Cloud FSM is a Software-as-a-Service (SaaS) offering that enables enterprises to manage their field workers and resources efficiently. Field service and solution on cloud help companies manage tasks, such as managing field workers, allocating tasks, and tracking customer activities that need to be performed on the field with the benefit of mobile access to real-time information. Moreover, it benefits enterprises with improved customer satisfaction, customer retention, increased revenues, and the ease to carry out business operations efficiently and speedily.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The MicroQuadrant matrix provides information about the major players who offer cloud FSM solutions. It outlines the findings and analysis on how well each market vendor performs within the predefined MicroQuadrant criteria. The vendor evaluations are based on 2 broad categories: strength of the product portfolio and business strategy excellence. Each category carries various criteria, based on which the vendors have been evaluated. The evaluation criteria considered under strength of the product portfolio include the breadth and depth of product offering (on the basis of the industries that the vendors cater to, their service offerings, and platform offerings), product feature/functionality, focus on product innovation (on the basis of R&D activities for new service innovations), and product differentiation and impact on customer value. The evaluation criteria considered under the business strategy excellence include vision alignment, effectiveness of growth strategy (on the basis of partnerships and revenue generation), channel strategy and fit (on the basis of the channel partners that the vendors cater to), and geographic footprint (on the basis of the geographic presence).

VISIONARY LEADERS

IFS, IBM, Salesforce, ServiceMax, SAP, Oracle, MSI Data, and ServiceNow are recognized as the visionary leaders in the cloud FSM market. They have a strong portfolio of services. These vendors have been marking their market presence by offering customized solutions as per the requirement of their customers. The growth strategies adopted by these companies have helped them advance consistently in the cloud FSM market.

INNOVATORS

Astea International, ServicePower, ClickSoftware Technologies, Coresystems, Acumatica, and Praxedo are recognized as the innovators in the cloud FSM market. The innovators offer innovative services to cater to the future mobility demands in the market. These companies have the robust potential to build strong strategies for expanding their business and staying at par with the visionary leaders. Moreover, these vendors have been consistently offering cloud FSM services to fulfill the customers’ demands. The innovators have been at the forefront in deploying the cloud FSM services.

DYNAMIC DIFFERENTIATORS

Microsoft, Comarch, Fleetmatics, Trimble, and Pegasystems are recognized as the dynamic differentiators in the cloud FSM market. These companies have an innovative portfolio of services. They also have an extensive network of channel partners and resellers to increase the deployment of their services across a multitude of verticals. The dynamic differentiators have been consistently generating positive revenue growth in the cloud FSM market, and they have boosted their market position by undertaking organic and inorganic ventures.

EMERGING COMPANIES

FieldConnect, FieldAware, Synchroteam, Waymark IT, Kirona Solutions, and Solarvista Software are recognized as the emerging companies in the cloud FSM market. The majority of the emerging companies have been undertaking multiple partnerships to boost their sales capabilities across various regions for offering integrated solutions and services to a wide range of clients.

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Cloud Field Service Management Quadrant

Comparing 25 vendors in Cloud Field Service Management across 99 criteria.

Find the best Cloud Field Service Management solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Cloud Field Service Management tools.
  • Breadth and Depth of Product Offerings
    • Tailar-made/customized Services
    • Service packages/subscription
    • Solutions Offered
      • Scheduling and Dispatch
      • Service Project Management
      • Mobile Field Service Management
      • Reporting and Analytics
      • Work Order Management
      • Warranty Management
      • Inventory Management
      • Others (Billing and Invoicing and tracking and performance management)
    • Services
      • Integration and Migration
      • Training, Education and Support
      • Consulting
  • Product Features and Functionality
    • Support Services
      • Online
      • Datasheets, Whitepapers, and Infographics
      • Classroom
      • Demos
      • Pre-recoreded Videos or Audios
      • 24*7 Technical Support
    • Optimization Service
      • Upgrade Service
      • Configuartion Review
      • Governance
    • Implementation Service
      • Readiness Services
      • Integration Services
    • Consulting Services
      • Strategy Design
      • Business Process Analysis
      • Roadmap Creation
  • Focus on Product Innovation
    • New Services Launched
    • R&D Spend
    • Delivery Models
      • Public Cloud Service
      • Private Cloud Service
      • Hybrid Cloud Service
  • Product Differentiation and Impact on Customer Value
    • Product Differentiation
    • Customer Redressal Mechanism/Program
    • Unique Differenciating Factors
      • Idle Time Monitoring
      • Route optimization
      • Life Cycle Monitoring
      • Process Management
      • Other Unique features

