Cloud enterprise content management (ECM) is a set of defined processes to securely procure, store, monitor, and manage enterprise data to deliver crucial information by moving paper documents and electronic files into an organized electronic format. It is a Software as a Service (SaaS) based approach designed for organizations to eradicate ad hoc processes that can lay open an organization to regulatory compliance risks. Cloud ECM includes features such as document management, content management, workflow management, and record management.
360Quadrants recognizes the below-listed companies as the Best Cloud Enterprise Content Management Software -
Top 10 Cloud Enterprise Content Management Software in 2020:
- ALFRESCO SOFTWARE INC
- AVANADE
- BOX INC
- CTRLS DATACENTERS LIMITED
- DOCUWARE
- EPAM SYSTEMS INC
- EVERTEAM
- EXELA TECHNOLOGIES, INC.
- HYLAND SOFTWARE INC
- M-FILES CORPORATION
VISIONARY LEADERS
Visionary leaders are the leading market players in terms of new developments such as product launches, innovative technologies, and the adoption of growth strategies. These players have a broad product offering that caters to most of the regions globally. Visionary leaders primarily focus on acquiring the leading market position through their strong financial capabilities and their well-established brand equity.
DYNAMIC DIFFERENTIATORS
Dynamic Differentiators are established players with very strong business strategies. However, they have a weaker product portfolio compared to the visionary leaders. They generally focus only on a specific type of technology related to the product.
INNOVATORS
Innovators in the competitive leadership mapping are vendors that have demonstrated substantial product innovations as compared to their competitors. The companies have focused on product portfolios. However, they do not have very strong growth strategies for their overall business, when compared with the visionary leaders.
EMERGING COMPANIES
Emerging companies have niche product and service offerings. Their business strategies are not as strong as that of the established vendors. The emerging vendors include the new entrants in the market, emerging in terms of product portfolio and geographic reach, and require time to gain significant traction in the market.
Best Cloud Enterprise Content Management (ECM) Software 2022
Comparing 15 vendors in Cloud Enterprise Content Management Solutions across 24 criteria.
All vendors(15)
Alfresco is one of the leading providers of hybrid cloud ECM platform that synchronizes content across cloud and on-premises repositories. The company’s major business solutions include document management, collaboration management, process management, compliance management, and mobile content management solutions. The company also provides the Alfresco Content Services platform. This platform provides easy access and collaboration on content and combines content and processes for better workflow. Alfresco is one of the leading providers of hybrid cloud ECM platform that synchronizes content across cloud and on-premises repositories. The company’s major business solutions include document management, collaboration management, process management, compliance management, and mobile content management solutions. The company also provides the Alfresco Content Services platform. This platform provides easy access and collaboration on content and combines content and processes for better workflow.
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Box provides a leading cloud content management platform that helps enterprises to securely manage their content while accessing and sharing them in a secure environment. Content collaboration, automated content-driven process, development of custom application, data protection, and compliance management are some of the major features of the Box’s SaaS based ECM solution. The platform integrates with the applications of other technology providers such as Microsoft, IBM, Salesforce.com, Apple, and Google. The company also provides industry specific offerings to constantly review technological changes while ensuring compliance management.
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DOCUWAREs USP in cloud Enterprise Content Management Solutions is that it provides automated document management, digital workflow processes, and e-signature technologies with integrated AI capabilities. It allows an organization to securely capture, store, and manage all documents in one central repository, with secure access from anywhere in the world. DOCUWARE helps streamline document-driven processes and allows for improved collaboration in remote work environments. The solutions provide innovative search technology for quick access to data, and are GDPR compliant to ensure data privacy and security.
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Everteam provides full ECM functional coverage to its customers and is one of the most promising players in the cloud ECM market. Its ECM offerings cover complete scope of the content lifecycle, right from capture to disposition. ECM solutions cover a wide range of functionalities, such as document capture and management, correspondence tracking, case management, committee meeting management, archives management, records management, content analytics, and ECM connectors. The company offers various content management applications, such as Everteam.case for case management and Everteam.records for records management and archiving. Everteam offers ECM solutions, available on both SharePoint and J2EE environments, developed around three key drivers, which help to improve process productivity, achieve compliance requirements, and bring content closer to business. The company’s document scanning solution captures the entire document lifecycle. Batch preparation for scanning, indexing, and quality control are the major tasks managed by this solution. In addition, the Everteam case management solution has high document workflow automation and BPM capabilities. The company also provides various services such as consulting, training, implementation, and support. The company provides professional teams of experts and is actively involved in serving its customers, partners, and vendors.
