Avaya Aura Pricing & Demo
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Avaya Aura
Santa Clara, California, United States
2000
$1BN to $5BN
Enterprise
71 Likes
63 Buyers Negotiating
Summary
Features :
● Real-Time Impact: This platform not only gathers all the data and interactions between the consumers and the officials but also utilizes that data to give beneficial real-time insights.
● Natural Connections: For relaxed and friendly user interactions, this platform lets businesses create natural connections and can be human or automated, digital or physical. It is instrumental in delivering an easy and smooth experience.
● Artificial Intelligence: It takes advantage of artificial intelligence to create smarter and more natural interactions that can promote agent productivity and enhance the client's pleasure. It also simplifies operations by automating the small processes
● Real-Time Impact: This platform not only gathers all the data and interactions between the consumers and the officials but also utilizes that data to give beneficial real-time insights.
● Natural Connections: For relaxed and friendly user interactions, this platform lets businesses create natural connections and can be human or automated, digital or physical. It is instrumental in delivering an easy and smooth experience.
● Artificial Intelligence: It takes advantage of artificial intelligence to create smarter and more natural interactions that can promote agent productivity and enhance the client's pleasure. It also simplifies operations by automating the small processes
Discussions
Strengths
Cautions
Avaya Aura Reviews
Buyer, Asia Pacific Mid Market Company
May 06, 2023
: As a user of AVAYA INCs Contact Center Analytics, I am highly pleased with the product vision and its ability to drive better customer experience. Their product features are easy to use, making me feel as though I have complete control over the customer experience. The cost of ownership is quite reasonable and the affordability makes it easier for us to stay competitive. Whats more is that their technology is future-oriented and uses next-generation technology to stay ahead of the curve. The use of AI and analytics to improve customer service is simply unbeatable.
2. Rating (5/
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Buyer, Europe Company
Mar 26, 2023
: AVAYA INCs Contact Center Analytics has really helped me unlock use cases that were previously impossible. With the ability to monitor customer conversations and interactions in real-time, Im able to anticipate customer needs and recommend relevant products or services. Additionally, their insight into customer preferences has enabled us to make our customer service more efficient and effective.
5. Rating (5/
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Buyer, Asia Pacific SME Company
Mar 23, 2023
: After using AVAYA INCs Contact Center Analytics, Ive been extremely impressed with the companys stability and user-friendly features. The ease of use is quite remarkable, making it easy to access and manage customer data and insights. The cost of ownership also allows us to save money and use the available resources more effectively. The level of integration and interoperability allowed by their platform is also notable - it fits perfectly within our existing IT infrastructure.
3. Rating (4/
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Buyer, Europe Mid Market Company
Feb 25, 2023
: As an existing customer, Ive been more than satisfied with AVAYA INCs Contact Center Analytics offerings. The value for money is quite remarkable and their ability to generate real-time insights into customer behaviors and preferences has been incredible. Whats more is that their level of customer service is unequaled and the support provided throughout the whole process is remarkable.
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Buyer, Asia Pacific Company
Jan 16, 2023
: The overall innovation provided by AVAYA INC is truly remarkable. Ive been able to use the Contact Center Analytics offerings to create more engaging customer experiences. The use of next-generation technology along with AI-driven insights has been incredibly useful in making meaningful customer journeys. Additionally, their customer service is top-notch and their level of forward-thinking is unparalleled in the industry.
4. Rating (4/
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Buyer, Telecom Infrastructure, SME
Jan 29, 2020
“Innovative and Open”
The platform''s open architecture, along with smart APIs and SDKs, proposes the companies easily customizable options to meet the requests and requirements of the consumer. It also concentrates on security as well as mobility of the solutions. In this way, customers can assuredly share their queries.
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Buyer, Telecom Infrastructure, SME
Jan 29, 2020
“Get help no matter the place.”
Avaya has a global presence that helps its platform users to collaborate and simplify tasks. Even if a customer is in a remote area, it can get its problem solved within a few minutes as companies are equipped with the platform and this, in turn, makes this solution more reliable.
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Company Size :
Enterprise
SME
Startup
