Best Computer Aided Dispatch in 2020

Incident Management identifies and analyzes risks to prevent them from happening in the future. CAD solutions and services streamline the entire process of incident management in an organization. They provide organizations a single point of access for all integrated capabilities, such as call handling and dispatching, field communications, third-party application integration, and data reporting and analysis.

COMPETITIVE LEADERSHIP MAPPING TERMINOLOGY

The MicroQuadrant provides information regarding the major players offering CAD solutions and services, and outlines the findings and analysis on how well each market vendor performs within our criteria. The MicroQuadrant highlights the top vendors of the CAD market. The vendor evaluations are based on 2 broad categories — strength of product portfolio and business strategy excellence. Each category carries various criteria, based on which the vendors are going to be evaluated. The evaluation criteria considered under strength of product portfolio include breadth of offering, delivery (based on industries that the vendors cater to, deployment models, and subscriptions), feature/functionality, focus on product innovation, and product differentiation. The evaluation criteria considered under business strategy excellence include reach (on the basis of geographic presence), channel strategy and fit, vision alignment, and growth strategy (organic/inorganic).

VISIONARY LEADERS

TriTech Software Systems, Hexagon Safety & Infrastructure, and Tyler Technologies, Inc. are the leading players in the CAD market, and are recognized as visionary leaders. They have a strong portfolio of CAD solutions and associated services. These vendors are making their presence felt by offering software that is required by most organizations. These vendors have a robust business strategy to achieve continued growth in the market.

INNOVATORS

Spillman Technologies, Inc., Superion, Priority Dispatch Corp., Caliber Public Safety, ID Networks, Inc., IMPACT, ProPhoenix, Inc., and Logistic Systems, Inc. are recognized as innovators. They have a wide portfolio of CAD and the potential to build strong business strategies for their business growth, to be at par with the visionary leaders. These vendors have been providing CAD offerings as per their customer demands. Innovators have been at the forefront in deploying their solutions for the niche and custom software requirements of the clients.

DYNAMIC DIFFERENTIATORS

Zetron, Inc. and Avtec Inc. are recognized as dynamic differentiators. They have a strong business strategy with an extensive channel network and reach. Over the years, the dynamic vendors have been consistently generating positive revenue growth in the CAD market with their product offerings. Moreover, their market position is enhanced by organic and inorganic strategies undertaken by them over the period.

EMERGING COMPANIES

CODY Systems, Sun Ridge Systems, Inc., Crimestar Corporation, Information Technologies, Inc., EMS1.com, Archonix Systems, Southern Software, Inc., DoubleMap, Traumasoft, FDM Software (Aptean), NowForce, and Lawsoft, Inc. are recognized as the emerging players in the CAD market. The emerging players are specialized in offering highly niche and tailor-made solutions and services to their clients. These companies enable enterprises to not only build and manage content-driven processes but also support new ways of working to drive the business results.