Telecom companies have access to plethora of customer data such as billing data, demographic data such as gender, age, and employment status, transaction history, call detail records, and call center records, giving them a major opportunity to look deeper into this data and have an in-depth understanding of their customers. Using contact center analytics, telecom contact centers can dig deeper into customer data captured from different channels and analyze this data to identify scenarios where customer is dissatisfied through analysis of network traffic and call detail records. Companies can identify and engage customers through developing personalized offers for customers based on customer’s profile and their real-time interaction data. Contact center agents can proactively submit an action for a service level request to fix issues, and contact the customer with an offer.
Contact Center Analytics Solutions in Information Technology
Nice Incontact Contact Center is a cloud based contact center.
The solutions provided by the company helps in identifying key metrics and hence, can help in improving agent performance. It is not only sturdy and efficient but also affordable. It provides a seamless customer experience. Callfinder works with all kinds of industries from big to small, from travel to finance and even healthcare.
The technology provided by the company is one of the most inclusive, ROI driven, and robust platform for contact centres. Their unified solutions help contact centres worldwide in improving their performance and efficiency.
The Noble suite comes with a list of comprehensive contact centre solutions that can be tailor-made to meet the specific needs of all business types. Irrespective of the organization or their client base Noble System solutions help organizations build a better experience for customers as well as employees. The company has worked with a range of small and medium and large-scale enterprises. It has a client base of over 4000+ clients from all around the world.
Ameyo helps organizations to connect, serve, and support their clients. It provides a flexible all in one solution that allows users to have a personalized interaction with each customer via multiple channels. This analytics solution aims to aid different organizations to enhance their productivity and meet all the requirements of its consumers. For monitoring the overall performance, the platform gives channel-wise reporting as well.