TOP VENDORS (25)

  • 1

    IFS Cloud Field Service Management offers robust cloud FSM solutions that help technicians improve the productivity, service response time, first-time fix rates, asset uptime, and reduce the travel and overtime costs. IFS Cloud Field Service Management regularly introduces innovative upgradations and offers solutions that cover the complete end-to-end service lifecycle. It also offers professional services such as support, implementation, and training.

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    • Enterprise
    • 501 to 1,000
  • 2

    IBM Cloud Field Service Management’s dynamic business model delivers IT capabilities through 5 business segments: cognitive solutions, global business services, technology services and cloud platforms, systems, and global financing. Watson IoT, the company offers intelligent FSM solutions, based on Maximo, which brings together intelligent solutions on a single, integrated cloud platform.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 3

    Salesforce focuses on offering innovative services and aligning business activities in a manner that provides customers with high growth opportunities. The services and solutions offered by Salesforce transform the connected customer experience using the cloud, mobile, social, IoT, and AI technologies.

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    • Enterprise
    • California, US
    • Founded: 1999
    • $5BN to $10BN
    • 30,001 to 35,000
  • 4

    ServcieMax strongly focuses on adopting organic growth strategies to deliver new and updated features in its cloud FSM solutions. The company mainly focuses on offering cloud FSM solutions that help customers reduce costs, improve customer experience, and influence the technological landscape effectively.

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    • Enterprise
    • Pleasanton, California, US
    • Founded: 1999
    • 101 to 500
  • 5

    SAP Hybris Service Cloud offers innovative collaboration tools and knowledge bases to provide an omnichannel experience across the entire customer journey. SAP Cloud Field Service Management portfolio helps customers manage their field service engagements, from work order to service-level agreements and contracts.

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    • Enterprise
    • Weinheim, Germany
    • Founded: 1972
    • $10BN to $50BN
    • 75,001 to 1,00,000
  • 6

    ORACLE Cloud Field Service Management is one of the leading vendors in the cloud FSM market. The company’s solutions are instrumental in mapping enterprises’ requirements for the implementation of business strategies. Oracle delivers SaaS, PaaS, and IaaS offerings through the Oracle Cloud platform, which helps customers access various features and functionalities via a broad spectrum of devices.

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    • Enterprise
    • California, USA
    • Founded: 1977
    • $10BN to $50BN
    • 1,00,001 to 5,00,000
  • 7

    ServiceNow focuses on offering new and innovative cloud FSM solutions with the intent to drive field productivity, enhance customer experience, and motivate field workers. The company is mainly focused on adopting organic growth strategies to remain competitive in the cloud FSM market.

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    • Enterprise
    • Santa Clara, California, US
    • Founded: 2004
    • $1BN to $5BN
    • 1,001 to 5,000
  • 8

    Microsoft’s Dynamics 365 is a globally renowned solution for FSM. The company strongly follows the strategy of keeping its customers updated about the new launches and offerings. MICROSOFT Cloud Field Service Management provides updates on the evolving market trends, such as progressions in field service automation and management.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 9

    Astea focuses on innovating and enhancing its existing portfolio to fulfil customer needs, ensure competitiveness, and increase revenue. In July 2017, Astea launched a mobile workforce solution known as Mobile Edge.

