Bot Platform Software in Middle East and Africa
Comparing 26 vendors in Bot Platform Software across 92 criteria.
All vendors(11)
Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.
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Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup
company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform,
which is open and freely available.
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IBM offers bot platform software based on its IBM Watson Assistant. Developers can build bots and virtual agents using the IBM Watson Assistant that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.
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Google entered the bot platform software market by acquiring the API.AI platform, a conversational platform for building bots, applications, and services. Google Cloud Dialogflow helps developers to build text and voice-based conversational applications. The platform provides NLP modules that understand user intent.
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Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise
customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can
interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient
way for better customer experience.
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AWS offers the Amazon Lex platform for developers to design and build bots for their web and mobile apps. Developers can build text and voice-based conversational bots using Amazon Lex. The platform is powered by deep learning and machine learning technologies, such as automatic speech recognition and NLU.
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Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.
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Kore.ai is a bot-based messaging platform that relates individuals, teams, and business teams collectively in a unique modernized interface. It gives an end to end conversational AI bots platform for designing as well as training and testing the bots to make them smarter and more efficient. It can be flexibly deployed in the cloud or hybrid model also.
When it comes to conversational computing and bots, Avaamo is a leading name throughout the globe. It has huge clients from different industries like Ericsson, Wipro, Intel and many others who vouch for their service. It can handle more than a million interactions a day, and they are helpful to solve specific problems. So, any company can approach them to create a tailor-made platform.
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Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a
sophisticated customer experience on websites, social media, and mobile apps, and understands what
consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and
determine the best way to help consumers by pulling data from internal and external sources to craft a
response.
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Botego is an America based company that works on and develops virtual assistant representatives, artificial intelligence, natural language processing, customer service, and some other services.Botego’s bot platform software does data retrieval faster, making it easier for organizations to understand customer’s queries better and also reduces costs. The platform also makes social media analysis by using linguistic technology to automate sentiment analysis.
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