Cloud FSM is a Software-as-a-Service (SaaS) offering that enables enterprises to manage their field workers and resources efficiently. Field service and solution on cloud help companies manage tasks, such as managing field workers, allocating tasks, and tracking customer activities that need to be performed on the field with the benefit of mobile access to real-time information. Moreover, it benefits enterprises with improved customer satisfaction, customer retention, increased revenues, and the ease to carry out business operations efficiently and speedily.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The MicroQuadrant matrix provides information about the major players who offer cloud FSM solutions. It outlines the findings and analysis on how well each market vendor performs within the predefined MicroQuadrant criteria. The vendor evaluations are based on 2 broad categories: strength of the product portfolio and business strategy excellence. Each category carries various criteria, based on which the vendors have been evaluated. The evaluation criteria considered under strength of the product portfolio include the breadth and depth of product offering (on the basis of the industries that the vendors cater to, their service offerings, and platform offerings), product feature/functionality, focus on product innovation (on the basis of R&D activities for new service innovations), and product differentiation and impact on customer value. The evaluation criteria considered under the business strategy excellence include vision alignment, effectiveness of growth strategy (on the basis of partnerships and revenue generation), channel strategy and fit (on the basis of the channel partners that the vendors cater to), and geographic footprint (on the basis of the geographic presence).

VISIONARY LEADERS

IFS, IBM, Salesforce, ServiceMax, SAP, Oracle, MSI Data, and ServiceNow are recognized as the visionary leaders in the cloud FSM market. They have a strong portfolio of services. These vendors have been marking their market presence by offering customized solutions as per the requirement of their customers. The growth strategies adopted by these companies have helped them advance consistently in the cloud FSM market.

INNOVATORS

Astea International, ServicePower, ClickSoftware Technologies, Coresystems, Acumatica, and Praxedo are recognized as the innovators in the cloud FSM market. The innovators offer innovative services to cater to the future mobility demands in the market. These companies have the robust potential to build strong strategies for expanding their business and staying at par with the visionary leaders. Moreover, these vendors have been consistently offering cloud FSM services to fulfill the customers’ demands. The innovators have been at the forefront in deploying the cloud FSM services.

DYNAMIC Differentiators

Microsoft, Comarch, Fleetmatics, Trimble, and Pegasystems are recognized as the dynamic differentiators in the cloud FSM market. These companies have an innovative portfolio of services. They also have an extensive network of channel partners and resellers to increase the deployment of their services across a multitude of verticals. The dynamic differentiators have been consistently generating positive revenue growth in the cloud FSM market, and they have boosted their market position by undertaking organic and inorganic ventures.

EMERGING COMPANIES

FieldConnect, FieldAware, Synchroteam, Waymark IT, Kirona Solutions, and Solarvista Software are recognized as the emerging companies in the cloud FSM market. The majority of the emerging companies have been undertaking multiple partnerships to boost their sales capabilities across various regions for offering integrated solutions and services to a wide range of clients.

TOP VENDORS
In Cloud Field Service Management

  1. IFS AB
    0 Reviews
    4.3
  2. IBM CORPORATION
    0 Reviews
    3.9
  3. SALESFORCE.COM INC
    0 Reviews
    3.9

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Cloud Field Service Management Quadrant

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KEY BUYING CRITERIA

Product Maturity
Strategic Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.65
4.15
4.25
Product Features and Functionality
4.00
3.85
3.55
Focus on Product Innovation
4.45
4.40
4.45
Product Differentiation and Impact on Customer Value
5.00
5.00
4.40
LEAST IMPORTANT LESS IMPORTANT

TOP VENDORS

  • IFS offers robust cloud FSM solutions that help technicians improve the productivity, service response time, first-time fix rates, asset uptime, and reduce the travel and overtime costs. The company regularly introduces innovative upgradations and offers solutions that cover the complete end-to-end service lifecycle. It also offers professional services such as support, implementation, and training.

    BUYER
    VENDOR
    EXPERTS
    4.3
    MNM ANALYSTS
     
  • IBM’s dynamic business model delivers IT capabilities through 5 business segments: cognitive solutions, global business services, technology services and cloud platforms, systems, and global financing. Watson IoT, the company offers intelligent FSM solutions, based on Maximo, which brings together intelligent solutions on a single, integrated cloud platform.

