GOOGLE INC in Conversational AI Software

Google Contact Center AI solutions improves customer satisfaction with the resources, skill sets, and contact center software which are already existing with no extra expertise required in machine learning.

Features:

Intuitive first-caller experience

When customers call in, their requests are cataloged and analyzed using Google’s Dialogflow Enterprise technology provides more in-built, all-in-one experience. The end users requests are cataloged and analysed through it.

Automatic topic determination

Google Contact Center AI can analyze subjects based on the discussion, getting the quick answers end users want.

Live agent assistance

The Agent Assist AI automatically provides the agent with articles and knowledge documents based on the conversation. The Agent Assist will stay on the call to help the live agent with documents from enterprise’s knowledge base.

Enterprise knowledge base integration

The Contact Center AI use enterprise chat logs to manage unique requests as well as train tailored versions of the Virtual Agent and Agent Assist.