Computer Aided Dispatch Software in Government and Public Sector

  • Hexagon Safety & Infrastructure offers a diverse set of offerings, apart from CAD solutions, such as public safety analytics, public safety records management, and remote sensing and photogrammetry. The company is focusing on interoperability, scalability, and reliability of the software.

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    • Enterprise
    • Stockholm, Sweden
    • Founded: 1992
    • $1BN to $5BN
    • 15,001 to 20,000
  • TriTech offers CAD solutions through its various suites, such as Inform, Zuercher, IMC, and Respond, for simplifying management and integration. TriTech’s CAD software enhances communication, location, and dispatching by implementing caller location queries, cross-jurisdictional dispatches, and easy-to-use interfaces.

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    • Enterprise
    • 501 to 1,000
  • Tyler Technologies, Inc. offers various solutions, such as appraisal and tax, enterprise resource planning, public safety, and records and documents. The company also offers a wide range of products, including AES software, document pro, Eden, Eagle, and Microsoft Dynamics AX.

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    • Enterprise
    • Plano, Texas, US
    • Founded: 1966
    • $500MN to $1BN
    • 1,001 to 5,000
  • Superion provides distinguished public safety products that are designed to be dynamic and cater to the clients according to their requirements. Superion offers a single point of access and streamlines communications between various platforms. This offering reduces the OPEX and helps in instant data sharing for quick decision-making.

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    • Enterprise
    • 501 to 1,000
  • Spillman Technologies, Inc. provides 4 major smart public safety solutions, namely, Flex, Nova, Ally, and CommunityConnect. The company is also focusing on improving its product features, such as customer service, user interface, and usability.

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    • Enterprise
    • Salt Lake City, Utah, US
    • Founded: 1978
  • Priority Dispatch Corp. provides a variety of products and solutions. It provides its own proprietary solution, known as Total System Solutions, which is a streamlined process that takes up call-taking, project management, training, application of tools, local control and expertise, performance measurement and support.

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    • Enterprise
    • 501 to 1,000
  • Zetron has emphasized on understanding and analyzing the market needs, pertaining to CAD, to develop its products. The company has developed a strong product portfolio to cater to integrated command and control, radio dispatch, emergency call-taking, and CAD and mapping.

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    • SME
    • Founded: 1980
    • $51MN to $100MN
    • 101 to 500
  • Avtec Inc. provides professional services, system integration, project management, and software-based radio dispatch consoles and communications. The company focuses on its primary software, known as Scout. Avtec Inc. also provides post-warranty software maintenance and remote support services.

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    • Enterprise
    • 501 to 1,000
  • Caliber Public Safety has a diverse product line-up, which includes CAD, mobile support, offender management solutions, and records management system solutions. Caliber Public Safety provides dynamic sets of solutions that can be configured by clients according to their workflow.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • IMPACT offers dynamic solutions, which include records management systems, CAD, and mobile technology. The company provides the visual CAD system, which is scalable and flexible according to the client requirements.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
    • Enterprise
    • Portage, Michigan, US
    • Founded: 2006
    • 501 to 1,000
  • The company provides consolidated solutions, including CODY Anywhere public safety software, COBRA.net data sharing, CODY core technologies, and CODY integrated services.

    • Startup
    • Pottstown, Pennsylvania, US
    • Founded: 1979
    • Below $10 MN
    • 51 to 100
    • Enterprise
    • 501 to 1,000
  • Southern Software, Inc.’s offers a set of consolidated and dynamic public safety products, including CAD, mapping display system, records management system, security records management system, data sharing network, jail management system, detention center network, narcotics management system, and resource management.

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    • Enterprise
    • 501 to 1,000

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Computer Aided Dispatch Software tools.
3.77
3.2
2.95
  • Breadth and Depth of Product Offerings

    • Products Offered

    • licenses

    • Product Offerings

      Call Taking | Dispatch Decision Support | Be on the lookout (BOLO) | Dispatch units | Unit Status management | Call Management | Supplemental Resources Tracking | Call Disposition | Others, please specify- type of ECM |
    • Predictive Maintenance Services

      Training | Deployment and Integration | Consulting | Support | Maintenance | Managed Services | Cloud Services | Others, please specify- services |
    • Number of Customers Catered

      Large Enterprises | Small Businesses | Medium level Business |
  • Product Features and Functionality

    • Number of Platforms

      Mobile | Cloud | Pad | Laptop | Others, please specify- solution/product support |
    • Integration

      Hardware Integration | Software Tool Integration | Sensor integration | Solution Integration | Others, please specify- type of integration |
  • Product Differentiation and Impact on Customer Value

    • Offerings

    • Solutions Delivery

      Directly | Through Partners / Third-Party Vendors |
    • End Users

      Government | Energy and Utilities | Transportation and Logistics | Healthcare |
    • Deployment Model

      On-Premise | Hosted / On-Cloud |
    • Delivery Mode for Client Location

      Subscription / Licensing | Full Time Equivalent | Per User / Device Basis |
  • Product Quality and Reliability

    • Level of Support

    • Support and Services

      Technical Support | Sales support | Customer Support | Others, please specify- support service |
    • Pre Sales Support

      Software Requirement Specification (SRS) | Proof of Concept | Product Demos | Dedicated Account Manager (DAM) |
    • Channel for Delivery of Support Services

      On-Site Support | Remote Support |
  • Product Branding

    • End Users

    • Organization Size

  • Geographic Footprint

    • Direct Presence - North America

    • Direct Presence - Europe

    • Direct Presence - Asia-Pacific

    • Direct Presence - Middle East and Africa

    • Direct Presence - Latin America

    • Sales Offices/Development Centers -North America

    • Sales Offices/Development Centers -Europe

    • Sales Offices/Development Centers -Asia-Pacific

    • Sales Offices/Development Centers -Middle East and Africa

    • Sales Offices/Development Centers -Latin America

    • Channel Partners - North America

    • Channel Partners - Europe

    • Channel Partners - Asia-Pacific

    • Channel Partners - Middle East and Africa

    • Channel Partners - Latin America

  • Channel Strategy and Fit

    • Distibutors Landscape

    • Tailor-made/customized Solutions

      Distributors | System Integrators | Value Added Resellers (VAR) | Consultants | Others please specify- constitutes |
  • Vision Alignment

    • New Products Launched

    • New Customers Acquired (Last 5 years)

    • Number of Patents

    • R&D Spend

  • Effectiveness of Organic and Inorganic Growth Strategy

    • Mergers & Acquisitions

    • Joint Ventures

    • Partnership and Collaborations

  • Productivity and Cost Efficiencies

    • Revenue

    • Number of Customers Catered

    • NA Revenue

    • Europe Revenue

    • APAC Revenue

    • MEA Revenue

    • LA Revenue

  • Breadth of Applications Served

    • Industry Vertical

      Government and Public Sector | Aerospace and Defense | IT and Telecom | Healthcare and Life Sciences | Retail and eCommerce | Transportation and Logistics | Energy and Utilities | Manufacturing | Travel and Hospitality | Other Industry Verticals |
  • Total Funding Amount

  • Revenue

  • Funding Status

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