, Avaamo is a leading name throughout the globe. It has huge clients from different industries like Ericsson, Wipro, Intel and many others who vouch for their service. It can handle more than a million interactions a day, and they are helpful to solve specific problems. So, any company can approach them to create a tailor-made platform.
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The Swedish multinational company Artificial Solutions promotes technology to let businesses swiftly make conversational A.I. systems to interact with software and electronic devices in any format, natural language, or using speech, writing or gestures. Teneo Platform is the company’s intellectual, human-like bot platform service which enhances customer engagement and allows over the air communications to be fast, fun, easy, and secure.
With Next It Corporations’ advanced AI solutions businesses can understand their users. NextIt Corporations AIme helps improve business efficiency by involving companies and users. It integrates a vast network of data to come up with solutions to queries as well as execute them. With AIme conversational solutions, you can understand your users better and help your team grow with them. AIme uses a vast network of systems to assist in resolving complex queries as well as deliver better insights to organisations. With AIme, you can use your existing assets and scale them with precision for better operational efficiency.
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Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a
sophisticated customer experience on websites, social media, and mobile apps, and understands what
consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and
determine the best way to help consumers by pulling data from internal and external sources to craft a
response.
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