Incident Management identifies and analyzes risks to prevent them from happening in the future. Computer-Aided Dispatch software and services streamline the entire process of incident management in an organization. They provide organizations a single point of access for all integrated capabilities, such as call handling and dispatching, field communications, third-party application integration, and data reporting and analysis.

Top 10 Computer-Aided Dispatch Software

  3. Tyler Technologies, Inc
  4. Superion
  5. Spillman Technologies, Inc
  6. Priority Dispatch Corp.
  7. Zetron Inc
  8. Avtec Inc
  9. Caliber Public Safety
  10. IMPACT Communication

Top Features of Computer Aided Dispatch Software

Computer-assisted dispatch systems utilize one or two servers housed in a central dispatch office that connect with personal computers in a call center or vehicle-installed mobile network devices. Some of the features are:

  1. Multi-Agency Dispatch
  2. Real-Time Display Notification
  3. DDTI Mapping Solution
  4. Instant Alerts
  5. Community Watch Flags
  6. Audible/Visual Timer Indicators
  7. User Defined Menu
  8. Chat / Messaging / News Bulletin
  9. Create Incidents
  10. Colour Coded Icons

Top Applications of Computer Aided Dispatch Software

CAD solutions and services simplify the whole incident management process within an organization. We provide companies with a centralized control point with all operational functions, such as request handling and dispatching, field management, incorporation with third party systems, and data collection and review. Some of the applications are:

  1. Call management
  2. Dispatch unit management
  3. Reporting and analysis
  4. Dispatch decision support
  5. Supplemental resources tracking

Benefits of Computer Aided Dispatch Software

Each computer-supported dispatch program includes one or maybe more servers that interact with desktops in a field-used communication center and portable devices. There are a number of computer-aided dispatch systems that match the needs of the dispatch center. Some of the benefits are:

  1. Complete inbound and outbound calls control
  2. Helps in making informed decisions
  3. Keeping track of each mobile worker’s location and time
  4. Streamlining the delivery and field service operations
  5. Ensuring the mobile personnel's safety
  6. Easy planning of daily work
  7. Real-time data feed
  8. Maintaining quality of the delivery and service
  9. Supporting data on different devices
  10. Critical information on the mobile and handheld devices


The MicroQuadrant provides information regarding the major players offering best Computer-Aided Dispatch software and services, and outlines the findings and analysis on how well each market vendor performs within our criteria. The MicroQuadrant highlights the top vendors of the CAD market. The vendor evaluations are based on 2 broad categories — strength of product portfolio and business strategy excellence. Each category carries various criteria, based on which the vendors are going to be evaluated. The evaluation criteria considered under strength of product portfolio include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), feature/functionality, focus on product innovation, and product differentiation. The evaluation criteria considered under business strategy excellence include reach (on the basis of geographic presence), channel strategy and fit, vision alignment, and growth strategy (organic/inorganic).


TriTech Software Systems, Hexagon Safety & Infrastructure, and Tyler Technologies, Inc. are the leading players in the Computer-Aided Dispatch market and are recognized as visionary leaders. They have a strong portfolio of Computer-Aided Dispatch software and associated services. These vendors are making their presence felt by offering software that is required by most organizations. These vendors have a robust business strategy to achieve continued growth in the market.


Zetron, Inc. and Avtec Inc. are recognized as dynamic differentiators. They have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the CAD market with their product offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period.


Spillman Technologies, Inc., Superion, Priority Dispatch Corp., Caliber Public Safety, ID Networks, Inc., IMPACT, ProPhoenix, Inc., and Logistic Systems, Inc. are recognized as innovators. They have a wide portfolio of top Computer-Aided Dispatch software and the potential to build strong business strategies for their business growth, to be at par with the visionary leaders. These vendors have been providing best Computer-Aided Dispatch software offerings as per their customer demands. Innovators have been at the forefront in deploying their solutions for the niche and custom software requirements of the clients.


CODY Systems, Sun Ridge Systems, Inc., Crimestar Corporation, Information Technologies, Inc.,, Archonix Systems, Southern Software, Inc., DoubleMap, Traumasoft, FDM Software (Aptean), NowForce, and Lawsoft, Inc. are recognized as the emerging players in the CAD market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive the business results.

Computer Aided Dispatch Software

Comparing 31 vendors in Computer Aided Dispatch Software across 130 criteria.

360Quadrant For Computer Aided Dispatch Software, Q2 2022

The 20 Companies That Matter Most And How They Stack Up

599,864 professionals have used our research since 2010

All vendors(30)
Hexagon Safety & Infrastructure offers a diverse set of offerings, apart from CAD solutions, such as public safety analytics, public safety records management, and remote sensing and photogrammetry. The company is focusing on interoperability, scalability, and reliability of the software.
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TriTech offers CAD solutions through its various suites, such as Inform, Zuercher, IMC, and Respond, for simplifying management and integration. TriTech’s CAD software enhances communication, location, and dispatching by implementing caller location queries, cross-jurisdictional dispatches, and easy-to-use interfaces.
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Tyler Technologies, Inc. offers various solutions, such as appraisal and tax, enterprise resource planning, public safety, and records and documents. The company also offers a wide range of products, including AES software, document pro, Eden, Eagle, and Microsoft Dynamics AX.
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Superion provides distinguished public safety products that are designed to be dynamic and cater to the clients according to their requirements. Superion offers a single point of access and streamlines communications between various platforms. This offering reduces the OPEX and helps in instant data sharing for quick decision-making.
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Spillman Technologies, Inc. provides 4 major smart public safety solutions, namely, Flex, Nova, Ally, and CommunityConnect. The company is also focusing on improving its product features, such as customer service, user interface, and usability.
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Priority Dispatch Corp. provides a variety of products and solutions. It provides its own proprietary solution, known as Total System Solutions, which is a streamlined process that takes up call-taking, project management, training, application of tools, local control and expertise, performance measurement and support.
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Zetron has emphasized on understanding and analyzing the market needs, pertaining to CAD, to develop its products. The company has developed a strong product portfolio to cater to integrated command and control, radio dispatch, emergency call-taking, and CAD and mapping.
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Avtec Inc. provides professional services, system integration, project management, and software-based radio dispatch consoles and communications. The company focuses on its primary software, known as Scout. Avtec Inc. also provides post-warranty software maintenance and remote support services.
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Caliber Public Safety has a diverse product line-up, which includes CAD, mobile support, offender management solutions, and records management system solutions. Caliber Public Safety provides dynamic sets of solutions that can be configured by clients according to their workflow.
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IMPACT offers dynamic solutions, which include records management systems, CAD, and mobile technology. The company provides the visual CAD system, which is scalable and flexible according to the client requirements.
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The company provides consolidated solutions, including CODY Anywhere public safety software, data sharing, CODY core technologies, and CODY integrated services.
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Southern Software, Inc.’s offers a set of consolidated and dynamic public safety products, including CAD, mapping display system, records management system, security records management system, data sharing network, jail management system, detention center network, narcotics management system, and resource management.
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