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Hyland is a pioneer in online ECM, and the company is one of the major players in the ECM domain. OnBase by Hyland is the major ECM platform that helps to manage the entire content lifecycle. In addition, scanning and document capture, electronic document management, process automation, document generation and distribution, record management, and integration are some of the major ECM functionalities provided on the OnBase platform.
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M-Files offers various business solutions for the ECM market, such as document management, EIM, quality and compliance, Contract Lifecycle Management, invoice processing, project management, human resources, records management, Standard Operating Procedures, Corrective and Preventive Actions, accounting management, and sales and marketing automation. M-Files’ Cloud Vault is a professional document management solution running on the Microsoft Azure platform. It helps to organize documents with metadata; find, protect, and secure the documents; and scan and save them on the cloud. This unique approach to content management is resulting in higher user adoption of M-Files solutions, thus faster return on investment. M-Files offers cloud, on-premises, and hybrid deployment models, reducing IT burden on enterprises as enterprises can choose a model as per their access and control needs.
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Newgen Software provides a market leading solution, the OmniDocs ECM Software. The solution helps organizations with end-to-end management of the content, right from its capture to disposition. OmniDocs ECM Suite offers smart tools that help to capture information at the right instance from multiple sources, store it in a single repository, and share it across the organization. The solution offers the flexibility of accessing information over both the mobile and cloud. The company stands out from other vendors as it provides homogenous product suites for complete content lifecycle management. Repository of documents, document scanning, indexing and storage, document management, capture and image processing, web content management and publishing, and web management are some of the major components of the solution. With the support of technological partners such as Microsoft, Infosys, Red Hat, and Amazon Web Services, the company has been successful in technology upgradations and new product launches. Newgen Software provides a market leading solution, the OmniDocs ECM Software. The solution helps organizations with end-to-end management of the content, right from its capture to disposition. OmniDocs ECM Suite offers smart tools that help to capture information at the right instance from multiple sources, store it in a single repository, and share it across the organization. The solution offers the flexibility of accessing information over both the mobile and cloud. The company stands out from other vendors as it provides homogenous product suites for complete content lifecycle management. Repository of documents, document scanning, indexing and storage, document management, capture and image processing, web content management and publishing, and web management are some of the major components of the solution. With the support of technological partners such as Microsoft, Infosys, Red Hat, and Amazon Web Services, the company has been successful in technology upgradations and new product launches.
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OpenText is one of the major players in the cloud ECM market and provides an OpenText Extended ECM Platform. This platform helps to build the foundation for an organization’s digital transformation. Under the cloud ECM market, the company is providing solutions such as content management, email management, and record management solutions; the OpenText Compliance and Productivity Bundle; process suite, and others. The solution has a unique content management platform, which provides a repository for various business documents and helps to maintain records. Email management solutions help to manage, archive, control, and monitor emails; reduce the email database; and manage the email lifecycle. OpenText is one of the major players in the cloud ECM market and provides an OpenText Extended ECM Platform. This platform helps to build the foundation for an organization’s digital transformation. Under the cloud ECM market, the company is providing solutions such as content management, email management, and record management solutions; the OpenText Compliance and Productivity Bundle; process suite, and others. The solution has a unique content management platform, which provides a repository for various business documents and helps to maintain records. Email management solutions help to manage, archive, control, and monitor emails; reduce the email database; and manage the email lifecycle.
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Xerox is a leading provider of business process services, printing equipment, software, and solutions for commercial and government organizations. On January 29, 2016, the company announced that it would separate its BPO and document technology businesses as two publicly limited companies. As of December 2016, Xerox had an employee count of 37,600 catering to customers in more than 180 countries. It is a publicly listed company. Xerox operates through business segments comprising services, document technology, and others. The company’s services include customer services, ECM, cloud computing services, managed print services, and document and data management. Additionally, Xerox offers ECM solutions to manage paper and digital content, from creation to transformation. Xerox caters to various industry verticals, such as graphic communications companies, government entities, education institutions, healthcare organizations, and legal and financial services.
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