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    • Enterprise
    • Horsham Township, Pennsylvania, US
    • Founded: 1979
    • $11MN to $50MN
    • 501 to 1,000
  • 10

    ServicePower has strong expertise in the business consulting domain. The company strongly focuses on offering customers an improved service experience using its cloud FSM solutions and services. For instance, in May 2017, ServicePower announced the launch of Boost on the Salesforce AppExchange to provide mobile field workers on-demand, optimized, and mapped field schedules.

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    • Enterprise
    • McLean, Virginia, US
    • Founded: 1996
  • 11

    MSI DATA LLC helps to optimize your field service management along with the operations of your repair centre with the aid of an integrated cloud field service management software-Service Pro. It enables to take full control of all your field service operations from calls to assets and orders to invoicing with the aid of cloud-based field service management software named Service Pro. You can now reply to repair services with better efficacy, unite contract field maintenance management, control field service labour and conduct field service inspections from one platform. 

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    • Enterprise
    • 501 to 1,000
  • 12

    Built as a SaaS application, CoreSystems is a cloud-based field service management software developed to maximize your business periphery and boost operations. Offering timely and streamlined services to customers is what keeps your business going. Hence, Coresystems field service software helps you in providing streamlined services to customers, collaborate with your staffs to enhance productivity and cut back on unnecessary expenses. Intuitive technology, fresh interface and advanced technology help you to keep track of all your resources, employ them in a planned way and deliver customers unparalleled service.

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    • Enterprise
    • 501 to 1,000
  • 13

    ClickSoftware delivers innovative and robust cloud field service solutions to offer an enhanced customer experience, and drive digitalization and automation for faster service delivery. Clicksoftware announced the launch of CFSE, a cloud-based mobile workforce management platform, to meet the demands of field service enterprises.

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    • Enterprise
    • Petah Tikva, Israel
    • Founded: 1979
    • $101MN to $500MN
    • 501 to 1,000
  • 14

    Fleetmatics Group PLC delivers cloud field service management software. It has friendly interface and features such as content sharing, multiple devices connect, analyzation of data, real-time updates and a whole lot more, Fleetmatics field service software is a true friend of your business. Provide your customer with the right service they deserve.

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    • Enterprise
    • Dublin, Dublin, Ireland
    • Founded: 2004
    • $101MN to $500MN
    • 1,001 to 5,000
  • 15

    COMARCH, as all say, is one such software that is a must-have for smooth operations in your business. Known as Comarch FSM, it is a cloud-based Field management software that is important for companies that are dedicated to providing top-notch service. It is an inevitable solution in smoothening operation areas such as order books, service orders, scheduling of facilities, assigning technicians, optimization of routes, agreements, and management reports submission. FSM is one of the best cloud field service management software that assists in managing field services and staff.

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    • Enterprise
  • 16

    Acumatica strongly believes in offering innovative solutions and features to drive cloud adoption and customer satisfaction globally. It mainly focuses on introducing new features in its existing offerings, thereby meeting customer demands and driving company growth.

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    • Enterprise
    • Bellevue,  Washington, United States of America
    • 101 to 500
  • 17

    Praxedo is one of the record-breaking, proven field service management software based on cloud and has been developed by experienced FSM developers. It can meet the requirements of all kinds of small, medium and large enterprises. It comes with user-friendly, real-time based tools for faster communication between management and staff, dispatchers, service members, and makes them more productive, thereby enhancing customer satisfaction. Regardless of where your technician, inspector, drivers, or any other staff are, Praxedo always keeps them on the loop and connected to you via mobile devices.

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    • Enterprise
    • Paris, France
    • Founded: 2005
    • 51 to 100
  • 18

    Trimble Inc is one of those companies that is dedicated to building cloud-based field service management software for enterprises. Based on functioning of the cloud server, field service management is of the utmost importance in running flawless operations for an organization. Trimble Pulse cloud field service management enables storing all your data such as scheduling, planning, service requests, invoicing, pricing details, allocation of staff, technician management, and other administration and onsite field workforce management. Provided with an upscale security feature, it helps in superior field service management and protection of data.

