Computer Aided Dispatch Software in Travel and Hospitality Quadrant

Comparing 31 vendors in Computer Aided Dispatch Software across 130 criteria.

Find the best Computer Aided Dispatch Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Computer Aided Dispatch Software tools.
  • Breadth and Depth of Product Offerings
    • Products Offered
    • licenses
    • Product Offerings
      • Call Taking
      • Dispatch Decision Support
      • Be on the lookout (BOLO)
      • Dispatch units
      • Unit Status management
      • Call Management
      • Supplemental Resources Tracking
      • Call Disposition
      • Others, please specify- type of ECM
    • Predictive Maintenance Services
      • Training
      • Deployment and Integration
      • Consulting
      • Support
      • Maintenance
      • Cloud Services
    • Number of Customers Catered
      • Large Enterprises
      • Small Businesses
      • Medium level Business
  • Product Features and Functionality
    • Number of Platforms
      • Mobile
      • Pad
      • Laptop
    • Integration
      • Hardware Integration
      • Software Tool Integration
      • Sensor integration
      • Solution Integration
  • Product Differentiation and Impact on Customer Value
    • Offerings
    • Solutions Delivery
      • Directly
      • Through Partners / Third-Party Vendors
    • End Users
      • Government
      • Energy and Utilities
      • Transportation and Logistics
      • Healthcare
    • Deployment Model
      • On-Premise
      • Hosted / On-Cloud
    • Delivery Mode for Client Location
      • Subscription / Licensing
      • Full Time Equivalent
      • Per User / Device Basis
  • Product Quality and Reliability
    • Level of Support
    • Support and Services
      • Technical Support
      • Sales support
      • Customer Support
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
      • Dedicated Account Manager (DAM)
    • Channel for Delivery of Support Services
      • On-Site Support
      • Remote Support
  • Product Branding
    • End Users
    • Organization Size

TOP VENDORS (14)

  • 1

    Hexagon Safety & Infrastructure offers a diverse set of offerings, apart from CAD solutions, such as public safety analytics, public safety records management, and remote sensing and photogrammetry. The company is focusing on interoperability, scalability, and reliability of the software.

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    • Enterprise
    • Stockholm, Sweden
    • Founded: 1992
    • $1BN to $5BN
    • 15,001 to 20,000
  • 2

    TriTech offers CAD solutions through its various suites, such as Inform, Zuercher, IMC, and Respond, for simplifying management and integration. TriTech’s CAD software enhances communication, location, and dispatching by implementing caller location queries, cross-jurisdictional dispatches, and easy-to-use interfaces.

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    • Enterprise
    • 501 to 1,000
  • 3

    Tyler Technologies, Inc. offers various solutions, such as appraisal and tax, enterprise resource planning, public safety, and records and documents. The company also offers a wide range of products, including AES software, document pro, Eden, Eagle, and Microsoft Dynamics AX.

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    • Enterprise
    • Plano, Texas, US
    • Founded: 1966
    • $500MN to $1BN
    • 1,001 to 5,000
  • 4

    Superion provides distinguished public safety products that are designed to be dynamic and cater to the clients according to their requirements. Superion offers a single point of access and streamlines communications between various platforms. This offering reduces the OPEX and helps in instant data sharing for quick decision-making.

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    • Enterprise
    • 501 to 1,000
  • 5

    Spillman Technologies, Inc. provides 4 major smart public safety solutions, namely, Flex, Nova, Ally, and CommunityConnect. The company is also focusing on improving its product features, such as customer service, user interface, and usability.

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    • Enterprise
    • Salt Lake City, Utah, US
    • Founded: 1978
  • 6

    Priority Dispatch Corp. provides a variety of products and solutions. It provides its own proprietary solution, known as Total System Solutions, which is a streamlined process that takes up call-taking, project management, training, application of tools, local control and expertise, performance measurement and support.

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    • Enterprise
    • 501 to 1,000
  • 7

    Zetron has emphasized on understanding and analyzing the market needs, pertaining to CAD, to develop its products. The company has developed a strong product portfolio to cater to integrated command and control, radio dispatch, emergency call-taking, and CAD and mapping.

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    • SME
    • Founded: 1980
    • $51MN to $100MN
    • 101 to 500
  • 8

    Avtec Inc. provides professional services, system integration, project management, and software-based radio dispatch consoles and communications. The company focuses on its primary software, known as Scout. Avtec Inc. also provides post-warranty software maintenance and remote support services.

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    • Enterprise
    • 501 to 1,000
  • 9

    Caliber Public Safety has a diverse product line-up, which includes CAD, mobile support, offender management solutions, and records management system solutions. Caliber Public Safety provides dynamic sets of solutions that can be configured by clients according to their workflow.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • 11

    IMPACT offers dynamic solutions, which include records management systems, CAD, and mobile technology. The company provides the visual CAD system, which is scalable and flexible according to the client requirements.

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    • Enterprise
    • 501 to 1,000
    • Enterprise
    • 501 to 1,000
  • 13

    The company provides consolidated solutions, including CODY Anywhere public safety software, COBRA.net data sharing, CODY core technologies, and CODY integrated services.

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    • Startup
    • Pottstown, Pennsylvania, US
    • Founded: 1979
    • Below $10 MN
    • 51 to 100
  • 14

    Southern Software, Inc.’s offers a set of consolidated and dynamic public safety products, including CAD, mapping display system, records management system, security records management system, data sharing network, jail management system, detention center network, narcotics management system, and resource management.

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    • Enterprise
    • 501 to 1,000

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