    BUYER
    VENDOR
    EXPERTS
    3.9
    MNM ANALYSTS
     
  • Salesforce focuses on offering innovative services and aligning business activities in a manner that provides customers with high growth opportunities. The services and solutions offered by Salesforce transform the connected customer experience using the cloud, mobile, social, IoT, and AI technologies.

    BUYER
    VENDOR
    EXPERTS
    3.9
    MNM ANALYSTS
     
  • ServcieMax strongly focuses on adopting organic growth strategies to deliver new and updated features in its cloud FSM solutions. The company mainly focuses on offering cloud FSM solutions that help customers reduce costs, improve customer experience, and influence the technological landscape effectively.

    BUYER
    VENDOR
    EXPERTS
    3.7
    MNM ANALYSTS
     
  • SAP Hybris Service Cloud offers innovative collaboration tools and knowledge bases to provide an omnichannel experience across the entire customer journey. The company’s cloud services portfolio helps customers manage their field service engagements, from work order to service-level agreements and contracts.

    BUYER
    VENDOR
    EXPERTS
    3.6
    MNM ANALYSTS
     
  • Oracle is one of the leading vendors in the cloud FSM market. The company’s solutions are instrumental in mapping enterprises’ requirements for the implementation of business strategies. Oracle delivers SaaS, PaaS, and IaaS offerings through the Oracle Cloud platform, which helps customers access various features and functionalities via a broad spectrum of devices.

    BUYER
    VENDOR
    EXPERTS
    3.5
    MNM ANALYSTS
     
  • ServiceNow focuses on offering new and innovative cloud FSM solutions with the intent to drive field productivity, enhance customer experience, and motivate field workers. The company is mainly focused on adopting organic growth strategies to remain competitive in the cloud FSM market.

    BUYER
    VENDOR
    EXPERTS
    3.5
    MNM ANALYSTS
     
  • Microsoft’s Dynamics 365 is a globally renowned solution for FSM. The company strongly follows the strategy of keeping its customers updated about the new launches and offerings. It provides updates on the evolving market trends, such as progressions in field service automation and management.

    BUYER
    VENDOR
    EXPERTS
    3.1
    MNM ANALYSTS
     
  • Astea focuses on innovating and enhancing its existing portfolio to fulfil customer needs, ensure competitiveness, and increase revenue. In July 2017, Astea launched a mobile workforce solution known as Mobile Edge.

    BUYER
    VENDOR
    EXPERTS
    3.1
    MNM ANALYSTS
     
  • ServicePower has strong expertise in the business consulting domain. The company strongly focuses on offering customers an improved service experience using its cloud FSM solutions and services. For instance, in May 2017, ServicePower announced the launch of Boost on the Salesforce AppExchange to provide mobile field workers on-demand, optimized, and mapped field schedules.

    BUYER
    VENDOR
    EXPERTS
    3.1
    MNM ANALYSTS
     
  • BUYER
    VENDOR
    EXPERTS
    2.9
    MNM ANALYSTS
     
  • BUYER
    VENDOR
    EXPERTS
    2.9
    MNM ANALYSTS
     
  • ClickSoftware delivers innovative and robust cloud field service solutions to offer an enhanced customer experience, and drive digitalization and automation for faster service delivery. Clicksoftware announced the launch of CFSE, a cloud-based mobile workforce management platform, to meet the demands of field service enterprises.

    BUYER
    VENDOR
    EXPERTS
    2.8
    MNM ANALYSTS
     
  • BUYER
    VENDOR
    EXPERTS
    2.6
    MNM ANALYSTS
     
  • BUYER
    VENDOR
    EXPERTS
    2.5
    MNM ANALYSTS
     
  • Acumatica strongly believes in offering innovative solutions and features to drive cloud adoption and customer satisfaction globally. It mainly focuses on introducing new features in its existing offerings, thereby meeting customer demands and driving company growth.

    BUYER
    VENDOR
    EXPERTS
    2.5
    MNM ANALYSTS
     
  • BUYER
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    EXPERTS
    2.2
    MNM ANALYSTS
     
  • BUYER
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    2.1
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  • BUYER
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    1.9
    MNM ANALYSTS
     
  • BUYER
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    1.5
    MNM ANALYSTS
     
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    1.5
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    1.4
    MNM ANALYSTS
     
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    1.1
    MNM ANALYSTS
     
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    1.0
    MNM ANALYSTS
     
  • BUYER
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    0.7
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