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    • Enterprise
    • California, USA
    • Founded: 1978
    • $1BN to $5BN
    • 5,001 to 10,000
  • 19

    Among all the distinct cloud field service management systems out there on the market, Pegasystems INC is one of the most trusted one. With an all-round software, Pegasystems has brought in dominance in the market of field service management. Aiding in the management and allocation of all your business activities from one single cloud-based place, this software is a must pick for your business. Collaborate with all your staff, manage all your operations from a mobile app, schedule all your servicing and repair from one dashboard and allocate the right skills to the right job depending on availability.

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    • Enterprise
    • Cambridge, Massachusetts, US
    • Founded: 1983
    • $500MN to $1BN
    • 1,001 to 5,000
  • 20

    For any business, regardless of the niche, providing cutting edge solutions and high-end services to customers is of absolute importance. FieldConnect understands it better than any other counterparts and thus have redefined the service management section well enough. With its unparalleled cloud field service management software, you can easily reach your staff and customers both from your office irrespective of their location. Monitoring equipment and personnel, allocating right technicians, adhering to the compliances, scheduling services and increasing productivity, you can do it all from their cloud-based field service management software.

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    • Enterprise
    • 501 to 1,000
  • 21

    Fieldaware is one of the most lucrative cloud field service management that is sure to do wonders to your organization is a smoother flow of operations. It analyzes your organization’s historical data, thereby providing you valuable insights and trends to enhance your customer service. This cloud-based software passes you streamlined updates along with reporting data that improve your field service team’s productivity. With the aid of such a revolutionary cloud-based field service management software, never miss out on a customer or any of your business needs.

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    • Enterprise
    • 501 to 1,000
  • 22

    WAYMARK IT LIMITED is a cloud-based technology developing company that enhances your organizational efficacy and makes your business run on profits. It is a cloud-based staff management system developer, and the experience of developing top-notch service management systems gave birth to its Wayforce system. Wayforce is a cloud-based staff management system that manages your official and remote staff with ease. It is a real-time based cloud app to sync everything in order and run smooth operations. Wayforce is a complete management suite that is currently managing more than thousands of staffs in the UK.

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    • Enterprise
    • Clasper Way, Gateshead, UK
    • Founded: 2011
    • 51 to 100
  • 23

    Synchroteam brings you the latest technology in cloud field service management with the introduction of its inevitable software. Serving to customers in more than 75 countries across the globe, it helps in better control of your mobile workforce seamlessly and is a multi-featured field service management software. You can now schedule your workers, manage their job allocations, report on service requests, utilize GPS tracking, get access to advance field service CRM for a comprehensive database of customers and much more with the aid of Synchroteam software. Running on a cloud-based platform, it works on the web and is compatible with all types of devices.

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    • Enterprise
    • Miami, Florida, US
    • Founded: 2000
    • 51 to 100
  • 24

    Kirona Solutions Ltd is a pioneer in cloud field service management software delivering unparalleled services in the social housing sector, healthcare, governmental sectors, asset allocation and many other sectors. Cutting edge software technology enables the company to work closely with its customers in fulfilling their objectives. It helps thereby enhancing productivity and is more efficient for conducting operations. Tracking everything and through informed decisions, customer services are wholly optimized. Starting from planning to the allocation of jobs and other operational activities, everything is smoothly managed by the software.

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    • Enterprise
    • 501 to 1,000
  • 25

    Solarvista Software Ltd is a cloud-based field service management software that lets you gain access over your staff and management on site. This web-based field service management and workforce management software is entirely customizable, and you can run it on all kinds of devices. You can store all types of information on clouds such as customers, onsite management, equipment, pricing, agreements, and service requests and much more with the click of a button. It helps in increasing productivity, and everything is synced immediately.

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    • Enterprise
    • Sheffield, South Yorkshire, United Kingdom
    • Founded: 1990
    • 51 to 100

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Marie Stelle

Engagement Partner - 360Quadrants.com